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All Covered Reviews

2.2
55 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
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Todd Croteau
30 Ratings
  • Fantastic Entry level Experience/ Remote Service Desk

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Remote Service Desk in Denver, CO
    Current Employee - Remote Service Desk in Denver, CO

    I have been working at All Covered full-time (less than a year)

    Pros

    The remote work we do here in the Service Desk goes beyond that of some companies internal help desk!
    Because of these skills I'm gaining; I've been receiving interviews with other companies where I literally "wow" them!
    From Troubleshooting Microsoft Suite 2010-2013, to a ticketing system that thousands of company uses. The work I do here is putting me ahead of the game! AND I LOVE IT!
    All covered really values Teamwork. I love the people I work with, and I couldn't be happier.
    The hours work great for me too! I live about 124 miles away and because of this mid day to evening shift; i'm able to dodge traffic and get to and from work in less than an hour.
    We work with such awesome client's; it almost feels like you are making a friend every time you pick up your phone.
    I'm insanely happy to go to work in the morning as an Entry level IT guy working at All covered.
    Free coffee.
    Benefits
    Flexible schedule
    GREAT leadership
    Certification reimbursement - as long as you pass, they will pay you your money back on the spot!
    Easy work, steady job, and potential to learn much more.

    Cons

    The Pay is really the only con I can think of...
    Going back to my pro's review. The work we do, we should be able to get at least doubled what we get paid for...
    Would be nice to get a better looking Office. But it's fine for what it is.

    Advice to ManagementAdvice

    Continue to treat your employee's like friends! You're doing good.

    Recommends
    Positive Outlook
    Approves of CEO

All Covered Interviews

Updated Mar 26, 2015
Updated Mar 26, 2015

Interview Experience

Interview Experience

50%
33%
16%

Getting an Interview

Getting an Interview

54%
22%
11%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Systems Engineer Interview

    Anonymous Employee in New York, NY
    Anonymous Employee in New York, NY
    Application Details

    I applied online. The process took 4 weeksinterviewed at All Covered in March 2015.

    Interview Details

    I must say that I am extremely disenchanted with the interview process at All Covered, for a variety of reasons. In the interest of full disclosure, I was not offered a job by them, but I am not writing this review out of spite or revenge. Here is a list of things about their interview process that disappointed me:

    1) There was a three-week gap in between my initial phone contact with HR and the ensuing contact.

    2) The second time HR contacted me, they ended up asking me almost the EXACT same questions as they did the first time they contacted me. What a waste of time.

    3) My in-person interview didn't start until ten minutes after the originally scheduled start time, even though I showed up at their office door five minutes ahead of the originally scheduled time. Some of the interviewers walked in five minutes after the interview had officially started (fifteen minutes past the originally scheduled time). Not one of the interviewers acknowledged their tardiness (let alone apologized for it). If I hadn't made eye contact with the late interviewers and extended my hand to them, I doubt they would have ever bothered introducing themselves.

    4) For the field position I interviewed for, I was told by HR over the phone that the area I was expected to cover was ONLY Manhattan and not any of the surrounding boroughs or suburbs. But when I got to the interiew, the hiring manager told me that I would be expected to cover Westchester and northern New Jersey as well. There is no way I would have ever considered this job or gone through with the interview if it had been made clear to me from the get-go that I would have to cover Westchester or New Jersey. Unlike Manhattan, those areas require a car to travel to and I was never willing to use my personal vehicle for this job.

    5) Despite the unpleasant interview experience, I still had the courtesy of sending a follow-up thank you email the next morning to both the hiring manager and also to the HR guy. The HR guy did reply with a brief acknowledgement, stating that he would "try to get feedback on how the interview went". That was the last I ever heard from him or anyone else at AllCovered. It has now been almost two weeks since that last contact, yet AllCovered never bothered to send me any notice stating that I had been turned down for the job (let alone provide me with any feedback on how the interview process went).

    My advice -- stay away from this company at all costs. There are much more established and reputable firms in the IT service field than All Covered, and I'm sure they treat their job candidates with a lot more courtesy and professtionalism than All Covered does.

    Interview Questions
    • What's the difference between NAT and PAT?   Answer Question
    • How would you troubleshoot a broken network connection over the phone with a non-technical user?   Answer Question
    • Do you have any experience administering an MS Exchange or Windows print server?   Answer Question
    No Offer
    Positive Experience
    Average Interview

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Additional Info

Unlock Profile
Website www.allcovered.com
Headquarters Foster City, CA
Size 150 to 499 Employees
Founded 1997
Type Subsidiary or Business Segment
Industry Information Technology
Revenue $25 to $50 million (USD) per year
Competitors Unknown

All Covered tries to think of every IT contingency. The company provides outsourced information technology services primarily for small businesses and branch offices of larger companies in the US. It specializes in managing and updating the hardware and software that makes up its clients' computer networks, while also providing on-site and remote technical support. All Covered also offers network design, systems integration, procurement, and consulting services. The company's clients come from such fields as manufacturing, health care, financial services... More

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