American Airlines Reviews

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    Current Employee - Customer Service Representative in Arlington, VA
    Current Employee - Customer Service Representative in Arlington, VA

    I have been working at American Airlines


    Great benefits, awesome employees, awesome managers


    I have found no cons.

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    You guys are awesome

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American Airlines Interviews

Updated Mar 19, 2015
Updated Mar 19, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 3 people found this helpful  

    Home Based Reservations Representative Interview

    Anonymous Interview Candidate in Cary, NC
    Anonymous Interview Candidate in Cary, NC
    Application Details

    I applied online. The process took 3 weeksinterviewed at American Airlines in March 2015.

    Interview Details

    Fairly simple. Domestic City Code test followed by a group interview preceding an off of employment if both the previously mentioned go well.

    First step of the process is online application. Once the app is done you receive an email to complete a phone interview. The phone interview is done pre-recorded questions asked by a Manager. The phone interview is 5 questions. If you have done well with this process they send you an email with a packet including the city codes to study for the testing stage.

    You schedule your test via email.

    City code test is simple. Mnemonic devices work well with memorization. It is about 50 questions and a 75% or better is needed to pass.

    After, if you have passed the city code test, you schedule your face to face interview.

    During the face to face interview all candidates are together and they provide more in depth information about the company and the job description. After this you are taken by groups of 4-6 to interview with at least two managers.

    If you have done well during the interview process, you will be offered the job via email. This takes about 3-5 days. If you are rejected they send a letter via mail.

    Interview Questions
    • Tell us about a time you had to deal with an irate customer; how did you remedy the situation?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

American Airlines Awards & Accolades

Something missing? Add an award
Best Places to Work for LGBT Equality, Human Rights Campaign, 2012
Best Places to Work for LGBT Equality, Human Rights Campaign, 2010
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Additional Info

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Headquarters Fort Worth, TX
Size 5000+ Employees
Founded 1934
Type Company - Public (AAMRQ)
Industry Travel & Tourism
Revenue $10+ billion (USD) per year
Competitors Unknown

AMR knows America's spacious skies -- and lots of others. Its main subsidiary is American Airlines, one of the largest airlines in the world. Together with sister company American Eagle and regional carriers that operate as American Connection, American Airlines serves more than 250 destinations in 50+ countries in the Americas, Europe, and Asia/Pacific. The overall fleet exceeds 900 aircraft; American Airlines operates about 620 jets. The carrier extends its geographic reach through code-sharing arrangements and is part of the oneworld Alliance, along with British... More

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