- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Armstrong Cable full-time (more than 8 years)Pros
Benefits for Full Time CSR and TSR Agents and above:
Highmark Health Insurance.
Optional Vision and Dental Coverage.
Optional Health Savings Plan.
Optional life insurance through MetLife.
Optional tuition assistance reimbursement program.
Multiple discounts from local and national companies are offered to Armstrong employees.
401k and Pension Plan with Mass Mutual (you can contribute to your 401k, Armstrong contributes to your pension fund in one yearly lump sum.
Cable TV, Internet and Telephone services free of charge (if you are in the service area).
Union Free Workplace!
Prospective employees are given criminal background checks and drug tests.
Free parking close to the building.
Work in a clean and climate controlled office.
You are given a clean workspace with ample room, storage and an ergonomic office chair.
PCs with Windows 7, Mac OSX, Fax Machine, Copier, and Laser Printers are available for you to work with.
On-site break room (vending machines, Free coffee, microwave, refrigerators, water coolers, ample seating and HD TV for entertainment.)
Ongoing training and mentoring are available if needed.
The online knowledge base and Lead Line team are there to help you to be successful on your calls.
Opportunities to work overtime and holiday overtime.
Opportunities for advancement to other teams after gaining experience. Possibilities of applying, interviewing and being promoted to: Lead Line Agent, Supervisor, NOC Technician, Quality Assurance Specialist, Sales, Commercial Sales, Telephone Provisioning, Corporate IT, and others!
You have to be a big time failure and/or idiot to get fired from Armstrong. I'm talking multiple lates, just not showing up for work, going way over your time off limit, losing your temper with customers, and just generally refusing to take responsibility for your actions.
If you're a good person with a work ethic and desire to learn, you'll do fine!
Armstrong is great and I could see retiring from this company. I may not always live the job, but I'm proud of the company and the fair way that employees and customers are treated compared to other cable companies.Cons
If you have problems with talking on the telephone, being patient, troubleshooting and do not have people skills, you will run into problems.
Busy times can make for some long days, but it is a call center job that you applied for!
The only real con that I can think of is that sometimes you may be drafted to work on a holiday.
Oh, and sometimes co workers can by crybabies about doing their job, working overtime or being passed up for promotions. They can underperform but just do enough not to get fired. Annoying to work with, but not a deal breaker if you just work about yourself. :)Advice to ManagementAdvice
Offer higher pay raises for lead agents and supervisors. There should be a tiered pay and cap system.
(Example for hourly pay by position: Phone Agents cap at $20, Lead Agents cap at $25 and Supervisors Cap at $30)
It's a joke that some people who still answer calls make more than Leads, Supervisors and QA agents.RecommendsApproves of CEO
Getting an Interview
Getting an Interview
1 person found this helpfulApplication Details
I applied through a recruiter. The process took 2 days – interviewed at Armstrong Cable in July 2014.Interview Details
Contacted by a recruiter through Kforce and had a phone interview with someone from Armstrong Cable. The woman I spoke with was very pleasant. She asked basic soft skill questions and reviewed the job details with me.No OfferPositive ExperienceAverage Interview
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