Affinion Group

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Affinion Group Reviews

106 Reviews
106 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Todd Siegel
10 Ratings

    For a call center... JUST GREAT!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Travel Consultant in Westerville, OH
    Former Employee - Travel Consultant in Westerville, OH

    I worked at Affinion Group full-time (less than an year)


    - Great starting salary for bilinguals
    - Management was always there for me
    - Calls (customers) were pleasant enough
    - For the travel dept. the job was really easy.
    - They changed adherence so is based on how long you take your breaks and lunch instead of controlling what time you leave for each. Anyone who has worked in a call center will appreciate this.
    - Good bonus system.
    - Christmas parties
    - Employee appreciation activities and rewards.
    - They will reward you very well for overtime.


    - Open 24/7 so you may not get most holidays
    - Chances are you won't like your schedule
    - They are very strict regarding occurrences.
    - Some times I felt like they don't pay much attention about the education and manners of some people they hire. (Fortunately most of the "bad elements" get fired or quit by the end of training.

    Advice to ManagementAdvice

    I enjoyed my time in Affinion - Connexions Travel. I think my only advice will be to pay more attention to the information that agents receive. I had a very hard time booking hotels because even though they were available, it was impossible to book them. The description of hotels was mostly very poor, I think if someone takes that more seriously, more clients and employees will be very happy.

    Positive Outlook
    No opinion of CEO

Affinion Group Interviews

Updated Aug 6, 2014
Updated Aug 6, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Travel Specialist Interview

    Anonymous Interview Candidate in Westerville, OH
    Anonymous Interview Candidate in Westerville, OH
    Application Details

    I applied through a staffing agency. The process took a dayinterviewed at Affinion Group in May 2014.

    Interview Details

    The hiring process was fast, I got an interview took so Assesments tests and then got a call back within an hour, said I started training in a week! The management seemed nice, everything seems laid back the questions were a lot of my previous jobs duties and accomplishments and stuff that would be efficient for this position

    Interview Questions
    • The training seems long but its exciting to learn so im fine with it   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

Affinion Group Awards & Accolades

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Top 100 Call Centers in America (#3), BenchmarkPortal, 2014
America's Largest Private Companies, Forbes, 2008

Additional Info

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Headquarters Stamford, CT
Size 1000 to 5000 Employees
Founded 1974
Type Company - Private
Industry Business Services
Revenue $1 to $2 billion (USD) per year
Competitors Unknown

As a global leader with 40 years of experience, Affinion Group enhances the value of its partners' customer relationships by developing and marketing loyalty solutions. Leveraging its expertise in customer engagement, product development and targeted marketing, Affinion provides programs in subscription-based lifestyle services, personal protection, insurance and other areas... More

Mission: To be the global leader in customer engagement and loyalty solutions, creating valuable products and services that engage consumers, enhance our clients' brands and... More

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