Alorica

  www.alorica.com
  www.alorica.com

Alorica – Why Work For Us?

Beliefs


We Believe in Creating Opportunities for Our Clients, for Our People, and in Our Communities.

Alorica is about creating opportunities for our clients to:

  • become industry leaders
  • achieve a better return from their investment in their customers
  • differentiate themselves from their competition

Alorica is a people-driven organization focused on creating opportunities for our people to:

  • achieve their personal goals and objectives
  • reach their highest potential
  • grow and develop

At Alorica we believe in creating opportunities in our communities to:

  • give back to these communities that give us so much
  • fulfill our citizenship duties
  • enrich the communities we participate in

This belief is our mission, our culture, and in the DNA of everyone at the company, including the leadership team.

undefinedAndres

"Can I work for a multi-national company?"

Challenge:

Andres just graduated from a local university. Call centers are the big industry in his metropolitan city, and he was on the lookout for a fast-paced, growing international company. He saw a billboard ad for Alorica and considered applying. 

Engage:

He came to Alorica’s recruiting suite and was impressed with what was an offer to applicants: snacks, a coffee bar, and an inviting office. It definitely looked like a company on the cutting edge. He applied, interviewed, got the job, and was quickly amazed by the company’s expansion with big brand name clients. This was exactly the type of company he longed for to give him a chance to succeed!

Resolve:

Andres has been on the phones for seven months now and loves the family-like, team environment. He feels like his coworkers are his family. He feels a part of something bigger. He loves the technical challenges of his job and learning about new products. He is committed, dedicated, and passionate to serve. With the numerous opportunities available to him, he is certain that he will have a successful career at Alorica.

undefinedAloriCares is a veterans and active duty military spouse corporate initiative of Alorica. AloriCares offers programs supporting employment, leadership training and development, educational scholarships, sponsorship and mentoring.

Employment Path Programs

  • Employment at all levels throughout the company
  • Call Center Agents / Corporate Hire Programs
  • Veteran / Service / Disabled Veteran / Spouse Call Center Solutions

 undefinedMentorship Programs

  • Employee Resource Group
  • Executive Sponsors & Mentoring Programs

Executive Leadership Development Program

  • Call Center Leadership Intern Program
  • Executive Leadership Development Program

Scholarship Program

  • Children of AloriCares College Scholarships
  • Veterans Blue Ribbon School Scholarships and Working Internships

undefined

Alorica Reviews

444 Reviews
2.1
444 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Alorica CEO Andy Lee
Andy Lee
182 Ratings
  1.  

    Best part about working at Alorica is the people you work with.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager in Durant, OK
    Current Employee - Team Manager in Durant, OK

    I have been working at Alorica full-time (more than 3 years)

    Pros

    Everyone is willing to help you learn and grow.

    Cons

    Currently there are no raises for non-exempt employees on a salary.

    Recommends
    Positive Outlook

Alorica Interviews

Updated Dec 19, 2014
Updated Dec 19, 2014

Interview Experience

Interview Experience

49%
28%
22%

Getting an Interview

Getting an Interview

72%
16%
6%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Team Manager Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 4+ weeksinterviewed at Alorica.

    Interview Details

    Very long process. 3 seperate interviews and a month before decision was made. Training for postion was lacking. Shadow with other TM's for a week to try and get the feel for what the job will be like, then you are on your own. As soon as you are assigned your own team, which is 25 or more agents, you are expected to provide good stats for your team every week.

    Interview Questions
    • You are getting a complaint from one of your employees that one of his peers has a bad odor. What do you do?   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Difficult Interview

Alorica Awards & Accolades

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Additional Info

Website www.alorica.com
Headquarters Irvine, CA
Size 5000+ Employees
Founded 1999
Type Company - Private
Industry Business Services
Revenue $500 million to $1 billion (USD) per year
Competitors TeleTech, SYKES, Convergys

Alorica is a leading Business Process Outsourcing Provider of customer management solutions spanning the entire customer lifecycle. From customer acquisition and sales, customer care and support, supply chain and fulfillment, to social CRM and mobile, Alorica offers a seamless customer experience across all service channels. Alorica’s award-winning Business Process... More

Mission: Alorica believes in creating opportunities for its clients, people, and in its communities.

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