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Aetna Reviews

629 Reviews
629 Reviews
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Aetna Chairman, President, and CEO Mark T. Bertolini
Mark T. Bertolini
306 Ratings
  • 2 people found this helpful  

    Management is completely unconcerned with employees , they are unethical in several different areas

    • Comp & Benefits
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Inbound Customer Service Representative
    Current Employee - Inbound Customer Service Representative

    I have been working at Aetna


    Choose the right department and you may be good..weekends off .....Accrue PTO from the first day of employment


    Horrible benefits
    Salary is low
    No incentives
    Training is not good
    Time off is difficult

    Advice to ManagementAdvice

    Management needs to take some classes on how to be an effective supervisor, promoting individuals who don't have the proper skills just doesn't cut it.

    Doesn't Recommend
    Neutral Outlook

Aetna Interviews

Updated Jan 13, 2015
Updated Jan 13, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 1 person found this helpful  

    Aetna Customer Service Representative Interview

    Anonymous Employee in Austin, TX
    Anonymous Employee in Austin, TX
    Application Details

    I applied online. The process took 5 daysinterviewed at Aetna.

    Interview Details

    I was contacted for a phone interview, which led to a face to face interview that included shadowing a team member actually performing the job. I was contacted and told that I was not selected.

    Shortly afterwards, I was contacted and asked for a 3rd interview, yet during the interview (which was via conference call), the manager asked me if I would give her a hard time because she's older than me and I'd be reporting to her. She asked if I'd have an issue with her job title vs mine. Yes, she actually asked me that. The actual job was in their Austin, TX call center but the Mgr was in the Dallas area.

    I continued through the interview and was offered the job later, but I declined solely based on her ignorant age discriminatory based question and the fact that they didn't seem very interested in me because they turned me down initially.

    Interview Questions
    • would I have an issue reporting to someone younger than myself   Answer Question
    Reasons for Declining

    The discriminatory question that I was asked and because they didn't seem 100% confident in hiring me initially.

    Declined Offer
    Negative Experience

Aetna Awards & Accolades

Something missing? Add an award
Top 50 Companies for Diversity, DiversityInc, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Additional Info

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Headquarters Hartford, CT
Size 5000+ Employees
Founded 1853
Type Company - Public (AET)
Industry Unknown
Revenue $10+ billion (USD) per year

Why join the Aetna team?
Aetna is about more than just doing a job. This is our opportunity to re-shape health care for America and across the globe. We are developing solutions to improve the quality and affordability of health care. What we do will benefit generations to come.

We care about each other, our customers and our communities. We are inspired to make a... More

Mission: Helping to improve health care...among the most meaningful work.

We believe we can help create a better health care system. And we believe everyone should have easy... More

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