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Alaska Airlines Reviews

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Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
57 Ratings
  • Manager

    Current Employee - Manager in SeaTac, WA
    Current Employee - Manager in SeaTac, WA

    I have been working at Alaska Airlines full-time (More than 10 years)

    Pros

    Great benefits, proud brand, company executives truly want to make company a great place to work. Conservative approach to financial management allowed the company to survive many downturns and thrive today.

    Cons

    Too little support for back office technology. Corporate manager-level positions are expected to do administrative clerical work as many clerical positions have been eliminated over the past 15 years. Little attention to documenting tribal knowledge when long time employees leave.

    Advice to Management

    Be cautious of burning out your employees all in the name of "high performance culture."


Alaska Airlines Interviews

Interview Experience

Interview Experience

59%
22%
18%

Getting an Interview

Getting an Interview

90%
4%
2%

Interview Difficulty

3.1
Average

Interview Difficulty

Hard

Average

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  1. Helpful (14)  

    Flight Attendant Interview

    Anonymous Employee in Seattle, WA
    No Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. The process took 1+ weekinterviewed at Alaska Airlines (Seattle, WA) in June 2015.

    Interview

    I applied online 6/1/15 and on 6/9/15 was invited to do a digital interview. I completed that on 6/10/15, and received a phone call on 6/12/15. I missed the phone call, they left a voicemail inviting me to a face to face interview in either Seattle or Portland. I also received an email about getting the interview. I chose the Seattle interview, which will be on 7/24/15.
    This whole process has happened very quickly. The video/digital interview was the most challenging so far in this process. You had 3 days to complete the interview once they sent the link to you. There is a tutorial on how to set up the whole thing, which I highly recommend doing. You can also practice as many times as you need to feel comfortable. I wore a business suit for the video interview. The interview consisted of 9 questions, you had 60 seconds to answer each question. Here were some of them....
    Tell us about your work experience and about your resume....
    Why do you want to become a flight attendant with AA...
    How will you prepare for the demands of the flight attendant schedule..
    Tell us a time you provided exceptional customer service....
    Tell us a time you had to handle an unhappy customer...
    Tell us a time you were part of a team and had to resolve a conflict...
    Tell us a time you had to provide safety for customers...
    What part of their mission of safety and exceptional customer service do you support and how will you help them to be successful in achieving it.

    One minute is not a lot of time to answer a question, so I would definitely prepare some answers ahead of time. I answered all the questions in STAR. I smiled the entire time!!!!
    I hope this helps!

    Interview Questions

    • Why do you want to become a flight attendant for Alaska Airlines?   Answer Question

Alaska Airlines Awards & Accolades

Something missing? Add an award
Highest in Customer Satisfaction Among Traditional Network Carriers in North America, J.D. Power and Associates, 2009
Best Domestic Frequent Flier Program, Executive Travel Magazine, 2011
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Additional Info

Unlock Profile
Website www.alaskaair.com
Headquarters Seatac, WA
Size 5000+ Employees
Founded 1932
Type Company - Public (ALK)
Industry Transportation & Logistics
Revenue $5 to $10 billion (USD) per year

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while... More

Mission: Each day, we are guided by our core values of Safety Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska... More

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