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  • Booking.com update
    14 days ago

    Did you know http://glassdoor.com/slink.htm?key=vIKHa is one of our 289 hackathon projects and counting? http://glassdoor.com/slink.htm?key=vIKHA

    Booking.com Hackathon

    A peek inside the Booking #hackathon. Go forth and make awesome. Every month.

  • Booking.com update
    27 days ago

    How we designed http://glassdoor.com/slink.htm?key=vIKAi for Business by combining quantitative and qualitative research methods: http://glassdoor.com/slink.htm?key=vIKAe.

    How we designed Booking.com for Business

    It's no secret that Booking.com has a strong data-driven culture. We validate our work through A/B experimentation, allowing millions of customers to have their say in what works best. But quantitative research is not our answer to everything; we adjust our toolset to the problem at hand.

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Booking.com – Why Work For Us?

Your next career destination

Since its foundation in 1996, Booking.com has been one of the travel sector's best-kept secrets. Today we are the world¹s #1 accommodation site, with over a billion guest nights booked and counting. We attribute our success to never losing sight of our customer¹s needs and remaining true to our mission: to help leisure and business travelers, whatever their budgets, easily discover, book, and enjoy the world¹s best places to stay.

A truly global and dynamic organization, Booking.com has over 9,300 people with 140+ nationalities, working from 165+ offices worldwide and dedicated to serving customers and partners. We know Booking.com has become successful through thousands of personal and collective contributions. Our talented people, strong foundations, hard-won experience, diversity of cultures and global ethos help us get it booking right each day.

Picture yourself working at Booking.com. Depending on your role, you will work from one of our local offices or our HQ in Amsterdam. Whether you are in Technology, Customer Services, Content Management, Account Management or Marketing, you will be part of an international team of experts like yourself. To book your next job, visit workingatbooking.com.

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Our values describe the "how" of Booking.com: how we behave, how we deal with colleagues, customers, and partners. They describe who we are and what drives our behavior. 

 Keep the customer at the center of everything you do.

Booking.com aims to produce the best possible customer experience, with the greatest selection of accommodation options, the smoothest, most intuitive process, and the greatest customer service. The customer comes first. 

Experiment, learn, and be open to change.

Innovation and learning are the lifeblood of Booking.com. Through constant experimentation and continuous refinement of our products and processes, we can stay relevant, but also improve our efficiency, productivity and value. When trying new things there will be failures, of course – we choose to see these as valuable learning experiences. 

Work together to achieve success, but always challenge one another to improve.

Booking.com gives each employee the power to make decisions, as well as responsibility for these decisions, but when we work together – across cultures, countries and departments – we reach the best solutions. We are always open to other perspectives and fresh ideas, and the best solutions come from diversity of thought.

Be humble, open, and friendly, and remember that our diversity gives us strength.

In running a successful, international company we want to include everyone – and encourage a friendly, supportive atmosphere, because, without the people, there is no Booking.com.

Get things done today. Tomorrow will bring fresh challenges.

The online world moves fast. And we need to move fast with it. One of Booking.com’s strengths lies in rapid execution, and an ability to get fast results. The faster we execute, the faster we learn, and the faster we improve. By executing every day, we can build a solid platform for tomorrow. We are here for the long term.


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Koichi Masud

Account Manager, Osaka

"Booking.com is a melting pot of smart people; a company of many colours. We are all blue at heart but unique in our own way. It’s this diversity that makes us strong."


Bettina Chouhy

Content Support Coordinator, New York


"My colleagues are the best thing about my job! Our offices are full of smart, motivated and energetic people — the world over. And we’re all genuinely happy to be here."

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Darren Huston

CEO 

"I don’t tell people what to do, I just give people resources to go and figure out what they need to do themselves. And I try to let the teams have fun."

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Jawad Kabeer

Senior Account Manager, Bangalore

"We have the best work culture right here. We are empowered and responsible so we can make decisions and get things done."

Audrey Strnadel

Coordinator Hotels, Orlando

"Love working with people from different offices, cultures and countries!"

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Stani Taoush

Customer Service Executive, Berlin

"People told me I wouldn't find a job in Berlin unless I ‘reconsidered my appearance’. Booking.com accepted me unconditionally. I finally feel like I belong. I’ve found a family."


Tana Ireland

Account Manager, Denver

"Every day here is a new adventure — and it’s never boring! Love that I get to travel to amazing places and get to know even more Booking.com colleagues."

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Zoe Gillenwater

UX Designer, Amsterdam

"Able to work on projects from start to finish here instead of on just a tiny piece. You have a lot more ownership. It’s why I chose Booking.com."

Pratthana Lueangwichaisakun

Office Manager, Bangkok

"Everyone here is equal. Where else could you share a table with the CEO at lunch? Never experienced this before at a multinational."

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Mizuho Abe

Customer Service Executive, Tokyo

"The atmosphere here is truly international while working at Booking.com, it’s pretty amazing we all have the same goal, which is to support customers, regardless which office you are working in."


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At Booking.com we offer learning programs, experiences and content that gives knowledge and skills to meet the challenges of today while preparing for the challenges of the future.

With the rapid rate of growth and change we experience, our people need to grow with the company. Learning plays a central role in this. We acknowledge that everyone learns a little bit differently and that’s why we create opportunities to learn on your own, with others, or from others.



About Booking Cares

Booking Cares is the CSR program of Booking.com where our employees get one day a year from Booking.com to do volunteer work. They can work on something that matters to the local community and at the same time can have a real impact on making tourism in our destinations sustainable. We have the opportunity and the resources to make a significant impact. We focus on the following three themes: Cultural Heritage, Environment and Sustainable Tourism.

Why?

Because we care about our destinations. Not only because they're the places our customers travel to but because our growing number of partners rely on these places for sustainable tourism. More importantly, it's also because we live and work there. In a small world we are all neighbors! We want to take on the responsibility to care for our communities!

How?

By bringing together supply and demand. We post partner organizations and their specific projects online on our internal Cares platform. Our partner organizations know how to make an impact but maybe lack the time, resources, skills and visibility to actualize their goals. We help them by spending one day working together on something that matters to the local community, something that can have a real impact on making tourism in our destinations sustainable.





Booking.com Reviews

3.5
Rating Trends
Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
256 Ratings
  • Featured Review

    Helpful (9)

    I enjoy working at Booking.com because of the people, travel and challenging work.

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Booking.com full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Travel- I've traveled to countries I would've never thought I could ever visit. Personal Development- I was able to take control of my career and focus on my development along with the support of my manager. Training- I've had the opportunity to go to management training and cross- training in other offices. Culture- the people are awesome, we are encouraged to collaborate and share best practices amongst our team and with other offices. Other perks - free monthly lunch, yearly Annual meeting in Amsterdam.

    Cons

    Change is constant- if you're a creature of habit and routine, the constantly changing business can be frustrating. Fast paced environment- it can be difficult to keep up if you're not used to it. Keeps you on your toes.


Booking.com Interviews

Interview Experience

Interview Experience

63%
18%
18%

Getting an Interview

Getting an Interview

73%
11%
7%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (1)  

    Customer Service Manager/Seattle WA Interview

    Anonymous Employee in Seattle, WA
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 3 weeksinterviewed at Booking.com (Seattle, WA) in July 2015.

    Interview

    I interviewed with several people in the the leadership group. I was impressed with the level of talent and dedication I encountered throughout the process. I was a finalist for the position, ultimatly an internal candidate was chosen for the position. Though I was disappointed I did not get the position its encouraging to see that they do promote internally. Overall the experience was very positive. I will continue to seek other potions within Booking.com that fit my skill set.

    Interview Questions

    • The final interview was very focused on describing my values.   Answer Question

Booking.com Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Website www.workingatbooking.com
Headquarters Amsterdam, Netherlands
Size 5000+ Employees
Founded 1996
Type Company - Public
Industry Information Technology
Revenue $2 to $5 billion (USD) per year

Booking.com is one of the world’s leading e-commerce companies. A truly global and dynamic organization, Booking.com has over 9,300 dedicated employees in 165+ offices and offers a dynamic work environment with a culture that is open, innovative and performance-oriented. Established in 1996, Booking.com is available in 42 languages, offers more than 625,000 hotels and ... More

Mission: To help leisure and business travellers, whatever their budgets, easily discover, book, and enjoy the world’s best places to stay.

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