We Protect American Heroes
California Casualty is in the business of providing high-quality insurance coverage and service at a competitive price. Since its founding in 1914, California Casualty has been led by four generations of Brown family members. Their dedication to California Casualty's excellence is woven through the entire fabric of the organization.
California Casualty's mission is to provide protection and peace of mind for the people that serve our communities. We've had long-term relationships with many different groups in the fields of:
- law enforcement
- fire fighting
Special benefits are tailored to meet the unique needs of our customers. These include deductible waivers for cars damaged at school for educators, and premium waivers for the survivors of public safety officers who make the ultimate sacrifice in the line of duty.
California Casualty is proud to serve our community in many ways. Our employees dedicate significant time and effort in a variety of activities to raise money for programs such as:
- heart disease
- cancer research
- food banks
- school supplies
- holiday gift programs
- food for homeless pets
Come join The California Casualty family!
Note: California Casualty consists of the California Casualty Group of insurance companies managed by California Casualty Management Company.
Are you the missing piece?
See how your talents might complete the picture at California Casualty. We are a family-owned business since 1914 and one of the largest group property and casualty insurance companies in the nation. We offer a culture that's known for integrity,excellent service…and a lot of fun!
Our workplace is casual, but we take our responsibility to our customers' insurance needs, and our employees' growth and satisfaction, very seriously. We offer:
- competitive salaries
- top-notch benefits package
- career support
Peace of mind…
The piece that we can provide for you.
Without peace of mind, none of the other pieces fit quite right.
Members of our team can depend on us for a sense of comfort and security – thanks to our attractive compensation and benefits package.
We are committed to providing you with all that you need for a satisfying personal and professional life because we appreciate your commitment to our continued success.
The following are just a few of the ways we strive to reward your success:
- Competitive salaries
- Performance Sharing Plan
- Ongoing education, training and development
- Best-in-class virtual education and training portal
- Medical/dental/vision insurance
- Short/long-term disability
- Flexible spending account
- Health Saving Account
- Paid vacation, holiday and sick pay
- Employer-matched 401(k)
- Service-based contribution retirement plan
- Life/auto/home/renter's insurance
- Referral bonus program
- Flexible scheduling
- Business casual environment
- …and more
You can expect an energetic environment in which to participate, learn and grow. We want you to feel like part of the family, one that takes care of each other. What's more, you'll enjoy the deeper reward of helping those who serve us and our fellow Americans – all while you build a promising career.
California Casualty is about more than just providing insurance. We believe in offering high quality protection and service to individuals who spend their days protecting us – educators, fire fighters, law enforcement and nurses. Our highly valued Customer Care team ensures that we are able to provide the best service to our customers for their home and auto insurance.
End result: Our customers love California Casualty and the value we provide them.
If you’re experienced in the Customer Care field – or you are ready to take your career to the next level – California Casualty is the best place to make your professional goals a reality.
Top reasons to join our team:
• Be a part of a company that serves American Heroes
• Thrive in a fast paced, service oriented environment
• Competitive salary plus incentives
• Tap into a unique market opportunity
• Enjoy open communication and the ability to share ideas and receive support from one another
You’re detail oriented, independent, and have a desire to provide exceptional customer service. You have outstanding time management skills and are able to adapt to change easily. You are motivated by reaching individual and company goals, and have the ability to present additional products or services that may benefit the customer.
Open positions include:
Customer Care Specialist - Colorado Springs, CO
Customer Care Specialist - Glendale, AZ
Leader in sales careers
California Casualty is about more than just closing the deal. We believe in offering high quality insurance protection and service to individuals who day in and day out are protecting us – educators, fire fighters, law enforcement and nurses. End result: Our customers love California Casualty and it shows.
Whether you’re just getting started in sales – or you are ready to go to the next level – California Casualty is the best place to make your career a reality.
Top reasons to join our team
Be a part of a company that serves American Heroes
Thrive in a fast-paced, service oriented environment
Get rewarded for your efforts with competitive commission and/or bonus structures
Tap into a unique market opportunity
Grown your career based on performance and success
You’re motivated, driven and passionate about selling and doing whatever you can to make a difference in the lives of American Heroes
California Casualty Photos
- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I have been working at California Casualty full-time (less than an year)Pros
It's a small atmosphere so not like a busy call center. You have time to work your claims. Unlike other companies, the call volumes and the workload is manageable. Even with their change to an all day queue system, I actually can't wait to be able to make my calls and do my work when I need to! There's other opportunities to grow as a claims adjuster here since you handle auto, injury and property claims. The variety makes the day go by fast. I actually have a great manager who knows her stuff. The other employees have been here a long time, so they've done their time and they have awesome experiences and knowledge. Sure, I've heard them talk about me, too, but once I've mastered their systems and handled the claims in a consistent way, I'm sure that will stop. Don't let it get to you. It's just a job and there's plenty of work to focus on. Time off is hard to get when competing with high seniority, but that comes with any company that someone is new to. Some of the employees have their kids stay with them at their desk, so this is a company that understands when parents are in a bind with daycare, etc. ~ you don't find that at other companies! The customers can be difficult, but this is an industry where people are upset and not always happy with your decision. As for the older customers, I find them a delight to talk with and they are the first ones to make me feel good about what I do for them. Also, the pay is great! Maybe not the benefits, but then, in today's work environment, what company is delivering awesome benefits anymore? This is a great change for someone who has done claims at other companies. You can bring your experience and build on it, once you get past their systems. If you're new, I would think this is a great place to learn, too. Every new adjuster struggled and felt overwhelmed their first 2 years. If you can get past that and focus on the work, you'll actually find some enjoyment in it.Cons
Systems are outdated and hard to maneuver through. My only concern is it affects my body. Lots of repeat steps to accomplish something and it's taking its toll on the hands and arms. It's a small company so they don't have the means to improve their systems right now, but it does sound like an excuse when they say that every time. As employees, we don't like excuses any more than leaders like to hear them from their workers. At least acknowledge it and get a plan in place to work on or solve the problem in the future (even if it is a 2-5 year plan). Otherwise, you (the leaders) run the risk of being considered "part of the problem". I do miss having a company that supports getting your AIC or CPCU or SCLA. Wish there was some sort of incentive to pursue this, even if it was "performance based". Just like seniority earns you the pick of time off, I wish my performance would allow me the "pick" of classes the company would sponsor.Advice to ManagementAdvice
Just a plan for improving the systems.RecommendsPositive OutlookNo opinion of CEO
Getting an Interview
Getting an Interview
1 person found this helpfulApplication Details
I applied online. The process took 1+ week – interviewed at California Casualty.Interview Details
Excellent process and on the ball! Their HR department is one of the best I've seen! I feel bad that they do all this work getting awesome employees, yet the managers do things that make the employees feel undervalued, so they leave. I am willing to bet that their HR department sees this but can't do anything about it.Interview Questions
Negotiation DetailsNo negotiationAccepted OfferPositive ExperienceAverage Interview
- Why you were leaving your last company. View Answer
Let us know if we're missing any workplace or industry recognition –
In 1914 we started as a customer-owned company offering workers' compensation insurance to California's new and growing industries. In 1917 we began offering auto insurance, followed by home insurance two decades later.
In 1951, we pioneered what's now become an industry trend of affinity insurance programs when we received the endorsement of the California Teachers Association (CTA) to provide auto and home insurance to its members. Sixty years later we still serve CTA and its members and have expanded nationally with over 100 other endorsements. Our history is a rich...