Headquarters Bloomington, IL
Size 1000 to 5000 Employees
Founded 1936
Type Company - Private
Industry Business Services
Revenue $100 to $500 million (USD) per year

Afni® is a privately-held company headquartered in Bloomington, Illinois providing contact center solutions to many of the nation's largest companies.

Afni focuses on helping our clients get more from the relationships they have with their customers. From new customer acquisition to receivables management, we do it all. Our industry knowledge, team strength, and focus on...


Afni Video

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Afni – Why Work For Us?

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  • About Us  | 
  • Why Work Here  | 
  • AfniCARES  | 
  • Afni Benefits  | 
  • Career Opportunities

As a contact center, our focus is providing customer service experiences that go beyond normal expectations. We answer toll-free numbers and assist online customers with things like billing questions, product comparisons, password resets, general customer care questions, and account changes.  

When you join Afni, you become part of the Afni family. A large one. Over 4,000+ team members provide service in our contact centers located in Opelika, AL; Evans, CO; Bloomington, IL; Bowling Green, KY; and 3 in Tucson, AZ. We also have international operations in Quezon City, Philippines.

A job in customer service gives you the foundation of skills needed for any career path, thanks to relevant training programs and on the job experience. Problem solving, team work, communication, sales, listening ... these are just a few of the skills you'll develop. There are plenty more reasons to work in a contact center; check out our Why Work Here tab.

We believe in moving people forward through award-winning training and professional career development. If you’re looking to get credit or earn a degree, we support that with discounts to select local and online colleges and our tuition reimbursement program.

When you’re on the front lines of customer service, you provide exceptional customer experiences every day. It's hard work, but rewarding. Not only do you have the power to make someone’s day, you have the potential to earn big rewards.  

How much are we talking? That’s up to you.

All our front-line jobs come with a competitive hourly wage, and many have bonus potential. Many Afni agents earn hundreds of dollars more each month in bonuses. In addition to cash, we like to reward hard work with incentives such as TVs, gaming consoles, sporting event tickets, product discounts and more. Plus, we love having fun and showing our appreciation. We regularly have theme days, cookouts, community involvement, and other engaging activities. 

Our lifetime referral program gives you another way to grow your paycheck. Refer your friends for one of our jobs and we’ll put extra money on your paycheck each month for as long as you both work at Afni.

What's not to love about that? 

Working at Afni

Posted by employees

Employees say it's “OK”   130 ratings


59% Approve of the CEO   31 ratings

Afni CEO Ron Greene

Ron Greene


2nd time employee, I came back for a reason!

  Current Web Chat Customer Service Representative in Evans, CO

Pros: When you stick with the same group of employees week after week, it can go good or bad. For me, it went well. I am close friends with half the people on my team. My coach is easy to approach, and so are most of the other coaches.

I love the…
Full Review

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Salaries in USD  United States Avg. Salary

Customer Service Representative - Hourly

25 Afni Salaries


Customer Care Consultant - Hourly

8 Afni Salaries



8 Afni Salaries


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Accepted Offer – Interviewed in Chicago, IL Nov 2012 Reviewed last week New

Interview Details – Process was very quick and easy. I had only one phone interview. The questions were along the lines of customer service experience and basic computer knowledge. The interviewer even told me at the end of the call that I had the job. He was very pleasant and answered any questions I had. I was…Full Interview

Interview Question:
The questions weren't very difficult at all Answer Question

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Afni Awards & Accolades

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Torch Award, Better Business Bureau of Central Illinois, 2012
Training Top 125, Training Magazine, 2014

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