I worked at Capita as an internPros
benefits are always good. the salary is just fine, and the atmosphere is ambiantCons
They have some mean people working in their offices trying to push you away from their coffe mugsAdvice to ManagementAdvice
keep it up peeps
Getting an Interview
Getting an Interview
- Application Details
I applied online. The process took a day – interviewed at Capita.Interview Details
Applied for the Graduate Case Handler position as advertised by Reed.A few days later, I got a call from one the recruiters asking more about my CV and motivations; I was then invited to take their online assessments which consisted of Verbal and Numerical Exercises - very easy stuff for a graduate.After passing the test, got a call and was invited to he assessment centre in Leeds.
At the assessment centre, all the candidates had to briefly introduce each other - basically a 2min presentation and then there were activities listed a follows: Group exercise , Role Play , Interview with 2 employees and a final numerical and verbal testing.The Group exercise is really to test your communication and decision making skills. The role play was about a disgruntled customer where you had to remain calm and also obtain vital information from him.The interview section featured your typical strengths and weaknesses questions and just general competency based question - be as detailed a possible.The final verbal testing was about reading a letter and trying to spot as many errors as you can while the final numerical question consisted of a lot but should be ok for someone with good numeracy skills.Interview Questions
No OfferNegative ExperienceAverage Interview
- Role Play Answer Question
The Capita Group thinks outsourcing is a capital idea. A leading European business process outsourcing (BPO) firm, Capita operates more than 60 service centers throughout the UK, Ireland, and India. The company assists its customers by providing customer service, back office, document management, information technology, and treasury services -- so they don't have to. Capita also supplies software catering to the public sector in addition to the education and insurance industries. The group's client list includes local and central governmental agencies such as city councils...