Avid Identification Systems Reviews

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  • Working harder or going the extra mile doesn't get you anything.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Norco, CA
    Current Employee - Anonymous Employee in Norco, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at Avid Identification Systems full-time (More than a year)

    Pros

    The idea behind the company and product is really admirable. It's really easy to ask for time off once you've started but don't say you have a day you need off during the interview, just ask for it later. You get to be really good friends with co-workers and some supervisors. Paid training. Lots of company BBQs in-house.

    Cons

    Behind on the times! Some of our equipment can't be used unless you're running Windows 95. A lot of our machines (scanners, copy machines, PCs, etc.) is second hand and constantly breaks down but they won't pay for a new one. Phones are brand new but are constantly down. Training seems like its great while you're in it, but once you start the real work, you're not prepared for anything. If you go the extra mile for customers or even just to make sure things are done right, you'll get told that you're wasting time. Starting out, you get minimum wage. This is the first year they've done employee reviews since I've been there and there was a couple-dimes raise but it doesn't seem like there is going to be another one (I think it was only because minimum wage went up). I've been told not to ask the manager anything, just my immediate supervisors. There is no sick time or vacation time. Because everything is so poorly run, you get to hear about it from the customers who unfortunately get to feel the effects of it. Supervisors will generally give you solutions that are easy rather than what is right for the customer. No room for advancement. Extremely high turnover rate.

    Advice to Management

    The wages provided are incredibly low compared to most call centers, that's probably why you can't hold on to employees for very long. Instead of doing things the easy way to work on the next problem quickly, you'd have more satisfied customers if you were honest and went the extra mile for them. Spend the extra money to have equipment you know is going to work and you're employees wouldn't be wasting time doing things the slow way or having to wait for it to be fixed.


Avid Identification Systems Interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

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Interview Difficulty

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Average

Interview Difficulty

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Average

Easy
  1.  

    Customer Service Representative and Recovery Specialist Interview

    Anonymous Interview Candidate in Norco, CA
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied through an employee referral. I interviewed at Avid Identification Systems (Norco, CA) in March 2013.

    Interview

    You get the application online but have to turn it in, in person. There is one phone interview by your immediate supervisor if you get the position. There is one in-person interview with a supervisor and manager where they ask you to do a typing test. You also have to undergo a drug and background test.

    Interview Questions

    • The question in and of itself wasn't difficult but it may be relevant to someone other than myself: It doesn't seem like you stay in one place very long, why is that?   1 Answer

Avid Identification Systems Awards & Accolades

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Additional Info

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Website www.avidid.com
Headquarters Norco, CA
Size 50 to 149 Employees
Founded 1986
Type Company - Private
Industry Unknown
Revenue $10 to $25 million (USD) per year
Competitors Unknown

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