American Girl Reviews

105 Reviews
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Ellen L. Brothers
42 Ratings
  • Fantastic in the past, fast losing its okay.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at American Girl full-time (more than 8 years)


    Overall the company offers great benefits: competitive pay, pretty good 401k, good number of company holidays (about 17 including the week between Christmas and after New Years Day). The training as far as teaching one the values and history of the company is pretty good.


    Promotions have stalled and has become relatively difficult to for much of the company, regular positions are being pared down and replaced with limited-term employees (LTE). Client IT support has been moved to contractors as well as much of the coding - can be frustrating to accomplish projects. The exodus of experienced IT staff has slowed the progress of even routine projects. Antiquated systems held together by "baling wire and duct tape" are a challenge and are in the process of being replaced. Sadly, the replacement systems may be "dated" by the time they are actually launched (if ever). In some departments, morale due to staffing cuts is so low as to be non-existent.

    Advice to ManagementAdvice

    Communication is key to keeping employees aware of what the future will hold - and clear and concise communication must come from upper management - while this was true in the past, it is less so now. A president that appears to be more committed to local success than moving back to California would help people feel more stability in their positions.

    Negative Outlook
    No opinion of CEO

American Girl Interviews

Updated Dec 30, 2014
Updated Dec 30, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    SALES CLERK Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took a dayinterviewed at American Girl.

    Interview Details

    A Sales manager or the HR manager will conduct the interview and determine the right fit. There are positions for Stock, Sales, Bistro, Security, Hair Salon, and Visual. All departments require people to be friendly and team players, since the work environment involves constant interpersonal communication.

    Interview Questions
    • Talk about a time where you didn't get along with one of your co-workers   View Answer
    Negotiation Details
    Pay is set. Must have weekend availability.
    Accepted Offer
    Positive Experience
    Average Interview

American Girl Awards & Accolades

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Additional Info

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Headquarters Middleton, WI
Size 1000 to 5000 Employees
Founded 1998
Type Subsidiary or Business Segment
Industry Manufacturing
Revenue $100 to $500 million (USD) per year

Pleasant Rowland introduced American Girl dolls in 1986 as a historically-themed alternative to Barbie and the Cabbage Patch Kids. Since 1998 her firm has been owned by the maker of both rival dolls, #1 toy manufacturer Mattel. American Girl (formerly Pleasant Company) produces the American Girls Collection of 18-inch, high-dollar dolls, including Addy (an escaped slave) and Rebecca Rubin (a young Jewish immigrant). It also publishes "American Girl" magazine and American Girl books (more than 135 million copies sold) and sells room décor, clothing, and accessories... More

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American Girl

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