British Gas

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Centrica HQ
British Gas, central Cardiff (Photo thanks to Geograph user Jaggery, Some Rights Reserved)

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British Gas Reviews

84 Reviews
84 Reviews
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Chris Weston
20 Ratings
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    British Gas Energy

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in London, England (UK)
    Current Employee - Manager in London, England (UK)

    I have been working at British Gas full-time (more than 5 years)


    The size of the organisation enables career development and learning, be it B2C or B2B, there is a wide variety of roles in a wide range of disciplines. BG is only one part of Centrica's business.

    The majority of people are extremely passionate about what they do - tend to be very driven, hard working and committed to the BG brand. Real advocates for the business. Really great to work alongside.

    Work life balance is excellent - it is extremely supportive of you as an individual and trusts and empowers its employees to manage their own workload and get it done as required. Real flexibility in accommodating school runs, looking after your elderly relatives and work from home. A real plus, but understandably vary depending on your role.


    The external market conditions place enormous pressure on the organisation - be it government or regulator policy in the UK or abroad, downstream gas prices, competitor activity (other big six as well as small suppliers); energy security for the future; and this drives much change - sometimes too much and it can take some time to deliver projects or initiatives often caused due to the sheer volume of change needing frequently re-prioritised to the excessive rigour and governance that just slows things down. These pressures also make being an employee difficult as you are not the most popular (akin to the banks!)

    There has been numerous senior leadership changes (at CEO and above) over the last 12 months with people going and coming - this has made it difficult to set out a clear strategic direction of where BG needs to go given the changing market. New appointments are imminent and should help reposition the business for the future but will undoubtedly bring more change.

    Advice to ManagementAdvice

    Change needs to be managed far better than it is at present - it can be to complex, bureaucratic and lengthy with too many decision makers - it needs to be more fit for purpose and action orientated, so that things move quickly but for the right reasons

    Neutral Outlook
    No opinion of CEO

British Gas Interviews

Updated Jan 22, 2015
Updated Jan 22, 2015

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Advisor Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online – interviewed at British Gas.

    Interview Details

    First you do an online application with some Numerical tests and Structured Questions. You also get to fill in questions on your attitudes, adapting to change and so on.

    Then if you are successful you get a telephone interview. This is mostly competency based. Also do research. Finally you are invited to an Assessment Centre. There is a role play and the information is all there. There is also an interview based on the online answers about your attitudes and how you adapt to change or are able to work in a team.
    Mostly its Situation; Task; Action & Result (STAR) based so examples have to be good.

    Interview Questions
    • Can you tell me of a time when you were in a team and had problems. How did you feel? What did you do? Did you tell your boss?   Answer Question
    No Offer
    Positive Experience
    Average Interview

British Gas Awards & Accolades

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UK's 50 Best Places to Work (Business & Services), Great Place to Work, 2009
UK's 50 Best Places to Work, Great Place to Work, 2008

Additional Info

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Headquarters Windsor, United Kingdom
Size 5000+ Employees
Founded 1812
Type Company - Private
Industry Oil, Gas, Energy & Utilities
Revenue Unknown / Non-Applicable
Competitors Unknown

We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest quality Home Services expertise in the country.

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