At Bank of America, we’re creating real, meaningful relationships with individuals, businesses and communities to help them focus on what matters most. Every day, we connect with 57 million customers, using our skills and expertise to help make their lives better.
We are committed to attracting and retaining top talent around the world to ensure we continue to deliver together for our customers, clients and communities. Along with taking care of our customers, we want to be a great place for people to work, and we strive to create an environment where all employees have the opportunity to achieve their goals.
We Deliver for Customers, Clients, Communities and Shareholders
We are Bank of America – helping to make financial lives better, through the power of every connection.
To make financial lives better, we must:
We believe in the importance of treating each customer, client and teammate as an individual and treating every moment as one that matters. We strive to go the distance to deliver, with discipline and passion. We believe in connecting with people person-to-person, with empathy and understanding. We believe everything we do for customers, clients, teammates and the communities we serve is built on a solid business foundation that delivers for shareholders.
We believe that integrity and the disciplined management of risk form the foundation of our business. We are aware that our decisions and actions affect people’s lives every day. We believe in making decisions that are clear, fair, and grounded in the principles of shared success, responsible citizenship, and community building.
Realize the Power of Our People
We strive to help our employees reach their full potential. We believe that diverse backgrounds and experiences make us stronger. We respect every individual and value our differences - in thought, style, culture, ethnicity and experience.
Trust the Team
We believe that the best outcomes are achieved when people work together across the entire company. We believe great teams are built on mutual trust, shared ownership and accountability. We act as one company and believe when we work together, we best meet the full needs of our customers and clients.
At Bank of America, we realize the power of our people and value our differences — in thought, style, sexual orientation, gender identity, culture, ethnicity and experience — recognizing that our diversity makes us a stronger company. Diversity and inclusion are central to our company's values, and we are proud to be widely recognized for our progressive workplace practices and initiatives that promote inclusion.
Life is better when we are connected to our employees
Every day, we are focused on delivering on the promise of being a great place for people to work. We actively promote an inclusive environment where all employees have the opportunity to achieve personal success and contribute to the growth of our business.
At Bank of America, we’re committed to attracting, recruiting and retaining top diverse talent from across the globe. We are focused every day on delivering on the promise of being a great place for people to work by creating an environment where all employees feel they have the opportunity to achieve their goals. We value our differences—in thought, style, culture, ethnicity and experience—understanding that diversity and inclusion are good for business and make our company stronger. Bank of America is proud to be a leader in supporting diversity and has been widely recognized for our progressive workplace practices and initiatives that promote inclusion.
We partner with a variety of organizations to find the best talent for our company and support and participate in recruiting events coordinated by many of our external partners.
Our campus recruiting team visits colleges and universities across the globe to secure talent for our internship and associate programs. Our military and veteran recruiting team partners with a variety of organizations and attends job fairs to find talented military service members, military spouses and veterans to join our company. Additionally, our Diversity Executive Recruiting team actively identifies prospective executives and connects talent to leaders within Bank of America.
Here, you'll work for a company recognized for creating industry-leading technology, products and services. Our leaders serve on numerous local and national boards and regularly receive top industry honors, including recognition in US Banker, Forbes, Working Mother and Diversity Inc. and others. You'll have opportunities to achieve your goals.
We strive to develop a workforce that reflects the communities where we live and work. Encouraging a diverse, inclusive workplace gives us the business advantage of understanding and meeting the needs of diverse customers, clients and communities. Globally, approximately 56 percent of our workforce is female.
Life is better when we are connected as a company
At Bank of America, diversity is core to who we are and how we operate — it’s part of our DNA. Our Employee Networks are perfect examples of how we grow stronger through our commitment to diversity and inclusion.
Bank of America’s Employee Networks are bank-supported groups made up of employees who share a common dimension of diversity, along with others who support them. Our Employee Networks form around race, ethnicity, gender, sexual orientation, disability, age, parental status and veteran status. In 2012, through Employee Networks around the world, more than 60,000 employees connected and participated in networking opportunities, mentoring programs, information forums and various volunteer events. Many members also served in leadership roles and led initiatives for recruiting, client development and community partnerships.
Employee Network Chapters
Asian Leadership Network
Black Professional Group
Disability Employee Group
Hispanic/Latino Organization for Leadership and Advancement
Inter-Generational Employee Network
Leadership, Education, Advocacy and Development for Women
Lesbian, Gay, Bisexual and Transgender Pride Resource Group
Military Support Group
Multicultural Leadership Network (Europe and Emerging Markets)
Native American Professional Network
Parents and Caregivers Network
Young Professionals Network (Asia Pacific)
Our commitment to diversity and inclusion and to our Employee Networks is making interactions easier for employees who work at different locations and in different lines of business — creating an environment where success is shared at the bank and in the communities we serve.
There is a tremendous range of possible activities, partnerships and opportunities, for the leadership and members of the Employee Networks to show great creativity and resourcefulness in developing new programs.
Each year, every Employee Network chooses an organization to partner with on a national level. The organization is one whose mission aligns with the specific network and that can offer volunteer opportunities on both the national and local level. The organization receives a grant from the bank but, more importantly, it benefits from the expertise, energy and dedication of volunteers from the networks. Learn more about a few of our Employee Networks;
Black Professional Group and National CARES Mentoring Movement – employees helping communities
The partnership between the Black Professional Group (BPG) and the National CARES Mentoring Movement, which began in 2011, is a perfect example of how the Employee Network Grant Program impacts both the network and the organization in profound, positive ways. National CARES Mentoring Movement "recruits and connects mentors with local youth-serving and mentoring organizations to help guide struggling Black children to academic and social success."
"National CARES was a perfect fit for us — not only do they help children in our communities, but its mission aligns with another focus area for our network: professional development," says Miyoshi West, BPG Enterprise Co-Lead. "Through CARES, we’re looking at the next generation, helping assess what those children are lacking in their lives that would allow them to be the best they could be, to reach their full potential, just as our network makes sure our members are living up to their full potential."
Ally Program sends a powerful message of inclusivity where differences are valued and respected
At Bank of America, we strive to help all employees reach their full potential. Our support comes through in our values, policies and benefit programs, which have helped to create an inclusive environment where differences are valued and respected. To help continue to drive positive change and engagement for our colleagues, Bank of America has launched the Ally Program, in support of the Lesbian, Gay, Bisexual and Transgender (LGBT) Pride employee network.
An ally is someone who is supportive of and accepts all teammates, including our LGBT colleagues, or who personally advocates for LGBT inclusivity. The program will provide opportunities for employees to participate in educational and volunteer events while learning how to assist the LGBT community with the challenges they face.
"The Ally program is an important part of strengthening our culture of inclusion, and it’s a reality because of the passion of our own employees," said Geri Thomas, Chief Diversity Officer. "The program provides an opportunity for all employees to declare openly that they’re an ally and ensure that all employees feel included, valued, and confident that they have every opportunity to succeed in our company."
The power of an ally
Aimee Broadhurst, a corporate communications manager in Global Marketing & Corporate Affairs and LGBT Pride Ally program co-lead, became an advocate and unofficial ally years ago after seeing differences in her two sisters’ work environments, where one was out and the other was not.
"It fueled my passion to be visible as a straight ally at the bank," Aimee said. "I don’t ever want a colleague to feel like they cannot be who they are. The Ally program shows how we truly are better when we are connected. Those connections are only possible in an environment where every single person brings their whole self to work every day."
Military Services & Assistance Group recruits top talent for the bank
In the past few years, Bank of America has increasingly recognized the unique value that veterans and reservists bring to the table; military personnel are self-starters, understand logistics and have a service- and teamwork-oriented attitude, all of which help them contribute to the success of the bank.
To increase the numbers of military personnel at the bank, the Military Veteran Recruiting Program (MVRP) was tasked with an ambitious goal of doubling the number of veterans hired in one year. This goal was surpassed by the end of the third quarter, thanks to the combined efforts of the MVRP team and the Military Support and Assistance Group (MSAG). Overall for 2012, the bank hired more than 1,600 veterans.
Life is better when we are connected to our customers, clients and our community
Our diversity efforts have been recognized by various external organizations and media around the world. We are honored to receive these awards.
At Bank of America, our most important asset is our people. Our benefits programs are designed to meet the diverse needs of our employees at every stage of their life and help them plan for tomorrow.
Health & Insurance Benefits
We offer a comprehensive benefits package that includes medical, dental and vision coverage for employees and their eligible family. Life and disability insurance options provide income replacement in the event of serious injury or death.
Our health plans focus on wellness and helping employees learn more about their own health to save money in the long run. Through this focus on wellness, our covered employees and dependents have access to tools like healthy lifestyle coaching to support a healthier life. Employees can contribute to tax-favored health care accounts to help manage out-of-pocket health care costs. To help, the bank also contributes to eligible employee’s health care accounts.
Bank of America offers medical plans that are easy to understand; and delivers valuable features to help manage health care costs by focusing on wellness. All of our plans include the predictability of an annual deductible, security of an out-of-pocket maximum and coverage for eligible medical services, such as doctor's office visits, specialist care or a hospital stay as well as a prescription drug plan.
We offer a dental plan that provides coverage for preventive care, basic care, like fillings, extractions and repairs, and major care, like crowns, dentures and bridges.
Our vision plan covers eye exams, eyeglass lenses, frames and contact lenses. Employees also can elect a vision discount program, which offers discounts on routine eye exams, eyeglasses, LASIK surgery, contact lenses, nonprescription sunglasses, contact lens solutions and other eye care accessories.
Health Care Accounts
Health care accounts help our employees manage out-of-pocket costs by setting money aside pretax from their paycheck to use for eligible health care expenses.
Dependent Care Flexible Spending Accounts
This account allows employees to contribute pretax dollars to pay for eligible out-of-pocket dependent care expenses.
Associate Basic Life Insurance
Employees are automatically provided with bank-paid basic life insurance equal to one times their annual base salary, up to a maximum of $2,000,000.
Supplemental Life and Accidental Death and Dismemberment Insurance
Our employees may purchase Supplemental Life and Accidental Death and Dismemberment (AD&D) insurance for themselves, their spouse/domestic partner and their children, up to certain limits. Additional supplemental life insurance can be purchased for up to eight times the sum of annual pay and bonus up to $3,000,000. AD&D insurance pays a benefit if an employee (or a covered family member) becomes paralyzed, dismembered or dies as the result of an accident.
In addition to base compensation -- bonuses and incentive programs are important parts of our overall compensation package.
Life Management Benefits
Bank of America’s comprehensive Life Management programs are designed to assist employees with many of life’s challenges and opportunities:
After working one year for Bank of America, employees can take up to 12 weeks of paid maternity, paternity and adoption leave.
Reimburses up to $8,000 per adopted child upon legal adoption for eligible employees.
Provides employees with access to 25 days of center-based childcare per year when their primary caregiver is temporarily unavailable during work hours (such as vacation or sick). Care is available for children 6 weeks to 12 years of age.
Benefits Education and Planning Center
Provides employees with unlimited one-on-one financial, retirement and benefits planning with an experienced financial counselor at no cost.
Child Care Plus®
Helps pay for childcare expenses incurred while working by reimbursing you up to $240 per month, per child for income-eligible employees.
Bank of America reimburses eligible employees up to $5,250 for job-related courses or to fulfill a job-related degree program.
A free, confidential resource and referral program offering practical advice and support to help employees and their families manage work and personal responsibilities, including financial and parenting advice and helping find child- and elder-care resources.
Employee Assistance Program (EAP)
A voluntary, confidential service to help employees and their families deal with family problems, job-related issues, stress and other situations.
Whether our employees are just starting out or well along the way to planning for retirement, Bank of America offers retirement benefits and the tools and resources to help employees meet their future financial goals.
Our retirement benefits focus on the 401(k) plan, which gives employees control in managing their retirement savings by allowing them to choose how their money is invested. The plan is funded through your payroll contributions, and the bank adds to employee accounts through:
- Matching contributions of up to 5% of eligible compensation
- An annual company contribution of 2% or 3% of eligible compensation, based on your years of vesting service
In addition, we offer tools and resources — available online and through personalized one-on-one conversations with a financial counselor — to help manage 401(k) accounts, as well as overall retirement plans.
Not all employees are eligible to participate in all benefit programs. The terms and conditions of the benefits described above may be governed by written benefit plans and/or other documents. The above stated description of benefits is intended as a summary and for informational purposes only; this document does not create a contract between the company and any employee or potential employee. The underwriter of the auto and home insurance policies is not affiliated with Bank of America. All programs and benefits are subject to change at any time.
Bank of America offers employees a range of paid and unpaid leave options for taking the time they need away from work (some programs require one year of continuous service to be eligible):
Provides employees with both paid and unpaid time off from work for illness, vacation, holidays and other personal reasons (includes leave of absence policies).
After working one year for the bank, employees can take up to 12 weeks of paid maternity, paternity and adoption leave.
Purchased Time Off
Gives an employee the flexibility to purchase additional hours of personal time away from work that is available after regular vacation time is used. Manager approval is required.
Provides partial income replacement if an employee is unable to work for more than seven consecutive calendar days, due to a qualifying disability, up to 26 weeks.
Provides partial income replacement if an employee is unable to work due to a qualifying disability. Additional coverage can be purchased.
Employee Banking & Investment
As a Bank of America employee, you have access to a full range of Bank of America products, and services with preferred pricing and employee discounts. You can also take advantage of Merrill Lynch investment products and resources to pursue your financial goals at every stage of your life.
You may know that as a Bank of America employee, you can enjoy all the same products and services as our customers and clients. But did you know you can also get higher rates on money market savings and lower rates on loan products?
The Employee Banking and Investments team (EB&I) provides the guidance, tools and products to help improve your financial well-being.
Our financial advantages may include:
- Preferred rates and fee waivers on checking and savings
- Higher earnings rates on money market accounts
- Competitive interest rates and fees on employee credit cards
- Special discounts on vehicles, cars, boats and RVs
- Reduction in discount points on mortgages and the assistance of a dedicated Home Loans team
- Special pricing on investment product(s) available through Merrill Edge
Your short-term and long-term financial goals may change over time. That’s why it’s important for you to know about everything EB&I has to offer – from everyday banking to home loans, car loans, investments and more.
Special pricing on investment products is also available through Merrill Edge.
Flexible Work Arrangements
You may be able to take advantage of a work arrangement that gives you flexibility in balancing your life and work schedules. Flexible work arrangements are mutually agreed upon by a manager and an employee.
Work Arrangement Options
- My Work®: A formalized plan that gives employees the opportunity to work from a variety of corporate bank locations or from wherever they are most productive as opposed to a traditional, dedicated cubical or office
- Alternate Work Location: A program that provides the opportunity for associates to work at a location outside of the bank (home or mobile location)
- FlexTime and Compressed Workweeks: A program that offers employees a flexible option to alter starting and/or departure times, or condense a full-time workweek into fewer days, and job responsibilities for a specific need.
- Select Time: A program that reduces an employee's work schedule and job responsibilities for a specific need
- Job Sharing: A program that allows two non-overtime-eligible employees to share the responsibilities of one job. For example, two employees can share one full-time job and each work 20 hours a week.
There's potential everywhere you look at Bank of America. No matter what your specialty or where you live, you'll find possibilities to expand your skills and grow your career.
Our headquarters are located in Charlotte, North Carolina, USA, and we have jobs available across the globe in Asia Pacific, Canada, Europe, Middle East, Africa and Latin America. Our employees provide individual consumers, small- and middle-market businesses, as well as large corporations, governments and institutions with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to hiring the best talent to meet the needs of our ever-growing customer base.
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2 people found this helpful
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Career Opportunities
I worked at Bank of AmericaPros
Great co-workers. Strong and diversified revenue stream. Always pushing to be number 1 in all lines of business. Easy to communicate and share knowledge with product partners. Culture of helping others. Senior managers are interested in developing junior staff and try to push them to take on more responsibility. Good work facilities. On-site desktop support team is helpful. Innovative products are offered in GCSBB.Cons
So big that individual group performance (let alone individual performance) often goes unrecognized and is lumped in with larger division. Lots of bad press in 2009 lowered company morale. Merger related stress. Exit opportunities limited compared to peers.Advice to ManagementAdvice
Recognize industry groups for their individual performance. Pay your senior managers. Communicate more honestly with employees.RecommendsNo opinion of CEO
Getting an Interview
Getting an Interview
26 people found this helpfulApplication Details
I applied online. The process took 2 months - interviewed at Bank of America in July 2014.Interview Details
I had a long experience so I hope this helps someone!
I was originally contacted for a phone interview mid-May and during the phone interview I was scheduled for an interview with the banking center manager. I attended my interview no more than 3 days later and it was a typical one on one interview. She asked me a few questions, Tell me about yourself, Tell me about a situation where you fixed a problem for a customer, customer service questions. A few days later I was contacted by the background screening investigator but I missed the call on that Friday. I never returned the call because I was busy at work. The very next day I received an email saying I didn't get the job. The next Monday I got an email from my recruiter asking me to interview at a different location. I set that interview and finally spoke to the investigator and she said sometimes the recruiters pressure them to get them done quickly. All they needed was to confirm a year I started a previous job because I put in the wrong year.
So I interview at the other location; this is the beginning of June now. They needed two tellers so I was pretty confident I was going to get it. It was just two of the managers interviewing me. And my screening came back satisfactory.
Few days later I got the email saying I didn't get the job. I was sad but not giving up, so I emailed my recruiter letting her know I was still very interested in working with Bank of America.
A few weeks later, I received an email from her asking me to interview the next day. I went in for a one on one interview and it went great. It was the best interview I've ever had. She asked me customer service questions and questions about my previous managers. I also had to role play two scenarios. The first was she was making a deposit into her checking a and I had to convince her to open a savings. The second one she was wanting a bank statement for her sick brothers account but he was in the hospital. She didn't tell me their policies on this so I really had to wing it. If you have customer service experience just do your best, make eye contact and you'll do fine.
At the end of the interview she took me on a tour and introduced me to everyone working.
My interview was at 10 and I got the phone call saying they wanted to extend an offer around 5. I'm so excited and my best advice so anyone who truly wants to work for Bank of America, look at their careers page and get familiar with career paths and products and services, don't give up and really express to your recruiter so they know you're serious about working there. Good luck!Interview Questions
Negotiation DetailsHaven't discussed this yet.Accepted OfferPositive ExperienceAverage Interview
- Tell me about yourself. View Answers (2)
Bank of America is one of the world's largest financial institutions, serving individuals, small- and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. The company serves approximately 56 million U.S. consumer and small business relationships. It is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading.