Army and Air Force Exchange
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Army and Air Force Exchange Reviews

239 Reviews
239 Reviews
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Army and Air Force Exchange CEO & Director Thomas C. Shull
Thomas C. Shull
81 Ratings


    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Food Service Worker in Macdill AFB, FL
    Former Employee - Food Service Worker in Macdill AFB, FL

    I worked at Army and Air Force Exchange part-time (less than a year)


    The best consumers I have been of service to. Opportunities and training are abundant. They have what are called Concepts, so if you work at Burger King and want to work at Starbucks, they will cross-train you. Management pretty much rocks, except for those that don't, but hey, ... retail.


    Difficulties with Human Resources. Past the hiring process, the HR agents know very little and care even less. Pay is minimum as an intermittent employee. Though training is available, HR didn't seem to want to work with me on it.

    Advice to ManagementAdvice

    Take a hard look at the people in Human Resources, some of them are just phoning it in, others are just down right dirty.

    Positive Outlook

Army and Air Force Exchange Interviews

Updated Feb 17, 2015
Updated Feb 17, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Barista - Starbucks Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online – interviewed at Army and Air Force Exchange.

    Interview Details

    I received a phone call after applying online for the position. The phone call was fairly brief, and I was invited for an interview at the HR department on base. The interviewer asked basic questions on how I would function in various customer/co-worker situations.

    Interview Questions
    • If you have an angry customer, how do you deal with this person?   Answer Question
    Accepted Offer
    Positive Experience
    Average Interview

Army and Air Force Exchange Awards & Accolades

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America's Top Organizations for Multicultural Business Opportunities -- Top 25 Government Agencies,, 2012
Honorable Mention Best Companies for Latinas (Honorable Mention), LATINA Style, 2008
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Additional Info

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Headquarters Dallas, TX
Size 5000+ Employees
Founded 1895
Type Government
Industry Retail
Revenue $5 to $10 billion (USD) per year
Competitors Target, Kmart, Walmart

The Exchange, also known as the Army & Air Force Exchange Service, is a Department of Defense organization that provides tax-free shopping and services to an exclusive customer base of more than 12 million military members and their families. The Exchange is the 47th top retailer in the U.S. with more than 40,000 employees worldwide. We operate 3,700 facilities on military... More

Mission: Our vision is to be our customer's first choice.

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