British Airways Reviews

Rating Trends
Recommend to a friend
Approve of CEO
British Airways CEO Keith Williams
Keith Williams
73 Ratings
  • Great place

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager
    Current Employee - Project Manager

    I have been working at British Airways

    Approves of CEO
    Approves of CEO


    Management support, great co-workers and flight benefits.


    Too much cut backs and staff redundancies.

    Advice to Management


British Airways Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Passenger Service Agent Interview

    Anonymous Interview Candidate in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 1+ weekinterviewed at British Airways (New York, NY) in April 2015.


    I applied online on March 20. You have to do 30 questions of English/Mathematic test in 8 minutes. The company said there is no one can finish all on time, just try your best. Also, you have to do the personality test, there will be ideal answer and real answer. I then receive a call from BA a few days later and ask me to come to their office the following Monday for another computer test. The test is similar to what I did online, but it is 50 questions in 12 minutes. After you pass, they will schedule you a 2-to-1 interview.
    Some questions in 2-to-1 interview:
    1) tell me a time when you handle angry passenger.
    2) if the passenger is having a oversize carry on baggage, how will you tell the passenger to check that in?
    3) is there anything you would like to change in your working environment?
    4) how do you work with difficult coworker?
    5) what if your supervisor keep asking you to perform different duty?
    6) what will you do when a customer ask you to do something when you are inconvenience?

    Interview Questions

    • Tell me a time when you handle angry passenger.   1 Answer

British Airways Awards & Accolades

Something missing? Add an award
Top 100 Graduate Employers, The Sunday Times (UK), 2009

Additional Info

Unlock Profile
Headquarters West Drayton, United Kingdom
Size 5000+ Employees
Founded 1974
Type Subsidiary or Business Segment
Industry Travel & Tourism
Revenue $10+ billion (USD) per year

A member of the royal family of European airlines, British Airways (BA) carries passengers and cargo to more than 150 destinations in some 75 countries from hubs at London's Heathrow and Gatwick airports. The carrier operates a fleet of about 240 aircraft, consisting mainly of Airbus and Boeing jets. BA extends its network to more than 400 total destinations via joint business agreements and code-sharing relationships with AMR's American Airlines and members of the Oneworld alliance, such as Qantas. Among Europe's flag carriers, BA is outranked only by the combined Air... More

Work at British Airways? Share Your Experiences

British Airways

Click to Rate