Caffè Nero Reviews

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Gerry W. Ford
39 Ratings
  • Decent iob

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Birmingham, England (UK)
    Former Employee - Assistant Manager in Birmingham, England (UK)

    I worked at Caffè Nero

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO


    Company itself is a good company. Good head office staff, good area management. Nice store, staff were great. Customers were good. Perks are good, free drinks and food. I personally like the break time. It's only twenty minutes per 7 hours. That isn't for everyone though, I just don't like sitting down so a quick free feed and drink and I'm a happy bunny. Can't beat that.


    As with any job, a small percentage of customers are annoying. In caffe Nero they can be a bit snooty and look down at you. Only a small percentage though. I met a lot of store managers all of which were fantastic. My specific store manager wasn't the best though. Her people skills and motivational skills were poor. However,this was only one manager. Most were great people. The main issue with caffe Nero is the level of pay. I know it's always nice to earning more and we can always think that we are undervalued when it comes to pay but I do honestly think pay is low for the work you do. I hate saying that though because it could be fair across the industry. And maybe that's all they can afford to pay staff. I think 20% more though would be fair to the work involved. (A side note, when you start you have to go for a day of training with a national trainer. They are six of those. You will get one. I won't mention her name but if you get this specific person, then you will want to leave the company. The most annoying person I have ever met. )

    Advice to Management

    None really, most managers were great. And the one poor one, which was a factor in me leaving, I think don't come along that often.

Caffè Nero Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Assistant Manager Interview

    Anonymous Employee
    Declined Offer
    Negative Experience
    Easy Interview


    I applied online – interviewed at Caffè Nero.


    Group Interview, regardless of position applied. 1.5 wait to be interviewed by 5-6 people - about 2 minutes with everyone of them. If you need to practice your interview go, otherwise waste of time.

    Interview Questions

    • Why would you like to work for CN?
      What are your week points?
      Answer Question

Caffè Nero Awards & Accolades

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Additional Info

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Headquarters London, United Kingdom
Size 1000 to 5000 Employees
Founded Unknown
Type Company - Private
Industry Restaurants, Bars & Food Services
Revenue Unknown / Non-Applicable per year
Competitors Starbucks, Greggs, Whitbread

Caffè Nero hopes to be fiddling while other coffee chains burn. The company is the UK's #3 specialty coffee chain (behind Whitbread Group's Costa Coffee and Starbucks) with more than 370 outlets throughout the country. It also has operations in Turkey and the United Arab Emirates. The company's cafes serves a variety of Italian-style espresso drinks, along with panini sandwiches, soups, pastas, and other dishes. Some locations are operated by retail chain House of Fraser; Caffè Nero also operates at London's Heathrow airport through a partnership with BAA. Founder... More

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Caffè Nero

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