Aspect Software – Why Work For Us?

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Overview

Aspect helps enterprise contact centers deliver remarkable customer experiences across every conversation and every channel – through a single, elegant software platform. As the global leader in customer engagement solutions, our unified interaction management, workforce optimization and back-office solutions seamlessly orchestrate people, processes and touch points for today's top brands in aviation, financial services, healthcare, manufacturing, telecommunications and retail.

Wherever you're looking to remove communication and workflow barriers or automate more productive business processes, Aspect solutions allow you to build on your existing customer contact, workforce optimization and enterprise technology investments so you can put the contact center squarely at the center of the customer experience.


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Would you like to be part of an inspired community in a fast-paced, global, high-tech environment?  Join us as we lead the Relationship Revolution in enabling customers to engage with their customers.  We have opportunities around the world for energetic new team members who are passionate about improving the customer experience through innovative contact center, back office, and workforce optimization solutions.  If you feel that your talents, passions, and experience are a good match, we encourage you to apply via this link:  https://careers-aspect.icims.com/jobs/intro

 

Aspect Sales Careers:  We are looking for driven, business-minded professionals like you to grow our industry-leading position in enterprise software solutions.

 


Aspect Professional Services Careers:  Help us deliver profitable, high-quality consulting and delivery services that enable our customers to successfully implement and leverage our applications and digital solutions.

 

Aspect Customer Care Careers:  Be challenged. We practice Customer Obsession by using cross-functional collaboration to solve highly technical problems efficiently and proactively.

 


Aspect Engineering (R&D) Careers:  Work on a wide variety of technologies ranging from automatic response systems to intelligent multichannel contract routing systems. We design highly integrated enterprise software solutions delivered on premise, hosted, or in the cloud.


 

Aspect Business Careers:  We provide fast-evolving global business operations such as Marketing, IT, Finance, Administration, Legal and Human Resources. 

 

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undefinedStew Bloom, Chief Executive Officer

Stew’s dedication to reinventing the customer experience via the convergence of information and technology drives Aspect's corporate purpose of building customer-company relationships.

undefinedStephen Beaver, Senior Vice President and General Legal Counsel

Stephen drives the acceleration and transformation of Aspect's business processes, resources, and centers of concentration.  He also serves as Secretary on the Aspect Board of Directors.

undefinedGwen Braygreen, Senior Vice President, Aspect Customer Care

Gwen is responsible for creating and nurturing Aspect's customer-focused support culture that is empowering Aspect support personnel to quickly resolve technical issues and proactively communicate with customers. Gwen also manages Aspect's global Customer Experience program to ensure the voice of the customer feedback is captured and optimally integrated across all functions.

undefinedKenneth Ewell, Senior Vice President, Worldwide Professional Services

Ken is responsible for Aspect’s Professional Services’ processes, people and knowledge across the organization as well as leading the launch of Aspect’s new and enhanced service delivery framework designed to create greater client empowerment and to deliver remarkable and memorable end customer experiences.

undefinedJim Freeze, Senior Vice President and Chief Marketing Officer

Jim plays a crucial role in executing on Aspect's corporate vision and strategy with oversight for the company's messaging platform and brand elevation. In addition, he directs the development and delivery of product and solution marketing strategies to foster revolutionary customer-company relationships.

undefinedJim Haskin, Senior Vice President and Chief Information Officer

Jim plays a crucial leadership role optimizing Aspect’s traditional technology assets with the company’s cloud initiatives. His team’s mission is to drive business value by delivering solutions, capabilities, support and operational excellence that deliver business results. Jim is responsible for internal IT as well as our managed services functions.

undefinedDavid Herzog, Senior Vice President and General Manager of Cloud Operations

David leads the Voxeo team and their technology assets to drive and grow Aspect’s cloud services offering and lay the groundwork for future innovative cloud solutions.

undefinedRobert Krakauer, Executive Vice President and Chief Financial Officer

Bob provides strategic financial direction for the company to meet the needs of customers, investors and future prospects.

undefinedGuido DeKoning, Senior Vice President, Human Capital

Guido plays a pivotal role in creating a culture that taps into employees’ individual talents and passions by aligning them with the values and purpose of the organization in order to deliver world-class integrated customer relationship solutions.

undefinedChris Koziol, President and General Manager, Interaction Management

Chris is focused on making Aspect’s customers’ experiences exceptional by exceeding customer requirements and satisfaction. Chris drives the alignment of Aspect's operational processes in order to increase efficiency while ensuring quality in all critical areas of Aspect's core business including the direction of our interaction management business unit. Chris also has day-to-day management responsibility for Aspect’s global sales and channel organization.

undefinedSpence Mallder, Senior Vice President, Chief Technology Officer

Spence is focused on identifying process efficiency improvement opportunities in the enterprise to meet the market demand for a single solution to optimize and orchestrate the different resources and tasks that impact the customer experience in both the front and back office.

undefinedMichael Regan, Senior Vice President, Research and Development

Michael has responsibility for global research and development activities for the company.  He has over 25 years of experience in both established and early stage technology companies.  Most of his career has been spent delivering highly complex communications products to both large enterprises and public service providers.

 

Aspect Software Reviews

3.6
Rating Trends
Recommend to a friend
Approve of CEO
Aspect Software CEO Stewart Bloom
Stewart Bloom
127 Ratings
  • Professional Services Consultant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bronx, NY
    Current Employee - Anonymous Employee in Bronx, NY

    I have been working at Aspect Software

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employs some of the industry's best talent and abundance of opportunity to find a mentor. Really good culture and working environment. Leading edge technology.

    Cons

    Able to quickly reach ceiling in some positions. Departments are not always align with the same marching orders or message.

    Advice to Management

    Continue to drive continuity among the internal groups and departments. Provide a means to train the technical groups to demonstrate how customers utilize product features.


Aspect Software Interviews

Interview Experience

Interview Experience

58%
29%
12%

Getting an Interview

Getting an Interview

31%
27%
27%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Desktop Systems Specialist Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2+ weeksinterviewed at Aspect Software.

    Interview

    Multiple phone screenings and a mandatory Skype interview, before more interviews. The feedback was generally given by the recruiter, but I initiated all communication with her. Overall it was a little on the slow side, which I chalked up to some busy calendars and my availability to interview and work.

    Interview Questions

    • How do you handle pressure? Various technical questions centered around Windows and Office. Experience and familiarity with ticketing systems, Audio/Visual equipment, teleconference.   Answer Question

Aspect Software Awards & Accolades

Something missing? Add an award
CIO Choice (Contact Center Solution), Centre Of Recognition & Excellence, 2014
Training Top 125, Training, 2009
Performance Verified certification, Miercom for Contact Center Architecture, 2011
#1 in Global Outbound Dialer Market, Frost and Sullivan, 2013
#1 in Global Market Share for Workforce Management Systems, Pelorus, 2013
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Additional Info

Website www.aspect.com
Headquarters Chelmsford, MA
Size 1000 to 5000 Employees
Founded 1972
Type Company - Private
Industry Information Technology
Revenue $100 to $500 million (USD) per year
Competitors Avaya, Genesys, NICE Systems

Aspect makes it easy for you to engage with your customers. We help companies deliver remarkable customer experiences across every conversation and every channel – voice, email, text, social, web — through a single, elegant software platform. Whether delivered on premise, hosted, or in the cloud, this platform brings all the conversations together in one place, ensuring a... More

Mission: Aspect makes it easy for you to engage with your customers.

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