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C3/CustomerContactChannels Reviews

43 Reviews
43 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
C3/CustomerContactChannels President & COO Rick Ferry
Rick Ferry
16 Ratings

    Rewarding and very fulfilling!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Salt Lake City, UT
    Current Employee - Business Analyst in Salt Lake City, UT

    I have been working at C3/CustomerContactChannels full-time (more than an year)


    They work with my school needs. They also work great with my kids schedules. Being a single mom they have been the first company to actually care and help.


    Giving people to many chances. They need to stuck to their polices a bit better.

    Advice to ManagementAdvice

    Remember that the polices are in place for everyone, not just one team.

    Positive Outlook
    Approves of CEO

C3/CustomerContactChannels Interviews

Updated Oct 13, 2014
Updated Oct 13, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Service Representative Interview

    Anonymous Interview Candidate in McGregor, TX
    Anonymous Interview Candidate in McGregor, TX
    Application Details

    I applied online. The process took 2 daysinterviewed at C3/CustomerContactChannels in October 2014.

    Interview Details

    I was called in for a first interview. I walked in and instantly felt intimidated. The building was so big. The front office people were very nice and made me feel welcome. I was called back for my first interview quickly. The first question was what I knew about the company. I was asked to give examples of exemplary customer service, what happened when I had to calm down an irate customer and general questions about my background. I was asked if I wanted to stick around for the second interview. My second interviewer asked if I had any problems with working early, late, weekends, and overtime. I was given a tour and was asked a few more questions abut my background work. My personal life was asked about vaguely. I was brought back to the front and was offered the job on the spot. I had to fill in some papers on the computer and take a mouth swab drug test. I was so nervous I had to chew on the sponge to make my mouth water. Before I left I was given a piece of paper with instructions for my first day. I'm really looking forward to working here. I did hear that if you miss a day of training you'll get fired. Attendance is very important to them.

    Interview Questions
    • Give me an example of when you gave exemplary customer service.   View Answer
    Negotiation Details
    no negotiations
    Accepted Offer
    Positive Experience
    Easy Interview

C3/CustomerContactChannels Awards & Accolades

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Additional Info

Unlock Profile
Website www.c3connect.com
Headquarters Plantation, FL
Size 1000 to 5000 Employees
Founded 2010
Type Company - Private
Industry Business Services
Revenue $50 to $100 million (USD) per year
Competitors Aegis, Convergys, Alorica

C3/CustomerContactChannels is your trusted partner in outsourced customer management solutions. With three decades’ experience, we’re a category leader – one who employs time-tested methodologies and broad industry insights to seamlessly manage customer contacts and interactions.

Our singular focus: To build brand value with every call we answer, every email we respond to, and every web visitor that we support.

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