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Aetna Reviews

3.3
668 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
325 Ratings
  • 5 people found this helpful

    Lack of integrity and knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager (RN)
    Current Employee - Case Manager (RN)

    I have been working at Aetna

    Pros

    Work at home capabilities, good salary, PTO is comparable or slightly better than competition. CEO seems to care about employees.

    Cons

    High cost of benefits, leaders lack knowledge to do their job, workload is too high. There is always pressure to do more to answer to worthless reports. Managers always looking for a win--win, even when doing so goes against policy.

    Advice to ManagementAdvice

    Hire supervisors and managers who have experience doing the job they will be supervising. The company needs to hire based on capabilities, not other things merely to meet a quoto.

    Recommends
    Positive Outlook
    Approves of CEO

Aetna Interviews

Updated Mar 24, 2015
Updated Mar 24, 2015

Interview Experience

Interview Experience

68%
18%
12%

Getting an Interview

Getting an Interview

68%
8%
8%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1. 6 people found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Aetna.

    Interview Details

    I am leaving this review as more of a word of caution. I applied for an Aetna Customer service rep position and I actually got a call from a recruiter. Unfortunately I was unable to answer the call as I was assisting someone as a translator at a doctor's appointment. The recruiter left her phone number in a voicemail and I promptly called back 3 minutes later. I left a voice message and called back seven times throughout the day. And I've been calling sporadically throughout this week. That was last Friday, and today is February 25.

    Nobody bothered to answer my message if even to AT LEAST tell me that all candidates have been scheduled for an interview. When I called the recruiter back, she sounded (her voice mail message) like she was already being asked for too much by being expected to breath on her own; this included the phrase "I'll TRY to call you back" in her voice mail message.

    So I implore anyone reading this - if you applied for Aetna and see a call from Chicago on your caller ID (I guess that's where their recruiters are based), try to answer it immediately. It looks like these people hire for numbers and aren't really trying to hire based on qualifications. For example, they can't reach one person and just keep going down their long list of phone numbers. THEY..WILL..NOT...CALL... YOU... BACK. I do not understand what the point of leaving prospective employees a voice mail if you have no intentions of either calling them back, or answering their questions.

    I'd really hate to think that I missed out on an opportunity of employment because a recruiter was just on autopilot all day. I cannot imagine what exactly is happening to the American work force if it is impossible to even connect with a RECRUITER! A RECRUITER! That's the FRONT LINE of the hiring process! That's like saying that you're in the order line at Starbucks, but it's impossible to speak to a barista.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview

Aetna Awards & Accolades

Something missing? Add an award
Top 50 Companies for Diversity, DiversityInc, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Additional Info

Unlock Profile
Website www.aetna.com
Headquarters Hartford, CT
Size 5000+ Employees
Founded 1853
Type Company - Public (AET)
Industry Unknown
Revenue $10+ billion (USD) per year

Why join the Aetna team?
Aetna is about more than just doing a job. This is our opportunity to re-shape health care for America and across the globe. We are developing solutions to improve the quality and affordability of health care. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a... More

Mission: Helping to improve health care...among the most meaningful work.

We believe we can help create a better health care system. And we believe everyone should have easy... More

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