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Aetna Reviews

527 Reviews
3.1
527 Reviews
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
253 Ratings
  1. 3 people found this helpful  

    Steady advancement is possible if you search out opportunities and make your goals and qualifications known.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Aetna full-time for more than 5 years

    Pros

    Most employees are proud to work at Aetna. The CEO's drive to impact health care and wellness, as well as making Aetna a Fortune Fifty company, inspire the staff to contribute toward those goals.

    Cons

    Currently Aetna is integrating the Coventry tools and staff. In such a large undertaking, the individual employee cannot be considered and talented people have not be able to obtain an optimum position for their skills and background. Some of my peers are having to find other employment.

    Advice to ManagementAdvice

    The practice of limiting pay increases to a flat percentage often keeps an internal candidate from reaching the minimum salary for a new position; this is short sited. After marking time in the new job they may consider making a lateral move to a competitor to obtain market rate compensation. Employees who have to contribute to family financial stability often cannot sacrifice pay for the hope of greater opportunities. Young talent and drive is being forced find more appropriate salary structures.

    Recommends
    Positive Outlook
    Approves of CEO

Aetna Interviews

Updated Sep 11, 2014
Updated Sep 11, 2014

Interview Experience

Interview Experience

67%
21%
11%

Getting an Interview

Getting an Interview

63%
12%
10%

Interview Difficulty

2.8
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Fresno, CA
    Anonymous Interview Candidate in Fresno, CA
    Application Details

    The process took 2 weeks - interviewed at Aetna.

    Interview Details

    I applied online through Indeed. I received a follow up call a week later from a private number. He asked if I could attend a job fair to interview. At the job fair I had my first interview with 2 people. Asked general call center scenarios. I got asked to stay for 2nd interview. Some people were being escorted out after first so I was happy. I got an email that night to fill out official application. Monday I got called with an offer and asked to take a urinalysis drug screen. Process took 2 weeks because they were looking to fill a class.

    Interview Questions
    • Do you consider yourself a top performer?   Answer Question
    • Name a situation with a difficult customer and how did you turn it around.   Answer Question
    Negotiation Details
    None. Took 30k.
    Accepted Offer
    Positive Experience
    Average Interview

Aetna Awards & Accolades

Something missing? Add an award
Top 50 Companies for Diversity, DiversityInc, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Additional Info

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Website www.aetna.com
Headquarters Hartford, CT
Size 5000+ Employees
Founded 1853
Type Company - Public (AET)
Industry Insurance
Revenue $10+ billion (USD) per year

Why join the Aetna team?
Aetna is about more than just doing a job. This is our opportunity to re-shape health care for America and across the globe. We are developing solutions to improve the quality and affordability of health care. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a...
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Mission: Helping to improve health care...among the most meaningful work.

We believe we can help create a better health care system. And we believe everyone should have easy...
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