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BCAA – Why Work For Us?


The British Columbia Automobile Association (BCAA) is a mission-driven services organization committed to delivering peace of mind to our Members and customers across B.C. and the Yukon.

With over 820,000 Members, BCAA serves 1 in 4 B.C. households. The Association received the 2012, 2013, and 2014 J.D. Power and Associates awards for “Highest Customer Satisfaction among Home Insurance Providers in Western Canada,” and is famous for providing roadside assistance and an array of home, auto and travel insurance products and services. BCAA Members can also benefit from CAA Dollar rewards, savings on BCAA insurance products and exclusive offers at Show Your Card & Save locations throughout the province and internationally.

Member benefits include:

  • Discounts of up to 15% on BCAA Home Insurance, 10% on BCAA Advantage Auto and 10% on BCAA Travel Insurance.
  • Member discounts of 10% to 30% at BCAA partners
  • Peace of mind from the best Roadside Assistance available in B.C.

BCAA advocates in the interests of its Members in the areas of road and passenger safety through its Road Safety Foundation.  BCAA also makes efforts to educate its Members and other British Columbians on emerging automotive technologies such as hybrid and electric vehicles.

BCAA has a proud history of serving British Columbians for over 100 years. It currently has 27 service locations, 1 Auto Service Centre, and approximately 1,000 employees and generates over $400 million in annual sales. 

BCAA is affiliated with the Canadian Automobile Association (CAA) and the American Automobile Association (AAA), which provide reciprocal services and savings to BCAA Members travelling outside of B.C. and the Yukon.

Our Mission:

Our Mission is to ignite unparalleled loyalty from our Members.  

At BCAA, we are a mission-driven Member services organization. We strive to maximize Member value rather than simply create financial value. We also add value to our team members, our communities and our planet.

Our Vision:

Our Vision is to be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

We will bring peace-of-mind to our Members so they can enjoy life more. Our amazing service will create uniquely memorable experiences and ignite unparalleled loyalty.

We aspire to be one of the best places to work for those who value integrity, teamwork and sustainability. Each of us will grow personally and professionally by doing engaging work with inspiring people.

Our History

  • 1906: The Victoria Automobile Club is founded when a group of motoring enthusiasts gather to enjoy their hobby and help each other when their vehicles break down.
  • 1931: First printing of BCAA’s inaugural, comprehensive B.C. guidebook with detailed maps.
  • 1936: First Emergency Roadside Service that included free towing.
  • 1940: An affiliation of 31 club branches across B.C. officially amalgamates under the name ‘BCAA’ and BCAA’s head office opens in Vancouver.
  • 1946: BCAA’s first personal accident insurance policies go on sale to Members.
  • 1953: BCAA extends emergency roadside service to 24 hours a day, seven days a week. In this same year, BCAA affiliates with the brand new Canadian Automobile Association (CAA).
  • 1954: BCAA launches an automobile insurance plan and becomes the largest auto insurance underwriter in B.C. until ICBC is established in 1974.
  • 1959: On August 18, BCAA’s first sales centre opens in Nelson and four more locations (New Westminster, Penticton, Prince George and Victoria) open by the end of the year.
  • 1962: BCAA launches the first club-owned emergency roadside service fleet in North America with 10 drivers.
  • 1963: BCAA Membership reaches 100,000.
  • 1972: BCAA Membership reaches 200,000.
  • 1973: BCAA’s first home insurance policy is sold to a Member in Vancouver. This same year, BCAA’s mobile vehicle inspection service (VIS) hits the road in the Metro Vancouver area.
  • 1975: BCAA introduces the Approved Auto Repair Service (AARS) network of garages. AARS soon becomes the prototype for this type of service across North America.
  • 1988: BCAA’s emergency roadside service fleet installs the first digital dispatch system in North America.
  • 1989: BCAA becomes the fastest growing auto club in North America and the first CAA organization to reach 500,000 Members.
  • 1992: In July of this year, BCAA relocates its head office from Vancouver to the current location on Canada Way in Burnaby.
  • 1997: BCAA’s mobile Battery Express service begins operations.
  • 2000: BCAA’s Traffic Safety Foundation (now called the BCAA Road Safety Foundation) is established.
  • 2006: In the spring of this year, BCAA sells its 100,000th home insurance policy.
  • 2009: BCAA becomes the first CAA/AAA club in North America to offer roadside assistance services for cyclists.

BCAA invites you to discover our world. We offer numerous opportunities for learning, advancement, recognition and work/life balance. We value your contributions and we're eager to help you build on them!

Together we share passion and pride, inspired by the tremendous impact our dynamic and diverse efforts have in shaping the future. Can you imagine over a thousand performers in pursuit of one vision, a vision of growth and endless opportunities? We can!

What is it like to work at BCAA? Our employees give their take!

undefined BCAA has been named one of Canada's 50 Best Employers five of the last seven years.

BCAA Training, Benefits & Growth Opportunities

If you have a business-related diploma or a university degree, BCAA’s comprehensive training will accelerate your journey to career satisfaction.

We invest in your skills with:

  • Education assistance
  • In-house accredited programs
  • Mentorship program
  • Leadership development

At BCAA, we strive for work/life balance with job sharing, flexible hours and part-time work (may vary by position and location). Also, BCAA’s "Flexfits" plan is a well-rounded package that lets you tailor benefits to your needs.

  • Free membership and travel discounts
  • Three weeks’ vacation to start
  • Health and dental coverage
  • Retirement and pension plans
  • Incentive and Recognition programs
  • Wellness programs and lifestyle seminars ...and much more!

BCAA’s strong employee development programs enable us to provide many exciting career growth opportunities. Our goal is to help you reach yours!

As you advance at BCAA, you’ll also have access to an extensive array of Management and Corporate training programs to ensure your success.

Are you ready to hit the ground running with an organization that’s going places? If so, check out our exciting job opportunities and see how you can not only run the race, but lead the pack, too.

BCAA is one of Canada's 50 Best Employers

Discover a world of opportunities in Insurance, Auto Repair and Roadside Assistance with one of Canada’s 50 Best Employers.




Our team members are excited to come to work every day to make our Members happy and to give back.

We are a mission-driven Member service organization with a legacy of keeping British Columbians safe on our roads. A foundation built on integrity, sustainability & teamwork.

We are the #1 most trusted company in B.C. by our Members, and we strive to be absolutely famous for doing the right thing. We bring our Members peace of mind and provide amazing service. We care about our Members, each other and the community.

We are proud to be part of something with a rich past and an evolving future. You too could be part of something really special. Discover our world of opportunities for learning, leadership, and recognition with one of Canada’s 50 Best Employers for 2015.

Be inspired to be part of a great place to work, powered by caring, engaged professionals leading change and shaping the future. We value your contributions and we're eager to help you build your career with us. Come and share our passion!

Learn more about Canada's 50 Best Employers Award...

BCAA Reviews

37 Reviews
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Paul Healey
4 Ratings
  • 1 person found this helpful

    Good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Senior Technical Support in Burnaby, BC (Canada)
    Former Intern - Senior Technical Support in Burnaby, BC (Canada)

    I worked at BCAA as an intern (less than a year)


    Very friendly place to work at.
    Easy going
    flexible work schedule


    Salary are at lowend
    all positions are taken
    no room for promotion

    Positive Outlook
    Approves of CEO

BCAA Interviews

Updated Oct 10, 2014
Updated Oct 10, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Executive Assistant Interview

    Anonymous Employee in Burnaby, BC (Canada)
    Anonymous Employee in Burnaby, BC (Canada)
    Application Details

    I applied online – interviewed at BCAA.

    Interview Details

    The interview process took a bit of time, but the Hiring Team kept me in the loop the whole time. Very professional group of people. They were very easy going.

    Interview Questions
    No Offer
    Negative Experience
    Difficult Interview

BCAA Awards & Accolades

Something missing? Add an award
Greatest Impact Award (Large Employers), United Way, 2013
Highest in Customer Satisfaction Amongst Home Insurance Providers in Western Canada, J.D. Power & Associates, 2014
BC's Most Loved Brands (#9), Ipsos Reid and BC Business Magazine, 2014
Top 50 Best Employers in Canada, AON Hewitt, 2012
Highest in Customer Satisfaction Amongst Home Insurance Providers in Western Canada, J.D. Power & Associates, 2013
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Additional Info

Website www.bcaa.com
Headquarters Burnaby, Canada
Size 1000 to 5000 Employees
Founded 1906
Type Nonprofit Organization
Industry Insurance
Revenue $100 to $500 million (USD) per year

Founded in 1906 and in its 108th year, BCAA is a not-for-profit with over $460 million in annual sales, 28 locations and growing, and over 1,000 awesome team members. BCAA is one of the most trusted organizations in British Columbia, serving one in four B.C. households. With over 820,000 Members, BCAA provides an array of home, auto and travel insurance services, and is... More

Mission: Vision - To be the most trusted organization in British Columbia, absolutely famous for doing the right thing.

Values - Integrity. Teamwork. Sustainability.

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