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Benefits Outreach Specialist and Client
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Benefits Outreach Specialist

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Benefits Data Trust Reviews

4.1
19 Reviews
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Warren Kantor
12 Ratings
  • 1 person found this helpful

    Great management and organization, but call center work requires thick skin

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Benefits Outreach Specialist in Philadelphia, PA
    Current Employee - Benefits Outreach Specialist in Philadelphia, PA

    I have been working at Benefits Data Trust full-time (more than a year)

    Pros

    The management truly cares about their employees, and you can honestly say that you're making a difference in people's lives. I was there during a transition period where the organization received new leadership in the call center and it made all the difference in the world. They use customized software that makes a huge difference in making conversations with clients efficient as well as make your life easier It is a tough job, but the leadership often promotes from within and is great at providing the resources needed to make your job possible. I had some incredible moments with both our clients and my coworkers, and I am thankful for my time at BDT.

    Cons

    It is a tough gig. You are on the phone for roughly eight hours a day talking to clients who are senior citizens. Phone calls are a constant, and there is often not a lot of down time without calls. Some of this is making phone calls to clients that already have one benefit but may be eligible for another. Much like making outbound sales calls, this requires having a thick skin. Although you are not "selling" anything, you are also explaining very complex benefits to clients in a very short amount of time while estimating their eligibility at the same time.

    Advice to ManagementAdvice

    I didn't realize how much I had learned at BDT until I had left and moved onto other organizations. You do a great job of supporting BOS's while on a call, but also ensure that they have opportunities to see the behind-the-scenes aspects of the position. A visit from a representative from one of the organizations that we work with would likely help keep employees engaged and to see the bigger picture outside of the call center.

    Recommends
    Positive Outlook
    Disapproves of CEO

Benefits Data Trust Interviews

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Interview Experience

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Getting an Interview

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  1.  

    Benefits Outreach Specialist Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through an employee referral – interviewed at Benefits Data Trust.

    Interview Details

    The interview process was very pleasant. I met with the hiring manager and one of the team leaders. We discuss normal interview questions. I felt very comfortable and at times the interview drifted off to personal conversations. Which was cool and different. I sat with one of the BOS and listened to a call. The person I was sitting with was on the call for over 30 minutes. I didnt get a chance to inquire about the role.

    Interview Questions
    • What would you do in your first thirty days here?   View Answer
    Reasons for Declining

    I declined the position because I was offered another position in a field I went to school for.

    Declined Offer
    Neutral Experience
    Easy Interview

Benefits Data Trust Awards & Accolades

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Recognition for Diverse Hiring Practices, Department of Labor and Industry's Office of Vocational Rehabilitation, 2013

Additional Info

Unlock Profile
Website www.bdtrust.org
Headquarters Philadelphia, PA
Size 16 to 50 Employees
Founded 2005
Type Nonprofit Organization
Industry Non-Profit
Revenue $1 to $5 million (USD) per year
Competitors Unknown

The BDT model seeks to improve the efficiency of benefits enrollment for low-income people by using data-driven strategies and a person-centered approach to target and streamline the outreach and application assistance process.

For more information about the services and employment opportunities at our dynamic and growing organization please see our website: www.bdtrust.org.... More

Mission: Benefits Data Trust is a not-for-profit organization committed to transforming how individuals in need access public benefits. To meet this mission, Benefits Data Trust... More

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