Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.
Wherever you're looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.
Would you like to be part of an inspired community in a fast-paced, global, high-tech environment? Join us as we lead the Relationship Revolution in enabling customers to engage with their customers. We have opportunities around the world for energetic new team members who are passionate about improving the customer experience through innovative contact center, back office, and workforce optimization solutions. If you feel that your talents, passions, and experience are a good match, we encourage you to apply via this link: https://careers-aspect.icims.com/jobs/intro
Aspect Sales Careers: We are looking for driven, business-minded professionals like you to grow our industry-leading position in enterprise software solutions.
Aspect Professional Services Careers: Help us deliver profitable, high-quality consulting and delivery services that enable our customers to successfully implement and leverage our applications and digital solutions.
Aspect Customer Care Careers: Be challenged. We practice Customer Obsession by using cross-functional collaboration to solve highly technical problems efficiently and proactively.
Aspect Engineering (R&D) Careers: Work on a wide variety of technologies ranging from automatic response systems to intelligent multichannel contract routing systems. We design highly integrated enterprise software solutions delivered on premise, hosted, or in the cloud.
Stew Bloom, Chief Executive Officer
Stew’s dedication to reinventing the customer experience via the convergence of information and technology drives Aspect's corporate purpose of building customer-company relationships.
Stephen Beaver, Senior Vice President and General Legal Counsel
Stephen drives the acceleration and transformation of Aspect's business processes, resources, and centers of concentration. He also serves as Secretary on the Aspect Board of Directors.
Gwen Braygreen, Senior Vice President of Aspect Technical Services
Gwen is responsible for creating and nurturing Aspect's customer-focused support culture that is empowering Aspect support personnel to quickly resolve technical issues and proactively communicate with customers. Gwen also manages Aspect's global Customer Experience program to ensure the voice of the customer feedback is captured and optimally integrated across all functions.
Manish Chandak, Vice President of Professional Services
Manish leads a dedicated team of experts helping Aspect clients drive business innovation and greater efficiency through unified communications, mobile, analytics and collaboration technologies.
Kenneth Ewell, Senior Vice President, Worldwide Professional Services
Ken is responsible for Aspect’s Professional Services’ processes, people and knowledge across the organization as well as leading the launch of Aspect’s new and enhanced service delivery framework designed to create greater client empowerment and to deliver remarkable and memorable end customer experiences.
Jim Freeze, Senior Vice President and Chief Marketing Officer
Jim plays a crucial role in executing on Aspect's corporate vision and strategy with oversight for the company's messaging platform and brand elevation. In addition, he directs the development and delivery of product and solution marketing strategies to foster revolutionary customer-company relationships.
Jim Haskin, Senior Vice President and Chief Information Officer
Jim plays a crucial leadership role optimizing Aspect’s traditional technology assets with the company’s cloud initiatives. His team’s mission is to drive business value by delivering solutions, capabilities, support and operational excellence that deliver business results. Jim is responsible for internal IT as well as our managed services functions.
David Herzog, Senior Vice President and General Manager of Voxeo
David leads the Voxeo team and their technology assets to drive and grow Aspect’s cloud services offering and lay the groundwork for future innovative cloud solutions.
Robert Krakauer, Executive Vice President and Chief Financial Officer
Bob provides strategic financial direction for the company to meet the needs of customers, investors and future prospects.
Guido DeKoning, Senior Vice President, Human Capital
Guido plays a pivotal role in creating a culture that taps into employees’ individual talents and passions by aligning them with the values and purpose of the organization in order to deliver world-class integrated customer relationship solutions.
Chris Koziol, President and General Manager of Aspect’s Interaction Management Division
Chris is focused on making Aspect’s customers’ experiences exceptional by exceeding customer requirements and satisfaction. Chris drives the alignment of Aspect's operational processes in order to increase efficiency while ensuring quality in all critical areas of Aspect's core business including the direction of our interaction management business unit. Chris also has day-to-day management responsibility for Aspect’s global sales and channel organization.
Spence Mallder, General Manager of the Workforce Optimization Division and Chief Technology Officer
Spence is focused on identifying process efficiency improvement opportunities in the enterprise to meet the market demand for a single solution to optimize and orchestrate the different resources and tasks that impact the customer experience in both the front and back office.
Michael Regan, Senior Vice President, Research and Development
Michael has responsibility for global research and development activities for the company. He has over 25 years of experience in both established and early stage technology companies. Most of his career has been spent delivering highly complex communications products to both large enterprises and public service providers.
Aspect Software Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Aspect SoftwarePros
Decent benefits, fair pay, several beneficial programsCons
Very siloed, difficult to learn other parts of the businessAdvice to ManagementAdvice
Break down walls detween divisions i.e WFM, APS,should have the same common structure with core CC product.RecommendsNegative OutlookDisapproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 3 days – interviewed at Aspect Software.Interview Details
Three interviews. One by phone with a recruiter that will review your qualifications and work history. If you pass that one, you do a phone interview with a manager. If you pass that, you get interviewed by two managers for 2 hours. The interview goes along smoothly. It's not that bad if you really have your technical and costumer srrvice skills down pat. If you pass it, you will get an offer.Interview Questions
Accepted OfferPositive ExperienceAverage Interview
- An exercise to test your reasoning skills. Very interesting. Answer Question
Aspect makes it easy for you to engage with your customers. We help companies deliver remarkable customer experiences across every conversation and every channel – voice, email, text, social, web — through a single, elegant software platform. Whether delivered on premise, hosted, or in the cloud, this platform brings all the conversations together in one place, ensuring a...
Mission: Aspect makes it easy for you to engage with your customers.