British Gas

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British Gas, central Cardiff (Photo thanks to Geograph user Jaggery, Some Rights Reserved)

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British Gas Reviews

82 Reviews
82 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Chris Weston
20 Ratings

    Working with customers who call in to cancel, downgrade contract or book in jobs and breakdowns

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at British Gas


    Working with customers, commission, opportunities, team work, innovation, holidays, getting involved with strategic decision making, expanding knowledge through training


    job stability, working wih irate customers, dealing with difficult situations, making tough decisions regarding customers in terms of vulnerable customers, having strict sign on times and breaks

    Advice to ManagementAdvice

    More job stability

British Gas Interviews

Updated Dec 1, 2014
Updated Dec 1, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Smart Energy Expert (Meter Engineer) Interview

    Anonymous Employee in Derby, England (UK)
    Anonymous Employee in Derby, England (UK)
    Application Details

    I applied online. The process took 3 weeksinterviewed at British Gas in November 2014.

    Interview Details

    the first interview is by telephone, they ask you to have examples of times you have had a mechanical problem, and i dont recall the other, but they let you prepare the answers well in advance. I hate talking over the phone, so i was sure i wasnt going to make it to the next stage, but the lady that conducted the interview was really friendly and made the process alot easier. She then told me that i had made it to the next stage which is a half day assessment in Leeds, this consisted of an interview, a mechanical reasoning test and a team exercise (kind of like roleplay).
    in the interview you are sat in a room with 2 managers, they were both really friendly and told me that they like to try and do them informally. They asked questions based on the answers you gave in the behavioural test online to apply for the job, (e.g 'in the behavioural test, the answers you gave suggest that you may, on occasion, cut corners in your work, tell me a time when you may have not been as thorough as you could have been'). Then it was the mechanical reasoning test, it was very easy, it was just multiple choice questions that you had to answer, e.g if cog x moves this way, which way will cog y move? and then finally, it was the group exercise... where all the candidates sat together, and a lady that worked there pretended to be a customer and you had to make things for her like paperclip bracelets and blow up balloons whilst some other staff watch and review you. it sounds easy, but after the first try where you make them, she will say its not right she wanted a bracelet made of all blue paperclips and only red balloons blowing up (so you have to ask her specifically what she wants before you start, if you remember to do that you will have a massive advantage because noone asked, they just assumed) Overall it was a good experience, everyone was really helpful and friendly, they rang me today and unfortunately i didnt get the job, im really disappointed, but they said it was the interview that let me down, but they were impressed with the rest of my application, and they encouraged me to apply again in the future.

    Interview Questions
    • Tell me an example of a time that you have completed a task for a company that you may have found unethical   Answer Question
    No Offer
    Positive Experience
    Average Interview

British Gas Awards & Accolades

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UK's 50 Best Places to Work (Business & Services), Great Place to Work, 2009
UK's 50 Best Places to Work, Great Place to Work, 2008

Additional Info

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Headquarters Windsor, United Kingdom
Size 5000+ Employees
Founded 1812
Type Company - Private
Industry Oil, Gas, Energy & Utilities
Revenue Unknown / Non-Applicable
Competitors Unknown

We look after our customers' worlds everyday by providing value for money, dedicated customer service, innovative energy solutions and the highest quality Home Services expertise in the country.

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