- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Ascend OneApproves of CEOApproves of CEO
great benefits and training; the ability to help people
Raises were infrequent; Company changed focus from debt management to healthcare
Advice to Management
More opportunities for leadership
Getting an Interview
Getting an Interview
- Accepted OfferNegative ExperienceAverage InterviewAccepted OfferNegative ExperienceAverage Interview
I applied online. The process took 6+ months – interviewed at Ascend One.
I had several interviews for different position before actually being hired at the company. All interviews were telephone interviews only. I never got any follow up to the interviews, or had my calls returned. The exception was when I was notified I was offered the position. One of the interviews I had, I was never contacted and after calling them several times, they let me know that the person had some sort of mix up.
After being hired, I was informed that I would have 4 weeks of onsite training, after I would be working at home. 2 days we spent half the day on the phones. All of us informed them we were not ready to be on the phone & had NO clue what we were doing. They sent us home to start "on the job training" after 2 weeks. While we were taking calls, we could ask questions (via IM) to any manager in our department or a mentor, but no one was really available to assist us because the managers were in meeting & the mentors were always on other calls.
The job description said they paid between $16-23/hour. Based on my 15 YEARS of experience, I was confident I would be on the higher end. When offered the position, they said the position actually paid $15 and some change. They explained some LENGTHY process on how they determine pay rate based on each year of experience, so they couldn't actually negotiate she said. They said that the online pay rate was an error (but it was on every job posting for that position for over 6 months). I accepted the job because they would not negotiate, it was a work at home job (I did not have reliable transportation), and I hadn't been working for a while so I needed something.
Once hired, they gave me a set schedule that I was required to work for at least 6 months. I was told after that, I could stay on the schedule or change if I wanted and that neither would be any issue. She said they are about work/life balance and would work with me. While in training I was informed that every 3 months they have mandatory shift bids based on seniority. They were actually between 4-7 months. The shift bids were fine AT FIRST- there were MANY options (same schedule each day, different schedule through the week, split shifts, day, evening, and mid shifts). When the company decided they needed to cut cost due to financial problems the hours changes & the shifts to choose from were pretty much ALL undesirable. They were never willing to work with you either. If you got a shift you couldn't work, you had to figure it out or get a new job.
When hired I was told that it was not typical customer service (call center type). They said you manage accounts and help customers (being a coach). You need to take the time to ensure the customer gets the help they need. Nothing could be further from the truth. It was EXACTLY like a typical call center, if you don't meet 1 of the 8 quotas (by even .5%), you will be at risk & threatened to lose your job. The main priority will ALWAYS be the bottom line (numbers). Its more like an assembly line of calls, the length of the call (and your call time) is what they treat as MOST important.
Week 3 of employment, they had a company wide layoff which concerned me considering how much they had been recently hiring. They laid several people off in our department, none of which were new hires. We had MAJOR layoffs about every year I was there. But continued to hire more workers at the same time.
- Nothing unexpected Answer Question
No Negotiation. The pay was less then the job description despite 15 years of experience, they said they would not negotiate AT ALL.
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