- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Affinity Plus Federal Credit Union full-time (less than an year)Pros
You will never feel pressured to do something unethical.Cons
You probably will make less than you're expecting.Advice to ManagementAdvice
You're on the right track. Hire more people across the board.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 5+ weeks – interviewed at Affinity Plus Federal Credit Union.Interview Details
Applied online through their website, including a personality assessment survey based on hypothetical situations. The questions were difficult to answer in an accurate way, as the multiple-choice answer options often included works like "always" and "never," which don't adequately reflect the reality of actual behavior.
The next step was a phone interview with an HR ("employee resource and development") representative, with personality-focused questions about when I've helped someone or gone above and beyond for someone else.
Next were in-person interviews with branch leaders, first at a different branch than the one to which I was applying, and then one with the leader of my desired branch. The first interview was a lot of standard interview questions (tell me about yourself, when have you had to give feedback and how did you go about it, tell me something you learned in your previous interview, what do you expect from Affinity Plus), as well as more thorough evaluation of whether I was a people person and focused on delivering on the organization's mission to provide "outstanding member experiences" (tell me something interesting you learned about someone in the last week).
Important buzz-words and organization speak: "member service," not "customer service;" "member experience;" "relationship-based organization."
Second in-person interview focused more on career goals and my intentions and expectations for Affinity Plus and my future.Interview Questions
Negotiation DetailsI was offered a salary and I countered with a higher offer I had from another prospective employer, they raised their offer the next day after consulting with HR. Their offer was still less than what I was offered at the other organization.Accepted OfferPositive ExperienceAverage Interview
- If on one of your first days there is a big line and you get a member asking about a car loan (about which you don’t know anything yet) how would you go about helping that member? What questions would you ask, without knowing their credit score or anything like that, to evaluate whether or not to grant them the loan? View Answer