Amtrak

  jobs.amtrak.com
  jobs.amtrak.com
Recent Updates
  • Amtrak update
    8 days ago

    #FlashbackFriday: Amtrak National Train Day Infographic (#NTD) http://glassdoor.com/slink.htm?key=vIzSw

    #FlashbackFriday: Amtrak National Train Day Infographic (#NTD)

    Amtrak employees drive the performance needed to make us America's first intercity travel choice. We're continuously improving Amtrak by leveraging the expertise of the people who know our business and our industry best: our employees. To search and apply for jobs at Amtrak visit our career center at jobs.Amtrak.com.

  • Amtrak update
    11 days ago

    A Monthly Publication for and by Amtrak Employees Volume 19 • Issue 10 • December 2014 http://glassdoor.com/slink.htm?key=vIzqt

    Amtrak Ink, December 2014

    Amtrak Ink is the Amtrak employees' monthly source for company news, information and features.

647

Amtrak – Why Work For Us?

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Moving America where it wants to go.

Amtrak is a unique American success story because of our more than 20,000 diverse employees who drive the performance needed to make us America’s Railroad. For more than 42 years, Amtrak has launched careers, connected communities, accelerated commerce and created opportunities for our Nation.

Our employees serve more than 31 million passengers every year. For us, that means more than 31 million chances to make a difference for everyone of our customers every year. Our goal is to connect talented people to the Amtrak career opportunities that match them the best – whether you are just starting your career, looking for a new opportunity or an experienced career professional.

With your participation, we will provide you with career growth and satisfaction through a wide range of professional and personal opportunities that will help you balance work and life. It’s not just a job. It’s your career.

Learn more about our company culture and our employees and connect with our recruiters on Twitter @AmtrakCareers

For more employee stories, check out the Amtrak Careers Tumblr blog or the official Amtrak blog, “All Aboard!”

We proudly support and encourage U.S. Veterans to apply for all of our open positions.All positions require candidates to complete and satisfactorily pass pre-employment background verification, medical review and pre-employment drug screen. Some positions require candidates to complete and satisfactorily pass a physical capacity assessment. Additionally, you may be required to pass various technical and/or cultural fit assessments relevant to this position.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.



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Teamwork and Diversity

We want your work at Amtrak to be more than a job. We want it to be a fun and fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance based culture that recognizes and values your contributions and helps you reach your personal and professional goals.

We are America’s Railroad and we recognize that our success depends on the diverse talent, skills and experience of our employees. Our employees, our programs and our suppliers reflect the nation we serve. Through our commitment to diversity and inclusive behavior we make our business stronger. We work hard to tailor our new employee welcoming and on-boarding based on the diverse needs of the individuals who join our team.


Safer, Greener and Healthier

As an Amtrak employee, you will help us deliver intercity transportation with superior safety, customer service and financial excellence. You'll also ensure compliance with various regulatory agencies while adhering to Amtrak standards and guidelines.

Recognized as one of the most energy efficient modes of transportation, we strive for safer, greener and healthier ways to connect America. By joining Amtrak, you will be part of a company rich in history with a world-class brand and reputation.


Veteran Career Opportunities

We are honored to help US Veterans find a secure and stable career at Amtrak. We have a long history of providing career opportunities to Veterans as well as active military members. We value the leadership, reliability and high-tech skills Veterans bring to Amtrak. Your ability to adapt to a dynamic environment, your dedication and focus to safety and your experience gained while on military duty directly relates to a variety operational and non-operational career opportunities at Amtrak.

We have a team of dedicated recruiters who will work with you to understand your military skills, experience and training to find career opportunities that best align with your capabilities. Because so many of our employees have served our country in the armed forces, you will feel comfortable and welcome as you transition to the Amtrak team.

Amtrak proudly supports the Congressional Veterans Jobs Caucus, a group that is working to decrease the unemployment rate of our nation’s Veterans. The caucus’s signature initiative is the “I Hire Veterans” program.


We proudly support and encourage U.S. Veterans to apply for all of our open positions. All positions require candidates to complete and satisfactorily pass pre-employment background verification, medical review and pre-employment drug screen. Some positions require candidates to complete and satisfactorily pass a physical capacity assessment. Additionally, you may be required to pass various technical and/or cultural fit assessments relevant to this position.


What moves you?

Freedom to Roam –  You’ll have the opportunity to discover the country. With Amtrak’s Rail Pass, you and your family can travel our trains at no cost, subject to availability.

Opportunities to Discover – At Amtrak, your potential meets our possibilities through continuous opportunities for learning, personal development and career growth. Every day, we seek to develop and strengthen our Core Competencies – the knowledge, skills and abilities – we need to be successful at Amtrak. We partner with you throughout your career to help you achieve all that’s possible at Amtrak.

A Chance to Be at Your Best – We know we can only do our best for our customers when you feel your best. At Amtrak, we take a holistic approach to your health and wellbeing. You’ll enjoy competitive health and wellness benefits, onsite and community- based fitness activities, as well as savings and income protection opportunities for your future.

Make Your Mark – With Amtrak, your contributions are reflected in our competitive, comprehensive compensation package. We offer performance-based incentives and recognition programs that allow you to benefit from your individual performance and our shared success.

Impact Your Community – Amtrak offers you a number of ways to get involved and give back to the communities where we operate. From annual toy drives to relief efforts in the wake of natural disasters, from the United Way donation drive to our National Train Day that celebrates the importance of rail transportation in towns across America. 


Work-Life

» Rail Travel Privileges

» Vacation

» Sick Leave

» Holidays

» Personal Holidays

» Family and Medical Leave

» Employee Assistance Program (EAP)

» Fitness Centers (where available)

» Flexible Work Arrangement Policy

» Credit Union


Health & Wellness

» Medical

» Every Day Wellness

» Vision

» Dental

» Prescription Drug


Career Development & Growth

» Amtrak Learning Council

» Career Pathing

» Employee Recognition» Engagement

» Professional Development Program

» Tuition Assistance


Tax-Free Accounts

» Flexible Spending Accounts (FSAs) Health Care FSA Dependent Care FSA

» Parking Commuter Reimbursement Account

» Transit Commuter Reimbursement Account


Retirement

» Retirement 401(k) Savings Plan

» U.S. Railroad Retirement BoardBenefits

» Financial Planning Tools andResources


Voluntary Benefits

» Legal Benefits Plan» Auto and HomeownersInsurance

» Identity Theft Insurance

» Pet Insurance


Income Protection

» Life Insurance

» Short- and Long-Term Disability

» Accidental Death and Dismemberment (AD&D)


Learn more about a career at Amtrak and talk to us live at one of our upcoming hiring events. We make every attempt to plan in advance but please note the follow schedule is subject to change at any time!  

For the most current calendar of events, please visit our interactive calendar.


Is Amtrak hiring?

Yes. Amtrak is always looking for new talent to join our team. You can search and apply for open jobs by keyword, category or location in our Career Center at jobs.amtrak.com.

Learn more about how to Search or Apply for a Job at Amtrak .

How does the hiring process work?

In order to be considered for any type of position, you must fill out the online application. Resumes that are mailed, e-mailed or hand-delivered to Amtrak or an Amtrak employee will not be considered.

Once you have submitted an online application, our employment team will review it and notify you via e-mail if you have been selected to participate in the next step of the recruiting process.

Due to the high volume of applications received, you will only hear from an Amtrak representative if you are selected for an interview.

We proudly support and encourage U.S. Veterans to apply for this position. All positions require pre-employment background verification, medical review and pre-employment drug screen. Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Learn more about how to Search or Apply for a Job at Amtrak .

What types of jobs are you hiring for?

We have a variety of positions throughout our organization. Please visit our Featured Jobs section in our Career Center.

Do you hire entry-level positions?

Yes, we are actively hiring at all levels of the organization. It will be to your benefit to only apply for jobs that match your education and experience.

What are the basic requirements for becoming an employee at Amtrak other than the job related qualifications listed in the posting?

You must be willing to:

  • Submit authorized documents on the first day of employment as proof of authorization to be employed in the United States.

  • Successfully pass a background check.

  • Undergo a screening for illegal drugs prior to or during employment (if in an applicable position) with Amtrak or as legally required.

Whom can I contact for questions about the Amtrak careers site?

Please read these FAQs for answers to your question.

How do I apply for a job at Amtrak?

To apply, you'll need to create a profile or log in as a returning user. Once you find a position you'd like to apply for, click the apply button. You will receive an email confirmation for every job that you apply for. If you do not receive a confirmation email, your application has not been received.

What does performance management at Amtrak mean?

We know you make achieving our goals possible. That's why we provide you with a comprehensive and competitive total rewards offering with performance measures and incentives that reward your contributions to our success.

Do I need to register to view opens jobs?

No, you can search our job openings as a visitor, but you'll need to create an account in order to apply.

Do I need to create an account before I apply?

Yes, you'll be prompted to create an account when you are ready to apply in our Career Center. Fill out the online form to continue with your application.

How will I know when new jobs are posted?

Create a Job Agent to receive email notifications of new jobs. Select criteria such as key words, location or job category, and we will alert you via email each time a position that meets your criteria becomes available.

Can I submit my resume without applying for a job?

Yes, if you have not found the right job for you immediately after setting up a profile in the Career Center, we recommend creating a Job Agent. This will ensure that you receive an email notification when new jobs are posted. You can create several agents depending on the criteria that you set up.

I applied for a job, what is the status of my application?

In addition to checking the status of management positions that you've applied for, logging into the Career Center will enable you to change your contact information or password in your profile and upload a new resume.

What can I expect after I apply for a job?

You'll receive notice that we have received your application. If you do not receive a confirmation email, your resume was not received. Our recruiters review every resume and will contact the best-qualified candidates directly.

What happens to my profile after it's been submitted?

Once submitted, your resume enters our candidate tracking system. This tool provides our recruiters with a centralized candidate database and serves as the first stop for our recruiters, who are trying to identify candidates for specific job openings.

After I submit my profile and/or application will I receive a response?

Yes. You will receive an email confirmation when you submit your candidate profile. In addition, each time you apply to a position an email is sent to acknowledge that your application has been received.

Will I hear from a recruiter?

You will receive an email confirmation for every job you apply for. If you do not receive an email, your application was not received. If you are selected for an interview, we will contact you via the e-mail address you have on file. Please keep your e-mail address up to date.

What do I do if I do not hear back from a recruiter?

If a recruiter does not contact you, please continue to visit our site to search for new available opportunities.

How can I meet an Amtrak recruiter?

You can meet Amtrak recruiters by attending one of our upcoming hiring events or by networking with them through our social networks. You can follow Amtrak Careers on social media at http://amtrak.careercloud.com.

How do I reset my password in the Career Center?

Click the "forgot password" link to reset your password and follow the directions for resetting your user id and/password.

I do not see positions in my city/state. How can I apply for a job?

Positions are posted on our website as they become available. If you do not see positions posted, we do not have any current openings. Applications are accepted for open positions only.

What is an "agreement" employee at Amtrak?

Amtrak agreement (Union) employees are those employees whose terms and conditions of employment are covered by collective bargaining agreements.

What is a "non-agreement" employee at Amtrak?

Amtrak non-agreement employees (Management) are employees whose terms and conditions of employment are not covered by collective bargaining agreements.

I received an invite from Amtrak to apply for a job. What should I do now?

In some instances, our recruiters will reach out to potential candidates to invite them to apply for an open position at Amtrak. If you receive this type of email you must respond by applying for the job noted in the invite. Please note you must have register and create your profile before you can apply.

How can I prepare for my interview?

The key to predicting how you will perform in a job is to collect and examine examples of how you performed in similar situations in the past. To evaluate your past performance, Amtrak uses a behavioral-based interviewing process. You'll be asked to provide specific and complete examples of your past experiences, projects, etc. Our interviews are targeted for the specific job for which you are applying.

Does Amtrak offer career advancement?

Yes, we want your work at Amtrak to be more than a job, we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family, and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

Is diversity important to Amtrak?

At Amtrak our goal is to draw on the strength of every individual by promoting a diverse workplace. We are America's Railroad and we recognize that our success depends on the diverse talent, skills and experience of our employees. Our employees, our programs and our suppliers reflect the nation we serve. Through our commitment to diversity and inclusive behavior we make our business stronger.

Does Amtrak accommodate candidates with disabilities?

Yes, Amtrak provides assistance for candidates with a disability. Amtrak is an Equal Employment Opportunity/Affirmative Action Employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you have difficulty using our online career page due to your disability and need accommodation, please complete the Americans with Disabilities Act (ADA) form found at the bottom of the home page of our Career Center at jobs.amtrak.com.

Can I upload my resume instead of completing the profile?

No, at this time you must complete the online application to be considered for employment at Amtrak.

Learn more about Registering and Creating Your Profile in our Career Center .

Can I give my resume to someone who works at Amtrak?

In order to be formally considered for employment at Amtrak, you must submit your resume online for open positions through the Career Center. If more information is required, an Amtrak representative will contact you. Our online resume submission process is the place where you can enter your resume information, and is designed to provide you a fair opportunity to be considered for potential opportunities at Amtrak.

Amtrak Reviews

131 Reviews
3.2
131 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Amtrak President & CEO Joseph H. Boardman
Joseph H. Boardman
67 Ratings
  1.  

    Station Services Ticket/Baggage Agent

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Amtrak

    Pros

    Decent living wage and relaxed employee atmosphere.
    Coworkers are always willing to help out and the station manager is great to work for.
    Good benefits, paid vacation based on years of service, personal days, and paid sick days!

    Cons

    Odd hours and 24/7 365 but well compensated for the holidays

    Recommends
    Positive Outlook
    No opinion of CEO

Amtrak Interviews

Updated Nov 23, 2014
Updated Nov 23, 2014

Interview Experience

Interview Experience

52%
27%
20%

Getting an Interview

Getting an Interview

64%
19%
7%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. 1 person found this helpful  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at Amtrak.

    Interview Details

    I applied online and was contacted about a month later to see if I was interested in attending a testing session. I showed up the next day and was surprised to see a group of candidates there as well. Total, there were over 50 people. Two days later, I received a call stating I had passed the personality test and would be contacted later to set up an interview. A week later, I had an interview date set. The next week, I was interviewed by two managers, both extremely nice and personable. Process took about an hour. It's been 2 weeks, I'm still patiently waiting on a call to let me know if I have been chosen for employment.

    Interview Questions
    • give me the name of a company who has terrible customer service and one who has great customer service   View Answer
    No Offer
    Positive Experience
    Average Interview

Amtrak Awards & Accolades

Something missing? Add an award
Top 50 Employers - Readers' Choice, Equal Opportunity Publications, 2012
Best Employers for Latinos to Work for, Latinos for Hire, 2008

Additional Info

Website www.amtrak.com
Headquarters Washington, DC
Size 5000+ Employees
Founded 1971
Type Other Organization
Industry Transportation & Logistics
Revenue $2 to $5 billion (USD) per year

Moving America where it wants to go.

Amtrak is a unique American success story because of our more than 20,000 diverse employees who drive the performance needed to make us America’s Railroad. For more than 42 years, Amtrak has launched careers, connected communities, accelerated commerce and created opportunities for our Nation.

Our employees serve more than 31 million... More

Mission: Our mission is to provide safe transportation in the most efficient way possible, while ensuring that our customers get a consistent, high-quality travel experience.

Work at Amtrak? Share Your Experiences

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