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CSAA Insurance Group Reviews

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CSAA Insurance Group President and Chief Executive Officer Paula Downey
Paula Downey
106 Ratings
  • Helpful (1)

    Great Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Representative III in San Francisco, CA
    Former Employee - Claims Representative III in San Francisco, CA
    Positive Outlook
    Approves of CEO

    I worked at CSAA Insurance Group full-time (More than 5 years)


    Ranks as one of the best places I've ever had the privilege to work. Supportive supervisor. Technical


    A few of the long term employees seemed burned out but they also didn't seem to have any motivation to change their attitudes or seek a more challenging position.

    Advice to Management

    Restructuring the organization too frequently. New ideas take time to show results. Rarely, if ever, resulted in a restructure of management - just those that were dealing with the public.

CSAA Insurance Group Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Claims Service Adjuster - Auto Interview

    Anonymous Employee in Las Vegas, NV
    No Offer
    Neutral Experience
    Average Interview


    I applied online. The process took a week. I interviewed at CSAA Insurance Group (Las Vegas, NV) in July 2015.


    The first 'interview' is an invitation to something they call a Virtual Job Tryout. You'll receive an evite to login to a program that is essentially an introduction and assessment tool. The Virtual Job Tryout is supposed to give you a feel for the job to determine if you still see a fit, while also giving them some assessment data to consider you for a next interview. It takes about 75 minutes. Some parts are timed, others not, but they still track how long it takes you to complete the process. There is audio. It starts with a little about AAA, the strong relationship they have with employees and members, and their pursuit of excellence. It starts with an assessment about your ability to multi-task (listen, take notes, update information, and address the member's needs), followed by a brief timed typing test - the follow-up letter.

    Interview Questions

    • There is a section about handling member calls. You hear a sample scenario and are given a choice of what is the most likely and least likely response to a situation - assuming all are likely possibilities. Another section deals with ability to read and understand the insurance contract, what the member has, and what can be done per the contract. The last section is a personality assessment. You mark a button to say if a certain description is more like you or somewhat like you as opposed to another description that may be somewhat like you or more like you. There were more than 100 of these questions, but some were repetitive: do you work better when you're monitored or not?, do you prefer to lead or follow? do you work better in a high paced environment or more steady? do you help a fellow employee or finish your own work? do you like variety or manageable work day? do you do your job well or go beyond expectations? do you adapt to change or work better with routine? do you empathize with people or are you more objective? do you handle criticism well or not?   Answer Question

CSAA Insurance Group Awards & Accolades

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Bay Area's Healthiest Employers , The San Francisco Business Times and Silicon Valley/San Jose Business Journal, 2014
Leadership 500 Excellence Award , HR.com, 2014
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Recent Updates
  • CSAA Insurance Group update
    30+ days ago

    Last week, CSAA Insurance Group volunteers sanded and painted the pier at the San Francisco Maritime National Historical Park.

  • CSAA Insurance Group update
    30+ days ago

    33 CSAA Insurance Group employees bagged 2,644 pounds of pasta for St. Mary’s Food Bank in Surprise, Arizona.


Additional Info

Website www.aaa4insurance.com
Headquarters Walnut Creek, CA
Size 1000 to 5000 Employees
Founded 1914
Type Company - Private
Industry Insurance
Revenue Unknown / Non-Applicable per year
Competitors GEICO, Allstate, State Farm

(Previously named AAA Northern California, Nevada & Utah Insurance Exchange) CSAA Insurance Group offers auto and home insurance from one of the most beloved and trusted names in America. Through partnership with AAA clubs in 23 states and the District of Columbia, CSAA Insurance Group provides AAA Insurance to AAA Members. CSAA Insurance Group is different from other insurance companies in that they are a Member-focused organization. CSAA Insurance Group’s goal is to serve Members, help keep them safe and secure, and be there when they need us with claims ... More

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