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Afni – Why Work For Us?

As a contact center, our focus is providing customer service experiences that go beyond normal expectations. We answer toll-free numbers and assist online customers with things like billing questions, product comparisons, password resets, general customer care questions, and account changes.  

When you join Afni, you become part of the Afni family. A large one. Over 4,000+ team members provide service in our contact centers located in Opelika, AL; Evans, CO; Bloomington, IL; Bowling Green, KY; and 3 in Tucson, AZ. We also have international operations in Quezon City, Philippines.

A job in customer service gives you the foundation of skills needed for any career path, thanks to relevant training programs and on the job experience. Problem solving, team work, communication, sales, listening ... these are just a few of the skills you'll develop. There are plenty more reasons to work in a contact center; check out our Why Work Here tab.

We believe in moving people forward through award-winning training and professional career development. If you’re looking to get credit or earn a degree, we support that with discounts to select local and online colleges and our tuition reimbursement program.

When you’re on the front lines of customer service, you provide exceptional customer experiences every day. It's hard work, but rewarding. Not only do you have the power to make someone’s day, you have the potential to earn big rewards.  

How much are we talking? That’s up to you.

All our front-line jobs come with a competitive hourly wage, and many have bonus potential. Many Afni agents earn hundreds of dollars more each month in bonuses. In addition to cash, we like to reward hard work with incentives such as TVs, gaming consoles, sporting event tickets, product discounts and more. Plus, we love having fun and showing our appreciation. We regularly have theme days, cookouts, community involvement, and other engaging activities. 

Our lifetime referral program gives you another way to grow your paycheck. Refer your friends for one of our jobs and we’ll put extra money on your paycheck each month for as long as you both work at Afni.

What's not to love about that? 


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Why work in a contact center?  

It's fun and good for your career.

A contact center is where companies manage customer contacts. People working in contact centers assist customers over the phone or on the internet through web chat. 

They're great places to work. Here's why.

Two words: Job. Security.

Customer assistance isn't going anywhere. Consumers will always need help with products and services they buy. Plus, people expect service in a variety of places, times and ways. Phone, email, social media, chat ... customer service comes in a variety of forms and new ways are emerging. 

Be comfy at work.

We're a bit more relaxed than you might think. Most contact centers are business casual or even casual (think jeans and sweatshirts). 

Be a hero, not a pest. 

In a contact center, you help people. Customers contact you when they need something. Some roles require you to reach out to customers, but most of the time, customers are contacting you. Bottom line, you get to problem solve and make someone's day so much better. Way to go, champ!

Join a team.

Life in a contact center is pretty social and fun. Sure, it takes some hard work, but you also work closely with a group of unique people. You learn from them, laugh with them, and hang out with them doing fun things like cookouts and theme days.

Develop a fierce set of skills. 

A job in customer service gives you the foundation of skills needed for many career paths, thanks to relevant training programs and on the job experience. Problem solving, team work, communication, sales, listening ... these are just a few of the skills you'll develop. There are plenty more.

(c) Afni, Inc. 2014 | AfniCareers.com

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Being a good community partner is more than just setting up shop and creating jobs. We take our responsibility seriously and listen to the challenges our neighbors face. Then, we make an impact.

After all, providing jobs is just a portion of our community responsibility. Through AfniCARES, we help people live better.

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Ways we help.

We support the organizations we care about, with the greatest need, in the cities where we live, work, and play. In short, our efforts feed the hungry, provide shelter and safe haven, build culture, support the troops, increase education, and fund research and medical care. We support organizations through financial contributions, volunteering our time and talent, and educating our team members of the mission and vision of community and national causes.

 Get more than a paycheck.

Afni Total Rewards is a set of employee benefits that power your career pursuits, provide a great balance between work and life, help you plan for the future, and provide medical coverage for you and your family. 

 

Balance work and life to your advantage.

Paid time off / sick time

Paid holidays

Tuition reimbursement

Product discounts and purchasing plans

 

Stay healthy and well covered.

Medical

Prescription

Dental

Vision

Employee assistance

 

Get more from your Afni career. We’ll provide the way.

Initial and ongoing skills training

achieveMORE professional development

Mentoring and leadership development

 

Protect your future.

401(k) retirement savings plan with company match

Short- and long-term disability insurance

Life insurance

Flexible spending plans

Join our team and make a difference on the front lines of customer experience. As an Afni team member, one thing's for certain: you're in good company with thousands of passionate and fun people, just like you.

If you are ready to get more out of your career and make a difference on a daily basis, this is what you've been looking for. Choose one of our contact center or corporate careers.

Contact Center Careers

Customer Experience

·       Customer service

·       Customer sales

·       Web chat sales & service

·       Debt recovery & subrogation specialists

 Operations Support

·       Operations management

·       Training & development

·       Quality & compliance

·       Resource management & analytics

 

Corporate Careers

Finance & Administration

·       Financial analysis

·       Accounts receivable

·       Accounts payable

·       Business analysis

·       Internal auditing

·       Facility and asset management

·       Reception and administrative support

·       Procurement

 Human Resources

·       Recruiting & hiring

·       Benefits & rewards

·       Compensation & payroll

·       Leadership development

·       Employee relations

 Marketing

·       Corporate communications

·       Graphic design

·       Brand management

·       Public relations & social media

·       Advertising, SEO, & web marketing

·       Sales support  & event planning

·       Solutions design & offer development

 Sales & Client Services

·       Strategic relationship planning

·       Relationship building

·       P&L management

·       Direct sales and business development

 Technology

·       Converged services

·       Application development

·       Business intelligence

·       Security & compliance

·       Help desk & support

Afni Reviews

132 Reviews
2.7
132 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Afni CEO Ron Greene
Ron Greene
33 Ratings
  1.  

    2nd time employee, I came back for a reason!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Chat Customer Service Representative  in  Evans, CO
    Current Employee - Web Chat Customer Service Representative in Evans, CO

    I have been working at Afni full-time for more than a year

    Pros

    When you stick with the same group of employees week after week, it can go good or bad. For me, it went well. I am close friends with half the people on my team. My coach is easy to approach, and so are most of the other coaches.

    I love the events we hold for employees and their friends/family. I love that we participate in community service. I happen to be really good at customer service, so to me, this job is easy 90% of the time. There are times when I want to punch everyone in the face though. It happens.

    Cons

    It's not perfect. But what company is?? We have to do shift bids; they fire you if your attendance sucks; they are constantly talking about stats and it sometimes feels like they're shoving them down your throat.
    --Wish we got paid a little more at least
    --They say there's room for growth in the company, but I keep hearing about people getting demoted, no obviously I'm not getting promoted anytime soon.

    Advice to ManagementAdvice

    -- little better pay, more opportunities for growth in the company, and open work@home for webchat. PLEASE!!!

    Recommends
    Neutral Outlook
    No opinion of CEO

Afni Interviews

Updated Aug 20, 2014
Updated Aug 20, 2014

Interview Experience

Interview Experience

52%
36%
12%

Getting an Interview

Getting an Interview

76%
18%
1%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate  in  Chicago, IL
    Anonymous Interview Candidate in Chicago, IL
    Application Details

    I applied online - interviewed at Afni in November 2012.

    Interview Details

    Process was very quick and easy. I had only one phone interview. The questions were along the lines of customer service experience and basic computer knowledge. The interviewer even told me at the end of the call that I had the job. He was very pleasant and answered any questions I had. I was offered the position contingent on the drug test and background check.

    Interview Questions
    Accepted Offer
    Positive Experience
    Easy Interview

Afni Awards & Accolades

Something missing? Add an award
Torch Award, Better Business Bureau of Central Illinois, 2012
Training Top 125, Training Magazine, 2014

Additional Info

Website www.afnicareers.com
Headquarters Bloomington, IL
Size 1000 to 5000 Employees
Founded 1936
Type Company - Private
Industry Business Services
Revenue $100 to $500 million (USD) per year

Afni® is a privately-held company headquartered in Bloomington, Illinois providing contact center solutions to many of the nation's largest companies.

Afni focuses on helping our clients get more from the relationships they have with their customers. From new customer acquisition to receivables management, we do it all. Our industry knowledge, team strength, and focus on...
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