Learn about the Bureau
The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products.
The Consumer Federal Protection Bureau is working to:
An informed consumer is the first line of defense against abusive practices.
Like a neighborhood cop on the beat, the CFPB supervises banks, credit unions, and other financial companies, and we will enforce Federal consumer financial laws.
The consumer bureau gathers and analyzes available information to better understand consumers, financial services providers, and consumer financial markets.
Above all, this means ensuring that consumers get the information they need to make the financial decisions they believe are best for themselves and their families—that prices are clear up front, that risks are visible, and that nothing is buried in fine print. In a market that works, consumers should be able to make direct comparisons among products and no provider should be able to build, or feel pressure to build, a business model around unfair, deceptive, or abusive practices.
The consumer bureau is working to give consumers the information they need to understand the terms of their agreements with financial companies. We are working to make regulations and guidance as clear and streamlined as possible so providers of consumer financial products and services can follow the rules on their own.
Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, we:
- Conduct rule-making, supervision, and enforcement for Federal consumer financial protection laws
- Restrict unfair, deceptive, or abusive acts or practices
- Take consumer complaints
- Promote financial education
- Research consumer behavior
- Monitor financial markets for new risks to consumers
- Enforce laws that outlaw discrimination and other unfair treatment in consumer finance
"I wanted to work somewhere where there was a bigger purpose. Not only do I truly believe in what we’re doing at the CFPB, but I also felt like my contributions could make a difference here." - Ethan Bernstein
"I feel encouraged to speak up and propose solutions. This is an organization that values great ideas, no matter where they come from." - Dalie Jimenez
"It’s exciting to be part of a government agency where innovation is supported and where I can work with people who challenge me to think differently." -Nehemiah Green
Our Consumer Response division, responsible for engaging directly with American consumers, is looking to expand.
Our Enforcement team is seeking litigators and other team members to contribute to investigations and enforce federal consumer finance laws.
Ensuring compliance with federal consumer financial laws and regulations and assessing financial risks to consumers.
The Consumer Financial Protection Bureau (CFPB) is an equal opportunity employer in compliance with federal law and seeks to create and maintain a vibrant and diverse workforce. We encourage all people to apply for opportunities with the CFPB. CFPB does not discriminate on the basis of race, color, religion, sex (including pregnancy, sex stereotyping, gender identity, and gender non-conformity), national origin, disability, age (40 and older), genetic information, political affiliation, marital status, sexual orientation, parental status, uniformed status, membership in a labor organization, or any other non-merit factor.
The CFPB offers a highly competitive compensation and benefits package. Each vacancy announcement has more information listed under Benefits.
The CFPB Human Capital Team is committed to the satisfaction, engagement, and retention of CFPB employees. Our service to the people who work here begins with recruitment. It continues through professional development, management of compensation and benefits, and other functions.
Whether you’re an undergraduate, recent grad or grad student, we want you to bring your skills and drive here. As a growing agency, we’re looking to bring on energetic, dedicated people for internships and full-time positions across our teams. There is something for you here.
We combine best practices from the public and private sectors to build a world-class organization. We listen to and adopt ideas from all levels of the organization. Serving American consumers isn’t just our job, it’s our passion.
CFPB Summer Internship (Pathways Program)
A ten week summer internship program for high potential students to assist in a variety of operational and mission oriented projects. Students will receive on-the-job training in the technical aspects of the organization’s work. Your interest, knowledge and academic background play a large role in determining assignments, along with the needs of the team.
CFPB employs intern talent in the following divisions (offices):
Administration, Finance, Human Capital, Technology & Innovation, Consumer Response, Minority and Women Inclusion, and Procurement
Consumer Education & Engagement
Customer Engagement, Financial Education, Financial Empowerment, Older Americans, Servicemember Affairs, and Students
Supervision, Enforcement & Fair Lending
Enforcement, Fair Lending & Equal Opportunity, Large Bank Supervision, Non-Bank Supervision
Communications, Community Affairs, Financial Institutions, Consumer Advisory Board & Councils, Intergovernmental Affairs,
General Law & Ethics, Oversight, Litigation & Enforcement, Law & Policy
Research, Markets and Regulations
Card Markets, Credit Information, Collections & Deposit Markets, Installment & Liquidity, Mortgage Markets, Regulations, Research
Summer Interns – Applications accepted in in late fall.
Spring/Winter Interns – Applications accepted as opportunities are identified.
Director’s Financial Analyst Program
A two-year fellowship with rotations working with Research, Markets & Regulations, Supervision, Enforcement, Fair Lending & Equal Opportunity, Strategy and Operations with a “supply and demand” approach. Your skills and interests play a large role in determining assignments, along with the needs of the teams.
You’ll finish the program with experience you can use at elite institutions in any sector, poised to make huge leaps forward in your career.
The program will feature:
- Meaningful work on projects that impact consumers.
- Mentorship from seasoned career development advisors with experience in the private and public sectors.
- Professional training on financial markets, problem-solving and interpersonal skills development from “best in class” trainers, designed to match those offered by top financial services providers.
- Unparalleled access to data.
Presidential Management Fellows
We are committed to hiring and developing Presidential Management Fellows.
As we work to attract the next generation of government leaders, we understand the federal application process can be challenging.
Federal resumes require more detail than standard resumes.
The most effective résumés for federal jobs clearly and specifically relate back to how your skills and experiences align to the selection criteria in the vacancy announcement. This is one place where multiple page résumés can perform better than clean, one-page résumés.
You should always tailor your résumé for any job application.
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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at CFPB full-time (more than 3 years)Pros
Great development opportunities for motivated people who are not afraid of uncertainty and can be patient with the government process (hiring takes months, decisionmaking is slow, risk-averse system, etc.). Benefits are very good: pension, 401(k) with up to 8% match, low cost health insurance, free dental and vision, limited free life insurance, short-term and long-term disability, transit, vacation (start at 13 days/year, going to 20 days/year after 2 years), sick leave (13 days/year). Many positions are union-covered and very stable. Excellent training and advancement opportunities for some employees. Some telework and flexible schedule opportunities.Cons
You can generally make more in the private sector. Very slow decision-making process due to nature of government and myriad bureaucratic rules and regulations. For examiners, travel away from home can be very heavy (75% or more at times). In some areas, advancement may be slow and out of your control. Management quality is uneven, some managers are excellent, others not.Advice to ManagementAdvice
Continue implementing concrete steps to address issues raised by front-line employees. Seem to be going in the right direction.RecommendsNeutral OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied through a recruiter. The process took 4+ weeks – interviewed at CFPB.Interview Details
I applied to the job through a posting submitted to my career services department at my college. Within a week or so, I was notified by phone that I had been selected for an interview. As I would be passing by the area at the right time (Washington, DC), I let them know I could appear for an in-person interview. I was interviewed in their office by two junior members of the Mortgage Analysis team and one senior member. I was notified I had gotten the internship within a week following the interview.Interview Questions
Declined OfferNeutral ExperienceEasy Interview
- I was asked in detail about my experience working with large datasets and the full process of procuring the dataset, cleaning it, what tests I ran, what results I got, and how I packaged and presented those results. Answer Question
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