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Alaska Airlines Reviews

3.4
104 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Alaska Airlines President & CEO Bradley D. Tilden
Bradley D. Tilden
49 Ratings
  • 3 people found this helpful

    A company that prides itself on customer service and a small, home-town 'feel' while competing with legacy carriers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Alaska Airlines full-time (more than 10 years)

    Pros

    Free travel for employees and annual performance bonuses. Good vacation and health benefits and close to one hundred destinations to fly to.

    Cons

    Lower compensation offset by free travel opportunities. Bonuses are tied to performance metrics, which are wound very tight. Opportunity for advancement is extremely limited.

    Advice to ManagementAdvice

    Company is too eager to hire from the outside vs. creating good career-pathing from within for dedicated employees. Turnover for senior employees with higher compensation levels is frequent, in favor of younger employees and lower salaries. Company values are written well but not applied evenly across divisions.

    Recommends
    Neutral Outlook
    No opinion of CEO

Alaska Airlines Interviews

Updated Mar 25, 2015
Updated Mar 25, 2015

Interview Experience

Interview Experience

54%
24%
20%

Getting an Interview

Getting an Interview

89%
5%
3%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. 8 people found this helpful  

    Customer Service Agent Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through other source – interviewed at Alaska Airlines.

    Interview Details

    First was the phone interview with the recruiter, then if you pass that you are invited to a group interview. For group interviews you check in. Make sure you fill out all of the paperwork they asked you to complete before showing up. Then there is a power point presentation. It was very easy going. Fun. You can tell everyone enjoys what they do for the company. They split everyone up into groups and have you go into a room with your assigned group. There were 3 people from the company in our room. They go over what the group interview is going to be about. You stand up and introduce yourself and within 60 seconds tell everyone about the job you were or are most dedicated to. They are watching to see how you are in front of a group and talking to people you don't know. They are also looking to see how your speech is. If you say like or um too much thats a big no no. They most of all want to see your personality. After this there is a group activity. They are watching to see how everyone interacts with each other. Who is bossy and takes charge and who is sitting in the corner waiting to be told what to do. You want to be the one who isn't involved with everyone. But you want to help people. Because thats what this job is about. After this there was a on the spot question that you had to read aloud in front of everyone. Don't be the last one to go. You volunteer. I went 3rd. You cant see your question / scenario until you stand up and flip the card over. Remember to be customer service focused. Don't say um, or like. If you need to, you can take a deep breath and think for a second. Always look your interviewers in the eyes. Also look at the group. Don't mess with your hands while talking to everyone, that shows your very nervous. And def don't play with your hair.
    After all of that they let you out on a break and tell you what time be back in the room. They then will call off the names of the people that made it to the one on one interviews. Everyone else is asked to leave the room. After your name is called they hand you an agreement form. They then have you sign and date, you are then assigned your one on one interview time. The one on one I had was with 1 HR person and 2 station managers. They go over every detail of your past work history. You need to add every job you had even if it was just for 2 days. If you received a W2 you need to write it down!
    They then ask you a few questions about what was the most difficult situation you have had with a customer and how did you resolve it. They ask about why you want to be a CSA. They ask what is one thing people misunderstand about you. They ask what was one thing a past employer said you needed to improve and how did you take it?. You need to give real life experiences. DONT LIE! Be honest and be yourself. LOOK ALL OF THEM IN THE EYES! Don't mess around with a ring or your hair. I talk with my hands a lot and I tried to tame it down. ALWAYS answer the question in the end. Just be yourself and you will do great.
    Bring snacks. And keep your energy up.

    I hope this helped.

    Bring 3 to 4 copies of your resume.

    Accepted Offer
    Positive Experience
    Average Interview

Alaska Airlines Awards & Accolades

Something missing? Add an award
Highest in Customer Satisfaction Among Traditional Network Carriers in North America, J.D. Power and Associates, 2009
Best Domestic Frequent Flier Program, Executive Travel Magazine, 2011
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Additional Info

Unlock Profile
Website www.alaskaair.com
Headquarters Seatac, WA
Size 5000+ Employees
Founded 1932
Type Company - Public (ALK)
Industry Transportation & Logistics
Revenue $5 to $10 billion (USD) per year

Alaska Airlines is one of the most respected names in aviation and flies throughout its namesake state and the Lower 48, as well as to Hawaii, Canada and Mexico. Our roots date to 1932 and are symbolized by the Eskimo painted on the tails of our aircraft. Guided by what we call the "Alaska Spirit", we pride ourselves on providing a lifeline to remote communities while... More

Mission: Each day, we are guided by our core values of Safety Professionalism, Caring, Resourcefulness, Integrity and Alaska Spirit at work and in our communities. Alaska... More

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