RecommendsNeutral OutlookDisapproves of CEO
- Work/Life Balance
- Culture & Values
- Career Opportunities
- Comp & Benefits
- Senior Management
I have been working at CapTel full-time (More than 5 years)
meaningful and important work, extremely flexible with scheduling, relaxed dress code, diverse workforce and high tolerance levels, friendly supervisors and staff, gives second chances to people with criminal records, allows you to leave work early, very accommodating to health issues, pays for perfect attendance
overwhelming gossip and drama, poor communication regarding policies, insufficient pay for the economic and social importance of the work, slow and bureaucratic in policy changes and internal affairs, very poor conflict resolution, monotonous and boring, a huge disconnect between the lowest and highest level workers
Advice to Management
I consider myself a fair and logical person who has worked a variety of jobs. CapTel is slightly above average for a workplace in my opinion. I have noticed a downward slide in the 2 years or so with regards to worker morale and an increasingly high turnover rate. CapTel does such important work that I would hate to see the company collapse. Unfortunately, a huge portion of the workers don't feel valued or understood. Our workloads only increase every year, but there are not substantial changes to compensate us for such. I think deep-down the HR staff and supervisors do care, but they are only able to care in a limited scope because they are not being given adequate resources (i.e. time, salary, training, input) by the top decision makers. For example, I've never even met the CEO of this small company and have worked here almost 7 years. There is such poor communication, i.e. "not everyone is on the same page", that many workers make assumptions or are confused regarding their importance because decisions and actions aren't being fully explained. No that doesn't mean we need our hands held and to be constantly complimented like a 4 year old, but we do need to understand and at least be informed why decisions are made at every angle, be asked more for our input and shown where it was implemented, and be followed up with when we voice our concerns. I have seen a lot of positive improvements in the last year or so, such as paying for perfect attendance (except if you miss for medical or FMLA reasons), more generous bonus slips, bigger and longer employee banquets and celebrations, and better accommodations for health conditions. We have also received small pay raises, but many of us feel this is inadequate for the importance of our work and we would generally try harder if we were paid more. I will say though that the pay is better than minimum wage jobs. Overall, CapTel is a great place for a temporary job and to turn your life around if you are in a bad situation. If you are looking for longterm employment growth, this probably isn't the best place. I feel that I have been as fair and honest and possible in this review.
Getting an Interview
Getting an Interview
- No OfferPositive ExperienceDifficult Interview
I applied online. The process took 2 weeks. I interviewed at CapTel (Milwaukee, WI) in June 2015.
I applied online, and was contacted via email and phone for an initial phone screen. The phone screen was an hour long. Afterwards, I was scheduled for a face to face interview which was an hour and a half long. I was not offered the job based on my salary requirements even though we spoke about it in the initial phone screen thoroughly.
- The questions weren't difficult but a long interview with four people can be taxing on anyone. Answer Question
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