I worked at CapTel part-time (more than 3 years)Pros
This is a great employer for students, retirees, and anyone looking to supplement their full-time income. They are extremely flexible and you basically create your own schedule. The pay is very good compared to retail and you can earn raises quickly. It's a very casual environment. They do offer full-time employment as well.Cons
There are lots of small rules, which seem like they'd help make the place very organized, but they don't. They can be confusing to keep up with and annoying to deal with. Cleanliness is an issue. Content of phone calls you are captioning may be offensive or calls may be extremely long.
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took 2 weeks – interviewed at CapTel in January 2015.Interview Details
I was given a short phone interview before they asked to come in for a 1 on 1.
You're given a series of test to see whether or not you can handle the task required to do the job. Spelling, reading, typing, and most importantly, re-voicing. Each test is simple; a high school graduate should have no problem whatsoever. Although the spelling test does have a few tricky words.
I'd advise people to practice your typing skills before the interview. The typing test requires you to listen to audio and type out what you hear. A pedal is used to pause the audio after a few words so that you have time to type. You are timed and are graded based on your accuracy. You must be able to type at least 35 WPM with less than a 5% error rate.
The re-voicing is the most difficult test as most people aren't used to mimicking what you hear verbatim. Any error you make means automatic failure. You have to repeat 2 test in a row with 100% accuracy in order to pass.
If you fail either the typing or re-voicing test, you are given a chance to re-test if you do well enough on the others. Otherwise, you are offered the job on the spot. You're recommended to take at least a week to practice before you re-test.Interview Questions
Negotiation DetailsNo negotiation as far as wages. It's $9 an hour on weekdays and gets bumped up to $10 if you work Saturday or Sunday. You are asked to select a preferred shift and which weekend day you are willing to work on (you must select one, no exceptions).Accepted OfferPositive ExperienceAverage Interview
- Nothing too difficult to answer. You'll be asked about your strengths and weaknesses; about your prior jobs; what your former employers would say or think about you; how you found out about CapTel...etc. Answer Question
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