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Aegis Reviews

2.5
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Sandip Sen
40 Ratings
  • Telephone customer service

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Steady work, paid on time. Security on site good. Nice people working there. Dead end job, so pick it when you're at the end.

    Cons

    loud, clapping, childish hoorah in the background from supervisors trying to motivate you. Bells too. I felt like one of Pavlov's dogs.

    Advice to Management

    move up a few decades. we're here.


Aegis Interviews

Interview Experience

Interview Experience

56%
17%
26%

Getting an Interview

Getting an Interview

37%
18%
18%
13
6
4

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Inbound Customer Service - Call Center Interview

    Anonymous Interview Candidate in Dallas, TX
    Declined Offer
    Positive Experience
    Easy Interview

    Application

    I applied in-person. I interviewed at Aegis (Dallas, TX) in September 2014.

    Interview

    I found a flyer on my front door announcing a job fair at the Aegis facility here in Dallas. I decided to go check it out, on a Saturday, a recent (very recent) Saturday. There was quite a crowd there, and I got there late. They must have processed at least a thousand applicants that day. You fill out a brief application. Mostly they just want the information necessary to do a background check. You turn in the application and then join the crowd of people waiting to be tested. After a fairly short wait you will go into the testing room and take a fairly simple test of your computer knowledge and typing speed. You need to know that ctrl-C is used to copy and ctrl-V to paste. I don't know what the required typing speed is. Probably around 30 WPM. If you pass the test, you wait for the interview. Interview is fairly easy. I say that as someone who is horrible at interviews. I only remember two questions: 1) Have you ever worked in a call center? I worked as a reservations agent in a call center for a hotel chain (Sheraton), so was able to answer yes. They probably don't really care. Just want you to start talking so they can see how well you communicate. 2) What is customer service? My answer: Customer service is either providing information or solving a problem, or both. Customer service is helping the customer in any way you can within the constraints of the job. The starting pay is $9.50 per hour. The woman interviewing me asked me if I wanted the job, and I told her I was not sure. She told me to think about it and re-apply if I decide that I want it. Sounds like a plan. I didn't get enough information to tell what the job would be like really. Heavy call volume? Don't know. The product and company they are dealing with for the particular job is United Health Care/Prescription Drug Benefit related to Medicare. Don't know if there is a sales aspect to this,

    Reasons for Declining

    Already have a job and the pay was too low. Might reconsider though. Still thinking about it.

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Additional Info

Unlock Profile
Website www.aegiscomgroup.com
Headquarters Irving, TX
Size 5000+ Employees
Founded 1985
Type Subsidiary or Business Segment
Industry Accounting & Legal
Revenue $500 million to $1 billion (USD) per year

This is not a pre-recorded message. Aegis Communications Group (which does business as Aegis BPO) provides outsourced telemarketing and customer care services through about 50 facilities in Africa, the Asia/Pacific, Costa Rica, India, and the US. Through its operations (which includes Aegis PeopleSupport), it handles both inbound and outbound calling services, order provisioning, and multilingual communications programs. Besides teleservices, Aegis offers online customer services such as e-mail responses, real-time chat, and data collection. Major clients have included ... More

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