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Baystate Health – Why Work For Us?


To improve the health of the people in our communities every day with quality and compassion.

759 Chestnut St - Old Main BuildingThat’s Baystate Health’s mission, and it drives everything we do. We started as one building—Springfield Hospital in 1883—and now encompass an academic medical center, two community hospitals, numerous outpatient and primary care facilities, a visiting nurse association and hospice, a regional reference laboratory, and a health insurance company. Baystate Health is now the largest regional employer in western Massachusetts, and one of the largest health systems in New England.

Baystate Health and our 10,000 employees touch well over a million live a year fulfilling our mission. We maintain the area’s only level 1 trauma center to care for the most seriously ill and injured patients. We support vibrant and capable medical facilities across the Pioneer Valley. And we deliver $98 million in unreimbursed care and community-benefit funding to strengthen, steward, and culturally enrich our cities, towns, and neighborhoods.


For over 130 years, Baystate Health, a not-for-profit health care provider, has been a keystone of the western Massachusetts community. Over the years, we’ve evolved, grown, and emerged as one of thehighest-quality and most effective health care providers in the nation. That’s why our preference scores are among the highest in the 50 states. More to the point, that’s why our patients put their trust in us.

Our strength comes first and foremost from our dedicated and talented workforce: highly trained and compassionate doctors, nurses, and advanced practitioners, and the many employees who support them in providing care.

Baystate Medical Center - Daly EntranceToday, we’re evolving more rapidly than ever to meet the unprecedented need for well-coordinated, effective, and efficient delivery of care that keeps people healthy as much as it treats their illnesses. By putting patients and their families at the very center of all we do—assembling a tailored and coordinated system of care around each individual patient, rather than moving patients through a system—we are helping people, families, and communities find and follow the path to a healthier future.

As we continue to develop world-class facilities, programs, and technology to match our world-class workforce, we look ahead to a very bright future in western Massachusetts—for another hundred years and beyond.


All of our patients are unique: their needs and backgrounds, their experiences and expectations. Baystate serves extremely diverse populations, from rural to urban, from a variety of ethnic and cultural backgrounds, and who speak over 30 languages.

Our workforce increasingly reflects the diversity of the communities we serve, part of Baystate Health’s broader commitment to diversity, inclusion, and cultural competence in all we do, and especially in the care we provide.

All Baystate Health employees go through diversity and inclusion training. Respect must be learned as well as earned. It is the cornerstone of our mission to improve the health of the people in our communities with quality and compassion.


Springfield Massachusetts - Baystate Health

Baystate Health believes the patients and families of our community have the right to the very best in health services, very close to home. That drives a dual commitment: providing the sophisticated resources of amajor academic medical center as well as sustaining strong community hospitals (Baystate Franklin Medical Center,  Baystate Mary Lane Hospital, and Baystate Wing Hospital) and medical practices in the cities, towns, and neighborhoods where we and our families and friends live.

For almost four decades, we don’t just practice health care, we teach it. Baystate Medical Center, the Western Campus of Tufts University School of Medicine, has trained one of three primary care physicians in the Pioneer Valley and is educating health providers across a range of specialties for generations to come. We train 100 new residents and fellows, 150 medical students, 1,200 nursing students, and 400 allied health students every year. The Baystate Springfield Educational Partnership/Baystate Academy is helping students in middle and high schools develop the skills, drive, and experience to propel them into successful careers in health care.

We also take pride in the role we play in our community’s economic health. More than seven cents of every dollar of gross regional product generated in Hampden, Hampshire, and Franklin counties is either directly or indirectly attributable to Baystate Health, and jobs and earnings supported by Baystate represent nearly 11,000 households in the state of Massachusetts.

We care because we live here. We know the communities we serve because we are community members. We work here. We play here. We grieve, rejoice, and heal here. And we’ve been doing it for well over a century.


Diversity & Inclusion at Baystate Health

Baystate Health is committed to fostering an environment of diversity, inclusion and cultural competence where all employees are appreciated, fully engaged and motivated to achieving our mission to improve the health of the people in our communities every day, with quality and compassion. We are committed to being inclusive of everyone who passes through our doors — patients, their families and visitors, vendors and employees.

At Baystate Health, we understand that diversity and inclusion are not just nice things to think about; they’re a business imperative. The diversity of our employees reflects the patients we care for and the community that we partner with and through inclusion, we are a stronger organization.

A Message from the Office of Diversity & Inclusion

At Baystate Health, diversity and inclusion are not only strategies, they are ways of life. We value and embrace the wealth of diversity reflected in our patients, employees, and the communities we serve. Doing so makes us a more compassionate and innovative organization.

Through diversity and cultural competence we are able to better understand and respond to the health needs of our communities. We are committed to continually cultivating an environment of cultural inclusiveness. When you have a culture that acknowledges and engages everyone, the opportunities for personal growth and organizational effectiveness are limitless.

We invite you to explore our web site and experience our organization’s journey.


Community Programs

Baystate Health strives to address the health and social needs within the communities
we serve.

Baystate-Springfield Educational Partnership (BSEP)

Baystate/Springfield Educational Partnership (BSEP) builds relationships with interested and committed students from the City of Springfield and guides these students' experiences towards careers in health care. The BSEP program offers a variety of hospital-based learning experiences that provide opportunities to explore different careers, engage in more comprehensive observation experiences, and prepare for potential internship or employment opportunities. This is not an employment program and internship and employment opportunities are not a guaranteed program activity.

Community Health Planning 

Baystate Health's community goals include:

  • Providing quality preventive health services
  • Providing public health services
  • Educating public school students
  • Promoting community and population-level health

Family Advocacy Center

The Baystate Family Advocacy Center (BFAC) of Baystate Health is a nationally accredited Child Advocacy Center (CAC) serving the children, families and communities of Western Massachusetts affected by child abuse, domestic violence and/or homicide. As child abuse, domestic violence and homicide are community problems the FAC coordinates services with our community partners.

Our Services:
Since every family situation is unique, the Baystate Family Advocacy Center offers a variety of support including:

  • counseling
  • medical services
  • support programs
  • advocacy programs
  • victim services

Depending on your situation, you may be helped by one or more of the services provided. Insurance is accepted and many therapy programs are free of charge.

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Baystate Health Reviews

47 Reviews
47 Reviews
Rating Trends

Recommend to a friend
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Baystate Health President and CEO Mark R. Tolosky
Mark R. Tolosky
25 Ratings

    Healthcare system with a good reputation

    • Comp & Benefits
    • Work/Life Balance
    Former Employee - PSC Phlebotomist in Holyoke, MA
    Former Employee - PSC Phlebotomist in Holyoke, MA

    I worked at Baystate Health part-time (more than 3 years)


    Employees are eligible for benefits with only 16 hours per week. Student schedules are accommodated.


    The supervisors are overworked and there is therefore a high turnover of supervisors. Additionally, the supervisors do not seem to know about the quality of their workers. Poor employees are not fired, becoming burdens to their co-workers, and at least one was even promoted. Conversely, good workers have been fired for minor errors.


Baystate Health Interviews

Updated Aug 12, 2014
Updated Aug 12, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Legal Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 3 weeksinterviewed at Baystate Health.

    Interview Details

    I applied online and had a telephone interview. The recruiter was impossible to reach, we played phone tag for almost two weeks. Once we actually were able to talk, she was not prepared to answer the basics about the role, the department of the process.

    Interview Questions
    • Nothing of substance was asked by the recuiter   View Answer
    No Offer
    Negative Experience
    Easy Interview

Baystate Health Awards & Accolades

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Additional Info

Headquarters Springfield, MA
Size 1000 to 5000 Employees
Founded 1983
Type Subsidiary or Business Segment
Industry Health Care
Revenue $100 to $500 million (USD) per year

Baystate Medical Center is all about making its patients feel Bay-ter. The flagship facility of the Baystate Health System, Baystate Medical Center is a tertiary care facility and Level 1 trauma center, providing comprehensive acute care services to residents of Springfield, Massachusetts, and the surrounding region. The 660-bed medical center is also a teaching hospital, serving as a secondary campus for Tufts University School of Medicine. The facility includes Baystate Children's Hospital, a 110-bed unit featuring neonatal and pediatric ICUs. Other operations include... More

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