Aditya Birla Minacs Overview

At Minacs, we strive to consistently deliver superior value and exceed our clients’ expectations every time.  To do that, we recognize that we need the right employees at all levels of the organization who share our vision and passion for success.

We pride ourselves on our commitment to our four core values: excellence, trust, knowledge, and our global outlook.

Excellence
Our desire for excellence drives everything we do – including creating an exceptional training work environment for all of our employees.  We conduct an employee satisfaction survey twice per year to ensure we’re providing the best possible work environment for all Minacs employees.

Trust
We value the trust that our employees and our clients have reposed in us for decades.  To ensure all employees have a safe, productive and rewarding work environment, we’ve partnered with Ethics Point, an anonymous 24 hour hotline that offers support to employees.

Knowledge
Our employees receive exceptional training and development maximized by Minacs’ intimate experience of varied industries, businesses and technology.

Global
We pride ourselves on our ability to deliver the best possible solution for our clients, regardless of location, vertical or scale.  That means that many of our employees have the opportunity to work together with fellow Minacsonians around the world.

We believe in promoting from within our company.  In fact, contact centers present a number of opportunities for growth.  Employees are encouraged to seek out new challenges, and all new job opportunities are posted within the company before any external resources.  That means that our agents are able to interview first for any new role. 

“Working with Minacs has been an amazing journey – the number of avenues to grow is infinite.” – Operations Manager | Bangalore, India. 

“At Minacs there is an opportunity to advance everywhere – I was offered and accepted increasingly complex roles in Minacs’ fulfillment, quality, and operations departments, and in 2001 was named site director for a Minacs location, in Ontario.” – Executive Director, Client Services | Oshawa, Canada.

“Growing within Minacs has shown me a lot of opportunities, not just to grow in terms of skills, but as a person as well.” – Operations Manager | Manila, the Philippines. 

“When I accepted a contract position at Minacs’ Peterborough location in August of 2002, I had no idea that in six short years I would become the facility’s site director!” – Site Director | Peterborough, Canada.

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Looking for more information about what’s happening at Aditya Birla Minacs?  Follow our blogs written by Minacs employees around the world.

Aditya Birla Minacs Blog

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