Bracket – Why Work For Us?

Open Letter to Current Employees, Former Employees and Position Candidates.

We would like to thank all those who have taken the time to share their feedback with us. Your insight, comments and suggestions have been invaluable. Bracket’s leadership team is committed to developing an inclusive employee engagement focus that embraces the commitment, excellence and expertise of our employees. Through our engagement program we are confident that it will demonstrate our commitment to making Bracket  an inspiring  and fun place to work. Through our open door policy we encourage employees to provide feedback to our leadership team. It is through feedback that we will continue to improve our Company and enhance the level of service we provide to our clients.

All the best

Jeff Kinell

CEO Bracket.


Bracket innovates at the leading-edge of clinical research data, one exceptional service at a time. From the advanced technology of our eCOA electronic Clinical Outcomes Assessments flexible platform, to the efficiency of our scalable and configurable Randomization and Trial Supply Management (RTSM)Clinical IRT solution, to our science-focused Rater Training and Quality Assurance programs, Bracket does it faster, better and with an eye on the future of our industry.                  


    Who We Are

Bracket was created in 2011 through the merger of the Specialty Clinical Services and Clinical Technologies Group business units within United BioSource Corporation (UBC), which was acquired by pharmacy benefit manager Medco Health Solutions. Express Scripts acquired Medco Health Solutions in 2012.

In August 2013, Bracket became an independent portfolio company of Parthenon Capital Partners, a Boston- and San Francisco-based growth-oriented private equity firm that provides capital and strategic resources to growing middle market companies for acquisitions and internal growth. Together, Bracket and Parthenon Capital Partners are committed to continued innovation and growth, and to providing exceptional service to our pharma, biotech and medical device industry clients.

Bracket Endpoint Reliability from Bracket eLearning on Vimeo.




  •  An opportunity to join organization dedicated to providing career development opportunities for high-performing employees?
  • An opportunity to accelerate the use of technology in clinical trials?

A pundefinedosition that allows you to contribute to the “greater good” by playing a part in bringing new medicines to the world?

  • A chance to propel your established life sciences career in a new direction?


The fact that we are contributing towards helping mankind. We are developing software to run clinical trials on drugs that can help humans later”


Bracket Reviews

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Jeff Kinell
8 Ratings
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    Helpful (10)

    Good place to develop your skills

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at Bracket full-time


    There is no doubt that my years at Bracket were equally as important to my overall development as my college degree. I learned how to plan project timelines, manage budgets, draft agendas, take effective meeting minutes, and communicate with high level clients on multi-million dollar projects through every medium there is. I am extremely grateful for these opportunities I was afforded. Me and all of my friends that have since moved on from Bracket are hyper successful. That is not a coincidence. Bracket absolutely provided with the tools I needed to succeed in the business world.


    Bracket developed a long history of overworking and underpaying people. It really did not negatively affect Bracket until this Glassdoor site was created. Once the reviews started flooding in, they had and now have a problem on their hands. Obviously if you hire enough kids out of Ivy League schools, and negotiate their salaries down to 50% of their earning potential, it will eventually create resentment. Senior management and HR may have thought they won at the time with the "soft" labor market after 2008 hit, but they clearly lost long term now that there is so much transparency and accountability with the internet. Stringing temp to hires along for a year before you axe them. Withholding bonuses and raises because they are "sitting on the CEO's desk waiting to be signed". You can't do that sort of stuff anymore, it will manifest itself here. You should have had the fortitude to make the changes on your accord but now your hand has been forced.

    Advice to Management

    You can only have so many introverted senior leaders in place at one time. Their talent and acumen aside, some of those Directors wreaked absolute havoc on your employee satisfaction and the overall perception of Bracket. Empower BE, BW, and people of the like. One RB is enough for the whole senior leadership crew, you can't have 6 of them. I think Jeff will be good for the company. Get some new blood in the senior roles ASAP.

Bracket Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Declined Offer
    Negative Experience
    Easy Interview


    I applied through other source. The process took a week. I interviewed at Bracket in March 2015.


    I should mention I had not checked GlassDoor prior to going through this; and I'm moving myself for eating my time. A former coworker from another company supplied me information to this position, and supplied my resume to the company. Apparently the higher ups grabbed my resume quickly and were interested; but apparently 'could not hire me directly due to company policy.' Instead, my resume was pushed over to their recruiter; still being contacted the same day. After going over the position he set me up will an interview. This all took less than an hour, and I was kept up to date through my former coworker via text. My interview had to be rescheduled two days later than originally scheduled due to illness, but they were very accommodating. The receptionist was very polite while i waited for the first person to arrive. I interviewed with four people; one which was over the phone from the UK. I had to walk between two buildings during the whole ordeal. Each one asked the same exact questions. There were technical difficulties with reaching out to the person in the UK, which added an extra twenty minutes on top of everything. Everyone was nice, and I had multiple things in common with two of the people I interviewed with in person. I left feeling positive about the whole thing. The recruiter called me back shortly after to ask how it went; and whether or not he should accept on my behalf if they supplied an offer. At the time I said yes. He said he would reach back out to me at a specific time later on that day. He did not for almost an entire week. ***During this whole process, I came to find out the details about were being supplied to my former coworker. I received a text from them about my interview over an HOUR before the recruiter called. The interviewers also went into detail over what was said during the interviews.***

    Interview Questions

    • What is your greatest strength? [Asked by all 4.]   Answer Question
    • What is your greatest weakness? [Asked by all 4.]   Answer Question
    • So.. Tell me about yourself. [Asked by all 4 with the same inflection.]   Answer Question

    Reasons for Declining

    Besides the non-negotiable pay rate WELL below my skill level; and the breach of trust over the progress of the interview process, and interview itself. I explained to the recruiter that I had lost interest after the week-long cold shoulder [from him, and the company - Thursday to Wednesday] after being told I would be spoken to later on that day. I had to reiterate this three times to the recruiter over the phone for the next three weeks; who STILL decided to call me again yesterday to leave me a voicemail to 'just let me know they decided to pass, but he would keep an eye out for other positions for me.'

Bracket Awards & Accolades

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Additional Info

Headquarters Wayne, PA
Size 500 to 999 Employees
Type Company - Private
Industry Biotech & Pharmaceuticals
Revenue $100 to $500 million (USD) per year

We offer a unique suite of solutions, with a unique perspective on clinical research development. We focus on bringing together best-in-class science, technology and service to drive superior clinical outcome results for our clients and for their patients. Increasing the Power of Clinical Research Data.

Mission: "We will set the industry benchmark for enabling our customers to achieve competitive advantage through the use of clinical technology solutions."

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