C3/CustomerContactChannels

  www.c3connect.com
  www.c3connect.com

C3/CustomerContactChannels Photos

C3/CustomerContactChannels Reviews

43 Reviews
2.4
43 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
C3/CustomerContactChannels President & COO Rick Ferry
Rick Ferry
16 Ratings
  1.  

    Rewarding and very fulfilling!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Salt Lake City, UT
    Current Employee - Business Analyst in Salt Lake City, UT

    I have been working at C3/CustomerContactChannels full-time (more than an year)

    Pros

    They work with my school needs. They also work great with my kids schedules. Being a single mom they have been the first company to actually care and help.

    Cons

    Giving people to many chances. They need to stuck to their polices a bit better.

    Advice to ManagementAdvice

    Remember that the polices are in place for everyone, not just one team.

    Recommends
    Positive Outlook
    Approves of CEO

C3/CustomerContactChannels Interviews

Updated Oct 13, 2014
Updated Oct 13, 2014

Interview Experience

Interview Experience

52%
33%
14%

Getting an Interview

Getting an Interview

62%
31%
4%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in McGregor, TX
    Anonymous Interview Candidate in McGregor, TX
    Application Details

    I applied online. The process took 2 daysinterviewed at C3/CustomerContactChannels in October 2014.

    Interview Details

    I was called in for a first interview. I walked in and instantly felt intimidated. The building was so big. The front office people were very nice and made me feel welcome. I was called back for my first interview quickly. The first question was what I knew about the company. I was asked to give examples of exemplary customer service, what happened when I had to calm down an irate customer and general questions about my background. I was asked if I wanted to stick around for the second interview. My second interviewer asked if I had any problems with working early, late, weekends, and overtime. I was given a tour and was asked a few more questions abut my background work. My personal life was asked about vaguely. I was brought back to the front and was offered the job on the spot. I had to fill in some papers on the computer and take a mouth swab drug test. I was so nervous I had to chew on the sponge to make my mouth water. Before I left I was given a piece of paper with instructions for my first day. I'm really looking forward to working here. I did hear that if you miss a day of training you'll get fired. Attendance is very important to them.

    Interview Questions
    • Give me an example of when you gave exemplary customer service.   View Answer
    Negotiation Details
    no negotiations
    Accepted Offer
    Positive Experience
    Easy Interview

C3/CustomerContactChannels Awards & Accolades

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Additional Info

Unlock Profile
Website www.c3connect.com
Headquarters Plantation, FL
Size 1000 to 5000 Employees
Founded 2010
Type Company - Private
Industry Business Services
Revenue $50 to $100 million (USD) per year
Competitors Aegis, Convergys, Alorica

C3/CustomerContactChannels is your trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions.

Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

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