CapTel

  www.captionedtelephone.com
  www.captionedtelephone.com
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CapTel Reviews

101 Reviews
3.0
101 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert Engelke
45 Ratings
  1.  

    Either you can or you can't

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captionist  in  Madison, WI
    Current Employee - Captionist in Madison, WI

    I have been working at CapTel part-time for more than 3 years

    Pros

    Wonderful variety of food and drinks in the breakrooms. Mostly Quiet call floor, most supervisors are nice. VERY FLEXIBLE hours to fit your lifestyle. I feel this is a type of job you can do, or you just cant. You will know after your 3rd week of training if you will be able to do this work or not.

    Cons

    Adherence needs to be adjusted. They are VERY nitpicky about time on/off computer..They need to give a captionist a bit more time to stretch and use the bathroom, because of this, it Kindof makes you feel like a child at times. EXTREMEMLY nit picky about monitoring calls. Even homophones can be marked against you. (which is stupid)

    Advice to ManagementAdvice

    adjust adherence, relax a bit on monitors...I think the most important part of a client getting captions, are that the words come through...a little homophone error, or a missed "uh-uh" is NOT that big of a deal.

    Recommends
    Neutral Outlook
    Approves of CEO

CapTel Interviews

Updated Sep 14, 2014
Updated Sep 14, 2014

Interview Experience

Interview Experience

76%
11%
11%

Getting an Interview

Getting an Interview

69%
22%
3%

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Captioning Assistant Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied in-person. The process took 6 days - interviewed at CapTel.

    Interview Details

    Interview process takes 45 minutes and be prepared. You will need to take a typing test (required is 30 wpm) a spelling test, which can be tricky - I happened to pass, but know several that did not pass. The last part is a revoicing test. You will have a set of headphones on, you will hear a sentence or two and you need to revoice / repeat what you heard as the talker talks. Note: if you don't pass any of the 3, you will not be hired and will have to re-take the test again until you pass. I was offered the position after passing the tests, that same day.

    Interview Questions
    Negotiation Details
    BE SURE TO KNOW YOUR AVAILABILITY RIGHT AWAY. It is VERY HARD to change your schedule once hired.
    Accepted Offer
    Positive Experience
    Average Interview

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Additional Info

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Website www.captionedtelephone.com
Headquarters Madison, WI
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Manufacturing
Revenue $50 to $100 million (USD) per year
Competitors Unknown

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