Booking.com – Why Work For Us?

8,600+ people right across the world are dedicated to serving Booking.com’s customers and property-owning partners. Our Account Management and Content teams work from local support offices with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations. Our IT teams, based in Amsterdam, take care of creating a perfect shopping experience for our customers.

We want to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed at Booking.com. We are a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. We have a variety of trainings and other methods within our Booking.com University program to help to do just that.

Our mission

To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.


Booking.com

Booking.com B.V., part of Priceline.com (Nasdaq: PCLN), owns and operates Booking.com™.

Booking.com was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company . Booking.com is still operated from Amsterdam and supported by over 150 offices in over 50 countries.

Our companies' timeline

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Picture yourself as part of our international team and join in on the innovation in one of our 155+ offices worldwide. We offer an international dynamic work environment with a culture that is open, innovative and performance oriented.

Does a successful career to you mean challenges, delivering results and winning? Should it be an environment that values your individuality? Our scale and scope, Amsterdam roots, commitment to people, and high standards of integrity make Booking.com a great place to grow your career.

There are many benefits in joining the Booking.com Team. We offer a competitive salary, attractive bonus plan, commuting reimbursement, a pension plan, travel perks, social events and training opportunities. We constantly find good reasons to celebrate our success! Together with over 8,600+ employees globally, we make sure hard work pays off with a relaxed working environment.

Development opportunities abound at Booking.com, where your ambitions and ideas will be encouraged. Be part of our fast-paced, innovative work environment by lending your expertise, or come aboard ready to learn and grow!

The application process is simple: just browse through our vacancies, upload your CV and we will get back to you. We look forward to receiving your application!

Meet some of the people at Booking.com

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Koichi Masud

Account Manager in Osaka

Booking.com is a melting pot of smart people; a company of many colours. We are all blue at heart but unique in our own way. It’s this diversity that makes us strong.


Bettina Chouhy

Content Support Coordinator in New York


My colleagues are the best thing about my job! Our offices are full of smart, motivated and energetic people — the world over. And we’re all genuinely happy to be here


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Darren Huston

CEO in Amsterdam

I don’t tell people what to do, I just give people resources to go and figure out what they need to do themselves. And I try to let the teams have fun.

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Jawad Kabeer

Senior Account Manager in Bangalore

We have the best work culture right here. We are empowered and responsible so we can make decisions and get things done

Audrey Strnadel

Coordinator Hotels in Orlando

Love working with people from different offices, cultures and countries!

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Stani Taoush

Customer Service Executive in Berlin

People told me I wouldn't find a job in Berlin unless I ‘reconsidered my appearance’. Booking.com accepted me unconditionally. I finally feel like I belong. I’ve found a family.


Tana Ireland

Account Manager in Denver

Every day here is a new adventure — and it’s never boring! Love that I get to travel to amazing places and get to know even more Booking.com colleagues.

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Zoe Gillenwater

UX Designer in Amsterdam

Able to work on projects from start to finish here instead of on just a tiny piece. You have a lot more ownership. It’s why I chose Booking.com

Pratthana Lueangwichaisakun

Office Manager in Bangkok

Everyone here is equal. Where else could you share a table with the CEO at lunch? Never experienced this before at a multinational.

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Mizuho Abe

Customer Service Executive in Tokyo

The atmosphere here is truly international while working at Booking.com, it’s pretty amazing we all have the same goal, which is to support customers, regardless which office you are working in.






At Booking.com we offer learning programs, experiences and content that gives knowledge & skills to meet the challenges of today while preparing for the challenges of the future.

With the rapid rate of growth and change we experience, our people need to grow with the company. Learning plays a central role in this. We acknowledge that everyone learns a little bit differently and that’s why we create opportunities to learn on your own, with others, – or from others.



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Booking.com Cares!

Booking.com is not just looking to put destinations on the map, we’re looking to create the Booking Cares effect. We want to improve our destinations by donating our time and expertise to our partner organizations.

Together with our colleagues, we can look for ways to contribute to the growth and sustainability of our destinations by combining our effort, talent and creativity. Booking.com Cares for the needs of our environment, our cultural heritage and sustainable tourism.

Learn more about 2014 results for the Booking Cares program below.

In 2014, several hundred Booking.com employees joined a Cares project, more than 30 new projects were submitted, and over 60 of our offices now have a Cares project online. 


Booking.com Reviews

3.4
353 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
212 Ratings
  • Helpful (1)

    New, onboarding through Manpower during training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Executive in Bellevue, WA
    Current Contractor - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Highest diversity and inclusivity in workplace. They don't just say it, they're committed to it. In fact, since customer service is 24/7 and global, there's so much room for growth and development it makes you happy to know they almost exclusively promote from within! Aside from the usual benefits there's the annual party they throw in Amsterdam every year! Genius!
    Best rates for accommodations worldwide!

    Cons

    We serve. So shift schedules are never written in stone, and although it is fine to swing an exchange for a day or two, schedules will be filled based on the needs of the customer base.

    Advice to Management

    Continue improving the training and onboarding program. Adding a few more days or even a couple of weeks of solid practical experience should really cover the newly expanded roles CSEs are expected to take.

Booking.com Interviews

Interview Experience

Interview Experience

61%
17%
21%

Getting an Interview

Getting an Interview

74%
11%
5%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    No Offer
    Positive Experience
    Average Interview
    No Offer
    Positive Experience
    Average Interview

    Interview

    If you are a female please dress appropriately, business casual or business like preferred. You interview will be a phone interview followed by a panel interview. The people are extremely nice.

    Interview Questions

    • why do you want to work for this Company?   1 Answer

Booking.com Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Recent Updates
  • Booking.com update
    30+ days ago

    Santa Clara here we come! Meet us at Percona Live 2015 starting at April 13th at the Hyatt Regency Santa Clara & The Santa Clara Convention Center. http://glassdoor.com/slink.htm?key=vIfmp

    Percona Live MySQL Conference 2015 | April 13rd - 16th, 2015

    Percona, the leading independent provider of MySQL professional services, hosts Percona Live MySQL Conference & Expo 2014 at the Hyatt Santa Clara and Santa Clara Convention Center.

  • Booking.com update
    30+ days ago

    Explore our new Customer Service office in Amsterdam Sloterdijk, meet some of the team and find out what makes our Team Leader positions great! http://glassdoor.com/slink.htm?key=vIfT7

    Customer Service Team Leaders at Booking.com

    Check out our brand new Customer Service Center in Sloterdijk! Did you know this is our 6th office in Amsterdam?

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Additional Info

Website www.workingatbooking.com
Headquarters Amsterdam, Netherlands
Size 5000+ Employees
Founded 1996
Type Company - Public
Industry Travel & Tourism
Revenue $2 to $5 billion (USD) per year

Booking.com, part of the Priceline Group (NASDAQ: PCLN), is one of the world's leading e-commerce companies. We were established in 1996 in Amsterdam, Netherlands and are truly global with over 150 offices worldwide. We are the world leader in booking accommodations online. On average, we book over 800,000 room nights every 24 hours.

We want to be the best team of... More

Mission: To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.

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