Work in HR? Unlock Free Profile – Why Work For Us? B.V., part of (Nasdaq: PCLN), owns and operates™. was established in 1996 in Amsterdam, The Netherlands and has grown into the world’s leading online hotel and accommodation reservations company . is still operated from Amsterdam and supported by over 130 offices in over 50 countries.

The team

7.000+ people right across the world are dedicated to serving’s customers and property-owning partners. Our Account Management and Content teams work from local support offices with our property partners to support transparency, availability, and best pricing for all our customers. Our multilingual Customer Service team provides 24/7 dedicated assistance and advocacy to make sure our customers’ stays meet or exceed their expectations. Our IT teams, based in Amsterdam, take care of creating a perfect shopping experience for our customers.

We want to be the best team of motivated and skilled people in the industry. Over 100 nationalities are employed at We are a melting pot of people from all over the world working together. Employees are encouraged to develop their own talents. We have a variety of trainings and other methods within our University program to help to do just that.

Our mission

To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.


Picture yourself as part of our international team and join in on the innovation at our headquarters in Amsterdam or in one of our 130 offices worldwide. We offer an international dynamic work environment with a culture that is open, innovative and performance oriented. Does a successful career to you mean challenges, delivering results and winning? Should it be an environment that values your individuality? Our scale and scope, Amsterdam roots, commitment to people, and high standards of integrity make a great place to grow your career.

There are many benefits in joining the Team. We offer a competitive salary, attractive bonus plan, commuting reimbursement, a pension plan, travel perks, and training opportunities. We constantly find good reasons to celebrate our success! Together with over 7.000+ employees globally, we make sure hard work pays off with a relaxed working environment.

Development opportunities abound at, where your ambitions and ideas will be encouraged. Be part of our fast-paced, innovative work environment by lending your expertise, or come aboard ready to learn and grow!

The application process is simple: just browse through our vacancies, upload your CV and we will get back to you. We look forward to receiving your application!

What employees are saying...


Vivian, Senior Technical Coordinator for the Asia-Pacific region

Vivian joined in November 2007 as an Operational Team Leader Hotels.

Asked to describe her work at in 3 words, Vivian quickly replied: "fun, friendly, flexible. Fun because encourages an open, international work environment, friendly because building good working relationships is key for our success and flexible because at we are all given the opportunity to grow and try our hand at new challenges.
So what makes different to other companies? The fact that such large emphasis is put on developing staff. Sharing knowledge is part of our everyday work and it is inspiring to work for a company that nourishes interaction and learning about the business."


Eric, IT Developer in Amsterdam

Eric joined on February 1st 2010 and is a Team Lead in the IT department.

"Developers at are truly empowered to make changes.
Sometimes there will be problems and that's ok. We get more done by taking bold strides than carefully walking on eggshells.
We're operating on a huge scale and growing at a staggering rate. That makes our work challenging, but also a great learning environment. Our focus is scaling up and thinking ahead.
And is a fun place to work. We have great people from all over the world. We work hard and play hard, laughing and learning is what we do."


Xaveer, Area Manager Hotels in New York

Xaveer is at since November 2008 and works as Area Manager Hotels - New York.

"It's great to work in a company that feels small, but is actually one of the biggest players. All of my colleagues are motivated to give their best.
Account Management at is much more than maintaining regular contact with hotels. It's about creating win-win situations and being open to change. In my role I also have the benefit to coach my own team to excel and improve my management skills in the process.
Everybody at is stimulated to think outside the box and develop new skills. That ensures interest and makes me, personally, happy to come to work each day."


Gianbattista, Area Manager

Gianbattista joined in March 2008 as an Account Manager Hotels

"I enjoy experiencing the incredible flexibility we all work hard to maintain. To be able to address challenges and needs immediately in order to satisfy our customers is one of our key strengths. is all about team work and its that constant cooperation that keeps us motivated. If you think something could be improved, your input is always welcome.
Then there's the company culture. At you're not just a number, you are respected for working hard and helping the team achieve the best it can."


Elodie, Team Leader Customer Care

Elodie joined in June 2008 as a Customer Service Employee

"I like that has let me develop a customized career that has taken me as far as my ambition and skills have allowed. I started as a Customer Care executive, transitioned to a senior role on the weekend shift, and now I am a Team Lead  responsible for a group of really enthusiastic people.
At, your colleagues are also your friends. We put a lot of energy and hard work into our jobs, but still manage to have lots of fun. Working for a company that grows so quickly and welcomes immediate change makes you want to fully commit to give your best every day."


Per, Team Leader Credit Control Greater China

Per joined in November 2010 as a Credit Controller.

" is filled with people who love what they are doing, coming to work looking to make a difference. The company is based in the fast-paced online industry, meaning that exciting changes and opportunities are always present.
Many companies pride themselves on having their people as their most important resource but in you really feel it - every day - and this creates an inspiring atmosphere to work in.

I feel that I can make a difference and that I have total support for my development, professional as well as personal. Also, working with people from all over the world means that everyday you learn something new."


Alessandro, Global Credit Control Manager in Amsterdam

Alessandro joined in August 2007 as a Credit Risk Administrator.

"It's incredible how much this dynamic international company has grown over the past ten years and most of that growth is due to the ability of its very committed and flexible employees to address challenges immediately.
In, we are never simply happy with what we have already achieved, but are always implementing new ideas and looking for ways to improve performance.
This works for us because we never lose sight of the personal dimension and the importance of personal growth. Together, we have created an environment that gives people the confidence and freedom to take decisions that have a positive impact on the company." Reviews

226 Reviews
226 Reviews
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  1. loves there employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive  in  Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA

    I have been working at full-time for more than a year


    I absolutely love the the company and wish there was a call center in Vegas


    no cons at all company was grreeaattt!

    Advice to ManagementAdvice

    Please continue to love on your employees- Couture

    Positive Outlook
    Approves of CEO Interviews

Updated Sep 24, 2014
Updated Sep 24, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty



  1. 2 people found this helpful  

    Customer Service Executive Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 4+ weeks - interviewed at

    Interview Details

    I've applied online but did not get any response. After a month HR staff called me asking if I'm still interested in this position and when I confirmed I've been invited for group assesment and 1:1 interview which took place the same day.

    During the group assessment there was a typical presentation of company profile and work conditions from the HR side and short, basic presentation of candidates (name, nationality etc.). Then language test in EN and native language which required basically to write an answer for the client complaint. Then everyone had 1:1 meeting with CS and HR representants. Questions in general were very basic- what can you offer to booking,com? What is the most important in CS job? How would you manage with difficult situation? I've been also asked to act the phone conversation with complaining customer.

    Salary is not negotiable and was given in the advert. My first bad impresion was when someone asked for the possibilities of grow inside of the company and the HR's answer was that they are looking for someone who will be dedicated to customer service role (!?). Sorry to say this but 1st line CS job is not a dreamed one for most of the people and if company offers very basic salary (lower than most european salaries in CS) and do not offers any posibilities to be promoted, it does not make a good impression in my opinion. HR and CS staff were quite friendly although had strange feeling that they had a little bit aggressive attitude so I'm not sure if this is the type of people I would like to work with. Information from HR about rejection my candidature came after few days which is a plus for the company.

    No Offer
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Additional Info

Headquarters Amsterdam, Netherlands
Size 1000 to 5000 Employees
Founded 1996
Type Company - Public
Industry Travel & Tourism
Revenue $2 to $5 billion (USD) per year, part of the Priceline Group (NASDAQ: PCLN), is one of the world's leading e-commerce companies. We were established in 1996 in Amsterdam, Netherlands and are truly global with over 130 offices worldwide. We are the world leader in booking accommodations online. On average, we book over 700,000 room nights every 24 hours.

We want to be the best team of...

Mission: To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.

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