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Baystate Health – Why Work For Us?

Baystate Health, is one of New England’s largest and leading health systems headquartered in Springfield, MA. We are more than 11,500 professionals—physicians, nurses, advanced practitioners, researchers, educators and support team members— touching well over a million lives across western Massachusetts. We are also home to four hospitals, including the region’s only academic medical center and Level 1 trauma center, plus more than 80 medical practices and 25 laboratories.

We are a values-driven organization with particular focus on trust, integrity, innovation, collaboration and diversity. Compassionate care is the philosophy that unites and motivates us each day. Through our combined talents, technologies and dedication, we deliver a higher state of caring to our patients and communities

When you join the Baystate Health team, you’re part of a vibrant, innovative organization that values your expertise, strengths and contribution, and understands the importance of worklife balance. You’ll experience a deeper sense of job satisfaction and professional growth while contributing greatly to the patient experience.



To improve the health of the people in our communities every day with quality and compassion.

759 Chestnut St - Old Main Building

That’s Baystate Health’s mission, and it drives everything we do. We started as one building—Springfield Hospital in 1883—and now encompass an academic medical center, three community hospitals, numerous outpatient and primary care facilities, a visiting nurse association and hospice, a regional reference laboratory, and a health insurance company.

We support vibrant and capable medical facilities across the Pioneer Valley. And we deliver $98 million in unreimbursed care and community-benefit funding to strengthen, steward, and culturally enrich our cities, towns, and neighborhoods. At Baystate Health, we are focused on doing what is right for our patients, our employees and our communities. If you are looking for an opportunity to help deliver a higher state of caring, you’re ready to join our team.


Diversity & Inclusion at Baystate Health

Baystate Health is committed to fostering an environment of diversity, inclusion and cultural competence where all employees are appreciated, fully engaged and motivated to achieving our mission to improve the health of the people in our communities every day, with quality and compassion. We are committed to being inclusive of everyone who passes through our doors — patients, their families and visitors, vendors and employees.

At Baystate Health, we understand that diversity and inclusion are not just nice things to think about; they’re a business imperative. The diversity of our employees reflects the patients we care for and the community that we partner with and through inclusion, we are a stronger organization.

A Message from the Office of Diversity & Inclusion

At Baystate Health, diversity and inclusion are not only strategies, they are ways of life. We value and embrace the wealth of diversity reflected in our patients, employees, and the communities we serve. Doing so makes us a more compassionate and innovative organization.

Through diversity and cultural competence we are able to better understand and respond to the health needs of our communities. We are committed to continually cultivating an environment of cultural inclusiveness. When you have a culture that acknowledges and engages everyone, the opportunities for personal growth and organizational effectiveness are limitless.

We invite you to explore our web site and experience our organization’s journey.

For over 130 years, Baystate Health, a not-for-profit health care provider, has been a keystone of the western Massachusetts community. Over the years, we’ve evolved, grown, and emerged as one of the highest-quality and most effective health care providers in the nation. That’s why our preference scores are among the highest in the 50 states. More to the point, that’s why our patients put their trust in us.

Our strength comes first and foremost from our dedicated and talented workforce: highly trained and compassionate doctors, nurses, and advanced practitioners, and the many employees who support them in providing care.

Baystate Medical Center - Daly EntranceToday, we’re evolving more rapidly than ever to meet the unprecedented need for well-coordinated, effective, and efficient delivery of care that keeps people healthy as much as it treats their illnesses. By putting patients and their families at the very center of all we do—assembling a tailored and coordinated system of care around each individual patient, rather than moving patients through a system—we are helping people, families, and communities find and follow the path to a healthier future.

As we continue to develop world-class facilities, programs, and technology to match our world-class workforce, we look ahead to a very bright future in western Massachusetts—for another hundred years and beyond.


All of our patients are unique: their needs and backgrounds, their experiences and expectations. Baystate serves extremely diverse populations, from rural to urban, from a variety of ethnic and cultural backgrounds, and who speak over 30 languages.

Our workforce is also a diverse group of caring individuals, representing many walks of life, nationalities, experiences and orientations, which enrich the patient experience. We continually seek to raise the bar in quality of care, patient safety and satisfaction.


Springfield Massachusetts - Baystate Health

Baystate Health believes the patients and families of our community have the right to the very best in health services, very close to home. That drives a dual commitment: providing the sophisticated resources of a major academic medical center as well as sustaining strong community hospitals (Baystate Franklin Medical Center,  Baystate Mary Lane Hospital, and Baystate Wing Hospital) and medical practices in the cities, towns, and neighborhoods where we and our families and friends live.

For almost four decades, we don’t just practice health care, we teach it. Baystate Medical Center, the Western Campus of Tufts University School of Medicine, has trained one of three primary care physicians in the Pioneer Valley and is educating health providers across a range of specialties for generations to come. We train 100 new residents and fellows, 150 medical students, 1,200 nursing students, and 400 allied health students every year. The Baystate Springfield Educational Partnership/Baystate Academy is helping students in middle and high schools develop the skills, drive, and experience to propel them into successful careers in health care.

We also take pride in the role we play in our community’s economic health. More than seven cents of every dollar of gross regional product generated in Hampden, Hampshire, and Franklin counties is either directly or indirectly attributable to Baystate Health, and jobs and earnings supported by Baystate represent nearly 11,000 households in the state of Massachusetts.

We care because we live here. We know the communities we serve because we are community members. We work here. We play here. We grieve, rejoice, and heal here. And we’ve been doing it for well over a century.

Baystate Health Reviews

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Baystate Health CEO Dr. Mark Keroack
Dr. Mark Keroack
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    I have been working at Baystate Health full-time (More than 8 years)

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    Excellent organization. Great mission. Wonderful people.


    Baystate Health senior leaders do not always walk the talk. We are a patient driven organization, however leadership appointments and key business decisions are often seem politically driven. Baystate has too many fluff leaders -- big title, huge salary, zero accountability. When it's time to tighten the belt, low level workers who are critical to service delivery are cut, but never the grossly overpaid administrative and physician leaders.

Baystate Health Interviews

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Interview Experience


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Getting an Interview


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    Staff Assistant Interview

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    Accepted Offer
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    I applied online – interviewed at Baystate Health.


    Formal, with many people from the hiring department.panel .can you type,transcribe, manage outlook calendar , excel tables, what software prgs you know. Dress code is proffesional atv all times .etc
    Your previous employeers ..,

    Interview Questions

    • Things you know about the job, how far you live ,can you comit to a certain hours, do you have transportation   1 Answer

Baystate Health Awards & Accolades

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Top 100 Hospital, Major Teaching Hospital in the U.S., Truven Health Analytics, 2014
50 Top Cardiovascular Hospital in the U.S., Truven Health Analytics, 2013

Additional Info

Headquarters Springfield, MA
Size 5000+ Employees
Founded 1883
Type Subsidiary or Business Segment
Industry Health Care
Revenue $100 to $500 million (USD) per year

Baystate Health, is one of New England’s largest and leading health systems headquartered in Springfield, MA. We are more than 11,500 professionals touching well over a million lives across western Massachusetts. We are also home to four hospitals, including the region’s only academic medical center and Level 1 trauma center, plus more than 80 medical practices and... More

Mission: To improve the health of the people in our communities every day with quality and compassion.

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