Bank of America Merchant Services
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at Bank of America Merchant Services full-time (more than 3 years)Pros
The company has a new CEO who is making smart, strategic changes to grow the company and better serve the needs of our clients. The focus is on training and preparing associates to be more consultative with clients, not just sales people. Leadership understands that for the company to succeed, it has to invest in its workforce, so training and growth opportunities are abundant. This is the kind of place where you make the job what you put into it. If you're dedicated to growing your business, you will be very successful here. In the payments industry, there is no other company that has a better business model, better partners, better strategy. There is a reason Bank of America Merchant Services is the global leader.Cons
Benefits are excellent. Work-life balance differs with different roles -- some have more than others, but the company is 50% sales people, so they own their own schedules. I think our compensation structure is on par with other companies in our industry.Advice to ManagementAdvice
Keep sharing the vision of the company and giving associates the authority to take more ownership. Don't assume all messaging is being cascaded from the top down, or that all managers are equally great. Provide ongoing manager training to ensure all associates have leaders who know how to develop them to their fullest potential.RecommendsPositive OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 2 weeks – interviewed at Bank of America Merchant Services in December 2014.Interview Details
Applied on the website, a few days later got an email from HR in Tampa with the online assessment. The day after completing the assessment got a call from the same person in Tampa telling me that she was going to contact her colleague to set up an interview date. After 2 hours or so, on the same day, I got a call from a recruiter in California to schedule an interview for the following week. The process between applying online and going to the interview only took 2 weeks.Interview Questions
No OfferNeutral ExperienceEasy Interview
- The interview was rather normal, usual question. What do you know what we do, our products and such. Why should we hire you. Have questions for the interviewer, we asked me three times if I had questions to him for which I had. So just research what the Merchant Services are all about. Answer Question
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Bank of America Merchant Services is more than a payment processor. We give businesses momentum. We enable businesses to grow and cultivate more meaningful relationships with their customers.
Our clients are at the center of everything we do. Our associates work together as a team to provide industry-leading payment solutions, combining the technology and innovative products of our equity partner First Data with the relationship strength and prominent global brand of our equity partner Bank of America.
When you join Bank of America Merchant Services, you become...