Armstrong Cable

  www.armstrongonewire.com
  www.armstrongonewire.com

Armstrong Cable Reviews

15 Reviews
2.8
15 Reviews
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Jay L Sedwick
10 Ratings
  1.  

    Great place to start, or even to begin a career!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Technical Support - Lead in Butler, PA
    Current Employee - Technical Support - Lead in Butler, PA

    I have been working at Armstrong Cable full-time (more than 8 years)

    Pros

    Benefits for Full Time CSR and TSR Agents and above:

    Highmark Health Insurance.

    Optional Vision and Dental Coverage.

    Optional Health Savings Plan.

    Optional life insurance through MetLife.

    Optional tuition assistance reimbursement program.

    Multiple discounts from local and national companies are offered to Armstrong employees.

    401k and Pension Plan with Mass Mutual (you can contribute to your 401k, Armstrong contributes to your pension fund in one yearly lump sum.

    Cable TV, Internet and Telephone services free of charge (if you are in the service area).

    Workplace Benefits:

    Union Free Workplace!

    Prospective employees are given criminal background checks and drug tests.

    Paid training.

    Free parking close to the building.

    Work in a clean and climate controlled office.

    You are given a clean workspace with ample room, storage and an ergonomic office chair.

    PCs with Windows 7, Mac OSX, Fax Machine, Copier, and Laser Printers are available for you to work with.

    On-site break room (vending machines, Free coffee, microwave, refrigerators, water coolers, ample seating and HD TV for entertainment.)

    Ongoing training and mentoring are available if needed.

    The online knowledge base and Lead Line team are there to help you to be successful on your calls.

    Opportunities to work overtime and holiday overtime.

    Opportunities for advancement to other teams after gaining experience. Possibilities of applying, interviewing and being promoted to: Lead Line Agent, Supervisor, NOC Technician, Quality Assurance Specialist, Sales, Commercial Sales, Telephone Provisioning, Corporate IT, and others!

    You have to be a big time failure and/or idiot to get fired from Armstrong. I'm talking multiple lates, just not showing up for work, going way over your time off limit, losing your temper with customers, and just generally refusing to take responsibility for your actions.

    If you're a good person with a work ethic and desire to learn, you'll do fine!

    Armstrong is great and I could see retiring from this company. I may not always live the job, but I'm proud of the company and the fair way that employees and customers are treated compared to other cable companies.

    Cons

    If you have problems with talking on the telephone, being patient, troubleshooting and do not have people skills, you will run into problems.

    Busy times can make for some long days, but it is a call center job that you applied for!

    The only real con that I can think of is that sometimes you may be drafted to work on a holiday.

    Oh, and sometimes co workers can by crybabies about doing their job, working overtime or being passed up for promotions. They can underperform but just do enough not to get fired. Annoying to work with, but not a deal breaker if you just work about yourself. :)

    Advice to ManagementAdvice

    Offer higher pay raises for lead agents and supervisors. There should be a tiered pay and cap system.

    (Example for hourly pay by position: Phone Agents cap at $20, Lead Agents cap at $25 and Supervisors Cap at $30)

    It's a joke that some people who still answer calls make more than Leads, Supervisors and QA agents.

    Recommends
    Approves of CEO

Armstrong Cable Interviews

Updated Jul 8, 2014
Updated Jul 8, 2014

Interview Experience

Interview Experience

50%
0%
50%

Getting an Interview

Getting an Interview

50%
50%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1. 1 person found this helpful  

    Help Desk Interview

    Anonymous Employee in Butler, PA
    Anonymous Employee in Butler, PA
    Application Details

    I applied through a recruiter. The process took 2 daysinterviewed at Armstrong Cable in July 2014.

    Interview Details

    Contacted by a recruiter through Kforce and had a phone interview with someone from Armstrong Cable. The woman I spoke with was very pleasant. She asked basic soft skill questions and reviewed the job details with me.

    No Offer
    Positive Experience
    Average Interview

Armstrong Cable Awards & Accolades

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Additional Info

Unlock Profile
Website www.armstrongonewire.com
Headquarters Butler, PA
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Telecommunications
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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