Bezeq Reviews

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Avi Gabbay
5 Ratings
  • Technical support specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support in Haifa (Israel)
    Current Employee - Technical Support in Haifa (Israel)

    I have been working at Bezeq full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook


    Flexible shifts, big organized company, lots of possible bonuses, possible ways to earn a raise or better position. Taxi on the house after 21 and in weekends. Payed initial course. Support and advice from the beginning.


    Hard, soul consuming grinding work of telephony support with customers, SLA bezeq-consumers conflicts resolutions. Little possibilities of advancement and strong concurrence among many workers. Non flexible organization policies, cutting edges at software level of and removing helping tools from technical support staff. For example removing programs that help you manage customer routers and putting instead of software that is not versatile as it predecessor.

    Advice to Management

    Invest more resources in technical support tools, give remote management tools to every 166 agent not just the seniors. Improve your current software. Raise salaries of 166.

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Additional Info

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Headquarters TEL AVIV-JAFFA, Israel
Size 5000+ Employees
Founded Unknown
Type Company - Public (BEZQ)
Industry Telecommunications
Revenue $5 to $10 billion (USD) per year

As the largest telecom operator in Israel, Bezeq provides wired and wireless telephone and other communications services to consumer and business subscribers throughout the country; it has some 2.5 million landlines and about the same number or wireless accounts. Mobile services are delivered through cellular phone subsidiary Pelephone Communications. With about 1 million Internet users, the company is also Israel's top broadband ISP. Additionally, Bezeq serves about half a million satellite TV viewers with its YES brand through subsidiary DBS Satellite. The company's... More

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