Caffè Nero

Caffè Nero Reviews

57 Reviews
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Gerry W. Ford
33 Ratings

    Great staff, company cuts on staff and staff allowances to make as much money out of us as possible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shift Leader in Bournemouth, England (UK)
    Current Employee - Shift Leader in Bournemouth, England (UK)

    I have been working at Caffè Nero full-time (more than an year)


    The staff that I've worked with have all been fantastic, to get a job here you have to be a friendly and dedicated person, and as most of the managers are trained in-house, there is rarely any problems with your manager. Free drinks are a plus, alongside standard bi-yearly staff parties and the useful half-price employee card.


    The main problem is that the payrises are awful. £0.10p each, with more and more responsibility. Even managers get a pittance after years spent climbing the ladder. Terrible pay, also 20 minutes break for 6-12 hours is not acceptable. Another thing is that almost every store runs a skeleton crew; if it takes 3 people to do a job, they'll hire two. The Area managers are next to useless, probably because they have so much work and no help. Some stores just get absolutely neglected, like Castlepoint, Bournemouth. It takes up to £30,000 a week (in December) but runs a skeleton crew of 5 people. As a result there is nobody to restock, clean the tables, keep the toilets clean etc. and the result is customer un-satisfaction. The equipment is all falling apart, the dishwasher is useless, the pastry oven is pathetic and takes 2 hours to cook one batch of pastries properly.

    Advice to ManagementAdvice

    Consider a total restruction of the system in your employees favour. Better pay, more incentives for promotions (I've been a shift leader for two years because it just isn't for a promotion for 10p) Start running enough staff to keep the customers happy, and profit will increase over time.

    And by the way, forcing me to work every day for a month straight after my dad passed away (I was 20) after my area manager told me I wouldn't get paid compassionate leave is absolutely against the law. I would have taken you to court if I didn't need the job to survive. Disgusting.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

Caffè Nero Interviews

Updated Nov 15, 2014
Updated Nov 15, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Barista, Shift Leader Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied through an employee referral. The process took a weekinterviewed at Caffè Nero.

    Interview Details

    Have the relevant experience, customer service, catering, bar work, cafe, restaurants etc.
    Hiring process starts as soon as we give you a call; how you sound on the phone, how long it takes for you to return a call. During the interview, are you on time, how you present yourself, posture, tone , attitude, everything matters.

    Interview Questions
    Negotiation Details
    Accepted Offer
    Positive Experience
    Difficult Interview

Caffè Nero Awards & Accolades

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Additional Info

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Headquarters London, United Kingdom
Size 1000 to 5000 Employees
Founded Unknown
Type Company - Private
Industry Restaurants, Bars & Food Services
Revenue Unknown / Non-Applicable per year
Competitors Starbucks, Greggs, Whitbread

Caffè Nero hopes to be fiddling while other coffee chains burn. The company is the UK's #3 specialty coffee chain (behind Whitbread Group's Costa Coffee and Starbucks) with more than 370 outlets throughout the country. It also has operations in Turkey and the United Arab Emirates. The company's cafes serves a variety of Italian-style espresso drinks, along with panini sandwiches, soups, pastas, and other dishes. Some locations are operated by retail chain House of Fraser; Caffè Nero also operates at London's Heathrow airport through a partnership with BAA. Founder... More

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Caffè Nero

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