Birch Communications

www.birch.com
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Birch Communications Reviews

40 Reviews
2.6
40 Reviews
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Vincent Oddo
24 Ratings
  • 1 person found this helpful  

    Great Opportunity to Succeed, if you are willing to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Miami, FL
    Current Employee - Account Manager in Miami, FL

    I have been working at Birch Communications full-time (more than a year)

    Pros

    Like most sales jobs, you get out what you put in. The product portfolio is vast with many layers, so the more you know and the more you actually LOVE technology, the better you will do. Definitely a company that is on the leading edge of technology with a solid platform which its tech is built upon. The target market is, for the most part, an under-educated one (or at least not as up-to-speed as Enterprise Companies). This involves a bit more from us in Sales as we need to be more consultative and find needs, it usually does not just 'jump out'. We need to do a bit more research than when we were pushing basic voice and data, but it is worth it. The complex sales are a breath of fresh air from the more transactional variety, they excite the mind. Solution selling is more challenging, but worth a lot more in the experience and the paycheck. The great news is that we have the ability to sell both or a combination of the two (Complex and/or transactional). Sales is not limited to certain product silos where we need to pass off a lead just because we are in a dept that "can't sell that..." I can sell any product, just about anywhere in the country. Birch gives you the opportunity to choose where you want to focus where its the Cloud, Hosted Telephony, Managed Services, bandwidth, or base line voice and data.

    The support staff is great. We have Sale Tech Ally which is a hotline direct to a live engineer that will help guide you through a design or talk with your prospect. Managers go with you on appointments and show you the ropes. Most, if not all management, is home-grown. They know the job we are doing, which makes it helpful. Internal promotion is abundant as long as you are willing to work and lead-by-example. Sounds corny, but its the truth. Compensation is pretty aggressive as well. Competitive base and a way to make a good deal of money, especially if you become well-rounded and knowledgeable enough to sell all solutions.

    Cons

    As much as it can be a "pro" for some, it can be a "con" for others... the product portfolio is deep and learning it can take some time to master. Much of that learning is on us as well. The training dept does send out product specs and collateral, but I have found that taking time to spend with an engineer is the best way to learn. Our hosted phone system is limited in some regards with features (which we are told they are working to upgrade). Some of the processes for paperwork and operations are a bit clumsy. I rely on my manager to help me with my accounts once sold.

    Advice to ManagementAdvice

    Solicit feedback from the sales people about what we are seeing in the field from a 'needs' standpoint on products. In our field, our competition is constantly changing, we need to keep up with the latest features, pricing, etc. Also, launch more interactive trainings (like webinars) to educate us more deeply on our products. Some high - level re-brand marketing would help. Birch does a lot more these days than what Birch was historically known for.

    Recommends
    Positive Outlook
    Approves of CEO

Birch Communications Interviews

Interview Experience

Interview Experience

60%
20%
20%

Getting an Interview

Getting an Interview

81%
18%

Interview Difficulty

2.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Director Provisioning Interview

    Anonymous Employee in Macon, GA
    Anonymous Employee in Macon, GA
    Application Details

    I applied in-person. The process took 2+ monthsinterviewed at Birch Communications.

    Interview Details

    Received a call from the internal Recruiter stating the VP of Operations wanted to talk to me. Interview set up next day. Interview went very good. Professional great questions. At the end of the interview the VP wanted me to fly out next day and said I would be called. I called the next day to inquire. No one communicated the need to set up flight arrangements. So the CEO's admin called and was fantastic and set up the travel arrangements and I flew out next day. Arrived and was told to buzz the front and they would have someone come get me. I did so. 45 minutes later buzzed the front and asked if they have forgotten me. About 15 minutes later the VP came and got me. Interview questions exactly the same as before, and had another employee come in and ask a few questions. Interview ended and was told someone would get back to me the following week as it was Friday. Nothing back next week called the recruiter She said they moved recruiting to the Atlanta office and would have someone contact me. So I waited another two weeks. Just to see, I called the recruiter back and she was so apologetic stating they had behaved in a most unprofessional way, that they had moved recruiting to Cbeyond in Atlanta and would contact the VP and get some response. That was over a week ago.

    Interview Questions
    No Offer
    Negative Experience
    Easy Interview

Birch Communications Awards & Accolades

Something missing? Add an award
Center of Excellence, BenchmarkPortal, 2014

Additional Info

Website www.birch.com
Headquarters Macon, GA
Size 1000 to 5000 Employees
Founded 1996
Type Company - Private
Industry Telecommunications
Revenue $500 million to $1 billion (USD) per year

Birch provides businesses with high-quality communications, broadband, cloud and IT services at the best possible value with a relentless focus on customer service. Birch meets the needs of business customers that are underserved by other providers. We provide them with a diverse portfolio of integrated technology solutions, coupled with a relentless focus on customer service.

Mission: Our mission is to provide high-quality, reliable communications, broadband, cloud and IT services to business customers at the best possible value while giving each of... More

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