Recent Updates
  • Blackbaud update
    11 days ago

    Thanks for visiting our Glassdoor page! While here we hope you’ll learn more on who we are as company and all the impactful things we do to make a difference for our nonprofit customers. Oh, by the way, if you recently applied into one of our job openings and completed a digital interview we want to thank you for taking the time to do so! Video interviewing is a new technology to us and we’re excited about how it will help YOU tell your story beyond the resume. Enjoy the rest of your day and we hope you’ll visit with us again!

  • Blackbaud update
    13 days ago

    Thanks for visiting Blackbaud's Glassdoor page! We're excited to share with you that we are now expanding our Customer Support Analyst team at our downtown Indianapolis office. This is a great entry-level role into Blackbaud where you will have the chance to learn all about our product offerings and have daily interactions with our non-for-profit customers! You'll find this challenging high impact role very rewarding as you help support and improve our customer relations! Visit our careers page or job posting here to learn more.


    When was a last time that a day at the office was accompanied by the satisfaction of knowing that you did something to change the world? For us at Blackbaud, that's an average day. We're developing the solutions that help non-profits focus on what they do best; whether that's saving the environment, educating children or solving the world's major health concerns.


Blackbaud Reviews

282 Reviews
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Michael Gianoni
49 Ratings
  • Helpful (1)

    Solutions Engineer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Solutions Engineer in Charleston, SC
    Current Employee - Senior Solutions Engineer in Charleston, SC

    I have been working at Blackbaud full-time (More than 3 years)

    Positive Outlook
    Positive Outlook


    - People and work/life balance are great.
    - Industry-leading vendor with new, focused executive leadership that is righting the ship.


    - The Titanic doesn't exactly turn on a dime - it will take time to sort out a complicated and inflated product portfolio in a meaningful way.
    - Salaries are decent but lag in the tech sector. Management is happy to sacrifice top talent for cheaper/mediocre talent.

    Advice to Management

    The current trends are positive. Keep it up.

Blackbaud Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. Helpful (1)  

    Customer Support Analyst Interview

    Anonymous Interview Candidate
    Accepted Offer
    Neutral Experience
    Average Interview
    Accepted Offer
    Neutral Experience
    Average Interview


    I applied through other source – interviewed at Blackbaud.


    3 interview process. Short phone, longer phone and more depth questions on troubleshooting skills, then an in person that basically combines the two calls as well as a troubleshooting written test. Study and practice troubleshooting steps and questions as if you worked for Apple support or Best Buy Geek Squad. You don't need to be technically savvy just good at asking the write questions and using your resources (knowledgebase and google basically)

    Interview Questions

    • Ask 20 questions to guess a celebrity   1 Answer

Blackbaud Awards & Accolades

Something missing? Add an award
Best Places to Work in South Carolina, S.C. Chamber of Commerce, 2014
Vision Award, Business Wire, 2014
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Additional Info

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Headquarters Daniel Island, SC
Size 1000 to 5000 Employees
Founded 1981
Type Company - Public (BLKB)
Industry Information Technology
Revenue $500 million to $1 billion (USD) per year
Competitors Unknown

We have a history of helping non-profits change the world.In 1981, the tech revolution had yet to begin. But even then, there was a vision that computer technology could be used as a medium for change. Blackbaud was founded to bring innovations in technology to organizations doing “good.”

We’re the industry leader in developing software and solutions that allow... More

Mission: Blackbaud’s technology and nonprofit expertise empower our customers to drive change and make the world a better place.

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