Airbnb Reviews

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140 Reviews
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Airbnb CEO & Co-Founder Brian Chesky
Brian Chesky
114 Ratings
  • 3 people found this helpful  

    Once in a lifetime opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Airbnb full-time (more than 3 years)


    + "The people" is the #1 reason most employees say they chose/continue to work here. The company is filled with some of the smartest, most interesting, engaging people I've ever met.
    + The mission is life changing. Knowing that you're working to help people around the world connect in meaningful ways, see parts of the world that they wouldn't otherwise be able to, keep their homes, follow their dreams, etc. drives the workforce and fuels the energy. Everyone knows and speaks the core values regularly.
    + Creativity and entrepreneurism are encouraged.
    + Interesting, challenging work, day in and day out. You'll never be bored. Don't like how work is going? Wait 2 months. It'll be totally different.
    + The culture affords incredible personal growth.
    + Executives genuinely caring about how happy, engaged, and creatively challenged the workforce is.
    + Commitment to long-term growth, plus unbelievable long-term potential.
    + Perks that make you feel like you've won the lottery: quarterly travel stipends; 4 hours a month paid to devote to community service; healthy, organic, locally sourced, seasonal food 3 meals a day plus snacks, all made in-house, plus delicious drinks on tap (sparkling water, kombucha, beer, wine, plus an OJ machine - best OJ you've ever had); monthly mini massages; weekly meditation sessions and yoga classes several times a week, plus things a generous maternity/paternity leave package, to name a few. Plus, every perk speaks back to our core values.


    For all of these, the executives are aware and are working on it.
    + The work/life balance needs improvement (it can be especially hard on relationships), although it's gotten far better over the years. (Just a result of the incredible growth over the past few years.)
    + Equity was less fairly distributed in the past, although that's been changing for the better over time.
    + Last-minute requests (including business travel) come up more regularly than they should.
    + Inter-departmental communication is challenging, and sometimes totally lacking, as we're growing so quickly.
    + Meetings should be more efficient.
    + There's too few processes establishes for an organization this size.

    ***If you do not truly embrace and thrive on change and would rather have a system that's already well established and things are hammered out, then this is not the place for you. People who would be bored without constant change flourish here. (It's a good sign if you're one of those people who would normally quit after 6 months because you're doing the same thing, then you'll love it here. Your role will change a few times over in that span.)

    Advice to ManagementAdvice

    Ensure that:
    - planning and preparations are thoroughly thought out
    - there's a key stakeholder in every department/major initiative who's considering what the impact of a project is on other departments
    - "urgent" truly is urgent so that middle management isn't in a firefighting mindset and everyone has creative time to think

    Positive Outlook
    Approves of CEO

Airbnb Interviews

Updated Jan 17, 2015
Updated Jan 17, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 2 people found this helpful  

    Customer Experience Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through an employee referral. The process took 2+ monthsinterviewed at Airbnb in January 2015.

    Interview Details

    I applied online by employee referral. The process took 2+ months.
    I was really excited, even if the feedback received from current employees and previous unsuccessful candidates made me a little bit doubtful about the unconventional Company Culture.

    The first step was an online test called “Hireart” which consisted of four written questions and three videos, that I had to record. This took a few hours, though it says it should only take 40 min.
    After 2 months I received the invitation for the next step, this was an informal meeting, they called it " Hiring meetup" in which you meet other applicants. Location: Shelbourne Park,it is a greyhound racing stadium (they pretend to be cool). Even if the hiring meeting was indoor, we were literally freezing. It's was uncomfortable.
    There were about 25 or so other candidates and about 8 current Airbnb employees.
    After a short introduction of ourselves and our travelling experience (some of them swam with the sharks, climbed the Everest, explored the Amazonia.... seriously?) , then we were divided in four groups and had to start the role play process.
    Next step: language test: written test in your mother tongue, three questions, very easy.
    The last step was a 121 interview with team leaders and members of the team . In my case the interviewer was a CS Agent ( 8 months in the company... like a New starter) .15 minutes in which we had to talk again about ourselves, travelling experience, my biggest failure, so nothing at all about customer service or other professional skills. It was really funny…or ridiculous.
    The day after I received the standard feedback “Unfortunately, after carefully considering your background, qualifications, and our conversations, the hiring team doesn’t feel that you are a fit for this role. They all had great things to say about you, but feel there are other candidates who had more of the experience necessary for this particular position."

    They don't call the work environment with usual words: they said " we are a Community" instead team or company (maybe they forget that Airbnb is a Miltinational Company, they make every day a lot of money and actually they don't work for a charity Company) , they talk about free snack and food instead "Benefits" , they were excited about their Happy-Hour after work.... Seriously, it was worrying. It's like a cult not a job.

    Average age of candidates: 27y , most of them without work experience, but full of energy and zest. Perfect to work on.

    Personally: In more than 5+ years experience in Customer Service industry, this is definitely the worse experience ever had, a disgraceful waste of time and energy.

    Interview Questions
    • Tell me something extraordinary you did in the past month?
      What don't you like about airbnb?
      When was the last time you helped someone?
      View Answer
    No Offer
    Negative Experience
    Easy Interview

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Additional Info

Unlock Profile
Headquarters San Francisco, CA
Size 1000 to 5000 Employees
Founded 2008
Type Company - Private
Industry Information Technology
Revenue Less than $1 million (USD) per year
Competitors Unknown

Founded in August of 2008 and based in San Francisco, California, Airbnb is a trusted community marketplace for people to list, discover, and book unique accommodations around the world — online or from a mobile phone.

Whether an apartment for a night, a castle for a week, or a villa for a month, Airbnb connects people to unique travel experiences, at any price point, in more than 34,000 cities and 192 countries. And with world-class customer service and a growing community of users, Airbnb is the easiest way for people to monetize their extra space and showcase it to... More

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