Blue Nile

  www.bluenile.com
  www.bluenile.com

Blue Nile Reviews

43 Reviews
2.1
43 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blue Nile President & CEO Harvey Kanter
Harvey Kanter
14 Ratings
  1. 1 person found this helpful  

    Great coworkers with amazing work ethic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Blue Nile full-time (more than an year)

    Pros

    Amazing Co workers, and so helpful very much a team environment. Customers are amazing as well, a majority are always stating how much they love us! Over time hours during Christmas helps with Christmas gifts!

    Cons

    The systems are old and make the job much more difficult than it should be for the pay.

    Advice to ManagementAdvice

    Challenges for sure is the turnover in leadership in customer service. One of the 4 supervisors is the best leader and manager I have ever worked with. If they could have the rest of the leadership care half as much as she does, this will help with turnover. The other 3 supervisors are far from capable of doing the job. One cries whenever it gets slightly stressful, which is not a good example for the team. The other 2 just don't seem to care. Hope they can figure this out before they burn out the one good one!

    Recommends
    Positive Outlook
    Approves of CEO

Blue Nile Interviews

Updated Nov 18, 2014
Updated Nov 18, 2014

Interview Experience

Interview Experience

4%
42%
52%

Getting an Interview

Getting an Interview

76%
17%
5%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Seattle, WA
    Anonymous Employee in Seattle, WA
    Application Details

    I applied online – interviewed at Blue Nile in October 2014.

    Interview Details

    Completely wasted my time. They had two open Customer Service Rep positions posted on their site. One was for Temporary Seasonal, and the other was a regular permanent position. I was not interested in Temporary, so I applied for the permanent position. Got a call from their recruiter and got set up for a phone interview. Standard phone interview, it went well, and they offered to have me come in for an in-person interview, but they waited until this end-of-interview point in the conversation to try and sell me on the Temp/Seasonal position. I told them I was not interested in that, and was only interested in a permanent position. She told me she would need to look into the availability of the permanent position and that they would get back to me. Later in the day I got a call from another woman offering to schedule me for the in-person. I confirmed with her that the interview would be for the permanent position, not the temporary. For the in-person interview...they kept me waiting for over a half hour past the scheduled time which was unprofessional to say the least, but wouldn't have been a big deal had the woman who eventually interviewed me not said "ummmmm no, we're not hiring for permanent positions at this time". When I explained the conversations I had with the previous people, she said "OK maybe I'm not in the loop then, but I'm still pretty sure we're not". At that point she could have respected that my time was being wasted and cut me loose, but instead she carried on with the interview, and then afterwards had me sit in with one of their Reps for about 40 minutes to listen to phone calls. Again, not a big deal either had they not pulled a bait and switch and brought me in under a bogus pretense. After the whole thing was over and she was seeing me to the door, she re-iterated again that she was pretty positive there was no permanent position being offered. Two days later I got an e-mail confirmation that "the position has been filled". The total time wasted was about 2 hours from the time the interview was supposed to start and I was just sitting there waiting in their lobby, to when I exited the bldg. And that's not counting the time I spent w/the phone interview, filling out their pre-interview paperwork and consent forms, the commute to and from, etc. I was pretty pissed, but after reading the employee reviews here I feel better because it sounds like I dodged a bullet. And yes, they do run a credit check on you during the interview process. My recommendation would be to avoid. This is a dime-a-dozen phone rep job, and worst than most from the sounds of it.

    Interview Questions
    • Standard CSR interview questions...name a time you went above and beyond, name a time you dealt with a difficult customer, etc. etc.   Answer Question
    No Offer
    Negative Experience
    Easy Interview

Blue Nile Awards & Accolades

Something missing? Add an award
America's 200 Best Small Companies, Forbes, 2008

Additional Info

Unlock Profile
Website www.bluenile.com
Headquarters Seattle, WA
Size 150 to 499 Employees
Founded 1999
Type Company - Public (NILE)
Industry Retail
Revenue $100 to $500 million (USD) per year

Blue Nile helps tech-savvy Marc Antonys bejewel their Cleopatras. The online retailer offers luxury-grade jewelry at bluenile.com, and sells loose diamonds, settings, engagement rings, and other jewelry made of gold, platinum, and silver set with diamonds, pearls, emeralds, rubies, and sapphires. It also sells watches and provides custom jewelry design services. Blue Nile is the leader in online jewelry sales; its websites serve customers in the US, Canada, Europe, and the Asia-Pacific region -- some 40 countries in all. Chairman Mark Vadon and Ben Elowitz, formerly of... More

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