C3/CustomerContactChannels

www.c3connect.com
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C3/CustomerContactChannels Photos

C3/CustomerContactChannels Reviews

67 Reviews
1.7
67 Reviews
Rating Trends

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Approve of CEO
C3/CustomerContactChannels President & COO Rick Ferry
Rick Ferry
29 Ratings
  •  

    Growing Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at C3/CustomerContactChannels full-time (less than a year)

    Pros

    C3 is a place that stresses how much they want employees to love what they do and where they work. They hire from within and have a learning university where you can get the skills necessary for other jobs like training, QA, and supervisor. I also like the fact that in my job I get to help people with decisions about healthcare needs. They are growing fast an opening up sites in new places. Some people come from other sites to help get things running smoothly.

    Cons

    none that I have seen yet.

    Advice to ManagementAdvice

    Have focus groups with employees to understand how they are feeling.

    Recommends
    Positive Outlook

C3/CustomerContactChannels Interviews

Updated Feb 7, 2015
Updated Feb 7, 2015

Interview Experience

Interview Experience

56%
30%
13%

Getting an Interview

Getting an Interview

54%
38%
5%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    Anonymous Interview Candidate in Salt Lake City, UT
    Application Details

    I applied online. The process took 3 daysinterviewed at C3/CustomerContactChannels in January 2015.

    Interview Details

    Applied online at 2am and had a recruiter call me at 8 am went in for an interview at 11:00 am. Interview was great. Was told they didn't have a training class at that time but they would contact me as soon as they do and expected one within the week. The next day got a call for a 2nd interview.

    Interview Questions
    • Pretty basic questions. How do you handle an upset customer?   Answer Question
    Accepted Offer
    Positive Experience
    Easy Interview

C3/CustomerContactChannels Awards & Accolades

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Additional Info

Unlock Profile
Website www.c3connect.com
Headquarters Plantation, FL
Size 1000 to 5000 Employees
Founded 2010
Type Company - Private
Industry Business Services
Revenue $50 to $100 million (USD) per year
Competitors Aegis, Convergys, Alorica

C3/CustomerContactChannels is your trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions.

Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

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