CapTel

  www.captionedtelephone.com
  www.captionedtelephone.com

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CapTel Reviews

113 Reviews
3.0
113 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Robert Engelke
50 Ratings
  1.  

    The job is boring, but easy and meaningful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Captioning Assistant in Orlando, FL
    Current Employee - Captioning Assistant in Orlando, FL

    I have been working at CapTel full-time (more than an year)

    Pros

    The work is very easy. You basically sit a a desk for your whole shift (and/or stand if feeling sleepy), and take calls as they come in. You get to completely choose your own schedule. You get your own personal headset, giant water bottle, and magnetic badge. They are very forgiving when it comes to attendance issues or others. Positions for supervisor and training positions open up regularly as company continues to expand. Decent pay, there are dental, medical, and vision benefits.

    Cons

    Overly critical monitoring system. I say this because the software we use creates its own errors at times, but they still affect our daily monitored scores negatively. Expectations during calls can seem unrealistic at times.

    Advice to ManagementAdvice

    It would be nice to be able to say "call me" and other phrases come out accurately. This can probably be fixed with a specialization of software for CapTel for more common words and phrases we say. Macros could also be updated, as some are rarely used, and others would be helpful, such as one for "too" or "I know".

    Recommends
    Positive Outlook
    No opinion of CEO

CapTel Interviews

Updated Nov 29, 2014
Updated Nov 29, 2014

Interview Experience

Interview Experience

74%
12%
12%

Getting an Interview

Getting an Interview

69%
19%
5%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Captioning Assistant Interview

    Anonymous Interview Candidate in Orlando, FL
    Anonymous Interview Candidate in Orlando, FL
    Application Details

    I applied online – interviewed at CapTel in November 2014.

    Interview Details

    5 test interview to test your writing, spelling, coordination, typing and speaking skills

    When giving your avalability, they force you to give a 12 hour block that you are available to work. They are open from 5:30am to 12:30am. If you cant work past 5:30pm ... please say 5:30am to 5:30pm. They give you the lastest schedule. Once it is set, you can not change it for 60 days. No matter what.

    You must and are required to work either a Saturday or Sunday. No exceptions

    Negotiation Details
    When giving your avalability, they force you to give a 12 hour block that you are available to work. They are open from 5:30am to 12:30am. If you cant work past 5:30pm ... please say 5:30am to 5:30pm. They give you the lastest schedule. Once it is set, you can not change it for 60 days. No matter what.

    You must and are required to work either a Saturday or Sunday. No exceptions
    Accepted Offer
    Positive Experience
    Easy Interview

CapTel Awards & Accolades

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Additional Info

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Website www.captionedtelephone.com
Headquarters Madison, WI
Size 1000 to 5000 Employees
Founded Unknown
Type Subsidiary or Business Segment
Industry Manufacturing
Revenue $50 to $100 million (USD) per year
Competitors Unknown

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