As a contact center, our focus is providing customer service experiences that go beyond normal expectations. We answer toll-free numbers and assist online customers with things like billing questions, product comparisons, password resets, general customer care questions, and account changes.
When you join Afni, you become part of the Afni family. A large one. Over 4,000+ team members provide service in our contact centers located in Opelika, AL; Evans, CO; Bloomington, IL; Bowling Green, KY; and 3 in Tucson, AZ. We also have international operations in Quezon City, Philippines.
A job in customer service gives you the foundation of skills needed for any career path, thanks to relevant training programs and on the job experience. Problem solving, team work, communication, sales, listening ... these are just a few of the skills you'll develop. There are plenty more reasons to work in a contact center; check out our Why Work Here tab.
We believe in moving people forward through award-winning training and professional career development. If you’re looking to get credit or earn a degree, we support that with discounts to select local and online colleges and our tuition reimbursement program.
When you’re on the front lines of customer service, you provide exceptional customer experiences every day. It's hard work, but rewarding. Not only do you have the power to make someone’s day, you have the potential to earn big rewards.
How much are we talking? That’s up to you.
All our front-line jobs come with a competitive hourly wage, and many have bonus potential. Many Afni agents earn hundreds of dollars more each month in bonuses. In addition to cash, we like to reward hard work with incentives such as TVs, gaming consoles, sporting event tickets, product discounts and more. Plus, we love having fun and showing our appreciation. We regularly have theme days, cookouts, community involvement, and other engaging activities.
Our lifetime referral program gives you another way to grow your paycheck. Refer your friends for one of our jobs and we’ll put extra money on your paycheck each month for as long as you both work at Afni.
What's not to love about that?
Why work in a contact center?
It's fun and good for your career.
A contact center is where companies manage customer contacts. People working in contact centers assist customers over the phone or on the internet through web chat.
They're great places to work. Here's why.
Two words: Job. Security.
Customer assistance isn't going anywhere. Consumers will always need help with products and services they buy. Plus, people expect service in a variety of places, times and ways. Phone, email, social media, chat ... customer service comes in a variety of forms and new ways are emerging.
Be comfy at work.
We're a bit more relaxed than you might think. Most contact centers are business casual or even casual (think jeans and sweatshirts).
Be a hero, not a pest.
In a contact center, you help people. Customers contact you when they need something. Some roles require you to reach out to customers, but most of the time, customers are contacting you. Bottom line, you get to problem solve and make someone's day so much better. Way to go, champ!
Join a team.
Life in a contact center is pretty social and fun. Sure, it takes some hard work, but you also work closely with a group of unique people. You learn from them, laugh with them, and hang out with them doing fun things like cookouts and theme days.
Develop a fierce set of skills.
A job in customer service gives you the foundation of skills needed for many career paths, thanks to relevant training programs and on the job experience. Problem solving, team work, communication, sales, listening ... these are just a few of the skills you'll develop. There are plenty more.
(c) Afni, Inc. 2014 | AfniCareers.com
Being a good community partner is more than just setting up shop and creating jobs. We take our responsibility seriously and listen to the challenges our neighbors face. Then, we make an impact.
After all, providing jobs is just a portion of our community responsibility. Through AfniCARES, we help people live better.
Ways we help.
We support the organizations we care about, with the greatest need, in the cities where we live, work, and play. In short, our efforts feed the hungry, provide shelter and safe haven, build culture, support the troops, increase education, and fund research and medical care. We support organizations through financial contributions, volunteering our time and talent, and educating our team members of the mission and vision of community and national causes.
Get more than a paycheck.
Afni Total Rewards is a set of employee benefits that power your career pursuits, provide a great balance between work and life, help you plan for the future, and provide medical coverage for you and your family.
Balance work and life to your advantage.
Paid time off / sick time
Product discounts and purchasing plans
Stay healthy and well covered.
Get more from your Afni career. We’ll provide the way.
Initial and ongoing skills training
achieveMORE professional development
Mentoring and leadership development
Protect your future.
401(k) retirement savings plan with company match
Short- and long-term disability insurance
Flexible spending plans
Join our team and make a difference on the front lines of customer experience. As an Afni team member, one thing's for certain: you're in good company with thousands of passionate and fun people, just like you.
If you are ready to get more out of your career and make a difference on a daily basis, this is what you've been looking for. Choose one of our contact center or corporate careers.
Contact Center Careers
· Customer service
· Customer sales
· Web chat sales & service
· Debt recovery & subrogation specialists
· Operations management
· Training & development
· Quality & compliance
· Resource management & analytics
Finance & Administration
· Financial analysis
· Accounts receivable
· Accounts payable
· Business analysis
· Internal auditing
· Facility and asset management
· Reception and administrative support
· Recruiting & hiring
· Benefits & rewards
· Compensation & payroll
· Leadership development
· Employee relations
· Corporate communications
· Graphic design
· Brand management
· Public relations & social media
· Advertising, SEO, & web marketing
· Sales support & event planning
· Solutions design & offer development
Sales & Client Services
· Strategic relationship planning
· Relationship building
· P&L management
· Direct sales and business development
· Converged services
· Application development
· Business intelligence
· Security & compliance
· Help desk & support
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at AfniPros
I was in chat so did not have to talk on the phone. Plenty of ot to increase your checkCons
Hr and management do not communicate and are very disorganized.Doesn't RecommendNegative OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took a day – interviewed at Afni in September 2014.Interview Details
Very easy process. Was asked to come in anytime between 9AM to 3PM on Mon - Friday. Was given an assessment that took about an hour and a half. Three parts to it; Personality, Math and a Simulation of a Phone Call. After that I was directed to wait in the lobby (I waited for quite some time). Someone came to get me, asked me some basic interview questions, told me more about the position and the training program. You will need to sign up for a background check and drug test. Other than that there was nothing to it.
The training program that lasts 5 weeks is mandatory and no absences are tolerated. I was asked to pick from two times; A 6AM to 2:30PM class or A 3PM to 11:00PM class. Make sure you are available.Interview Questions
Accepted OfferPositive ExperienceEasy Interview
- Name one time you WOW-ed a customer. Answer Question
Afni® is a privately-held company headquartered in Bloomington, Illinois providing contact center solutions to many of the nation's largest companies.
Afni focuses on helping our clients get more from the relationships they have with their customers. From new customer acquisition to receivables management, we do it all. Our industry knowledge, team strength, and focus on...