Capital Insurance Group – Why Work For Us?

Why CIG?

  • We’ve been protecting the West since 1898. We’re financially stable, dedicated to growing the company, and recognized as an industry leader.
  • You can be proud to work with us. We’re an established and well-respected company.
  • Core values really matter. We maintain an environment of integrity, teamwork, and mutual respect.
  • We proactively protect our neighbors by sponsoring Community Safety Saturday™ events with partners who share the same commitment to building safer, more-informed communities.
  • Performance counts. Individual efforts are appreciated and recognized. You have the opportunity to grow your career.
  • We share our prosperity and equity with all employees through a generous Employee Stock Ownership Plan.
  • CIG is an equal opportunity employer. EEO – M/F/V/H

We are committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, or religious beliefs, so that all employees feel included, equally valued, and supported.

Capital Insurance Group Reviews

25 Reviews
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Capital Insurance Group President & CEO Arnold Chatterton
Arnold Chatterton
6 Ratings
  • Good Entry-Level Work for New Career

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bakersfield, CA
    Current Employee - Anonymous Employee in Bakersfield, CA

    I have been working at Capital Insurance Group full-time (More than a year)

    Positive Outlook
    Approves of CEO
    Positive Outlook
    Approves of CEO


    Benefit Package, Flexible Schedule, Business Hours. That says it all. The company provides a discount on the Health Insurance (PPO w/ high deductible) with the participation of the Wellness Program (for prevention). Additionally, the company provides a Health Savings Account (HSA) and they contribute $1,000 in it each year and they match every contribution throughout the year up to a maximum of $2,000 I believe. They offer Kin Care (when you call in sick but due to your kids being sick or you have to take your kids/spouse/parent to a medical appt); You can also do Makeup Time. Plenty of Overtime; 2 Floating Holidays a year (16hrs); Employee Stock Ownership. Promotion can occur within 7 months of being hired. Yearly performance reviews & raises.


    Pay is too low. They say they pay according to the cost of living in Bakersfield, but it is too low to retain employees. First Party Auto Adjuster's turnover rate is extremely high. The highest pay is $18/hr for someone who has been with the company for many years, while the average pay for a new auto adjuster ranges between $12-13/hr. The average Third Party Auto Adjusters (most were promoted from First Party Auto), make just under $16/hr The Lowest paid person makes just over $9/hr (hired years ago). While they do give people raises, it is only a few cents worth on your hourly pay.

    Advice to Management

    Just know that some of your staff, while working full time, are on food stamps! Throw a bone to some employees who have been there for years and were not eligible for promotions due to sicknesses. Also, Management does not fairly compensate Clerical staff who are Bilingual with the Bilingual Bonus the Bilingual Adjusters get, but are still expected to take Spanish calls.
    It would benefit to have non-exempt staff fill out surveys on their immediate supervisors. Additionally, the Manager of the Claims center needs to develop people skills. He is condescending and belittling. He is quick to make assumptions and makes his staff feel stupid. It does not foster any type of "open door policy" environment and it only makes people cower in fear of him; he is not approachable. There is room for growth but only if you desire to make a career out of Claims and Adjusting. Anything outside of claims, you'll have to relocate to the Monterey, CA or Reno, NV office. Bakersfield only hires Claims adjusters.

Capital Insurance Group Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Claims Adjuster Interview

    Anonymous Interview Candidate
    Accepted Offer
    Positive Experience
    Difficult Interview
    Accepted Offer
    Positive Experience
    Difficult Interview


    I applied online. The process took 5 weeksinterviewed at Capital Insurance Group.


    Note that each claims department is different. This was an interview for the main claims office and NOT the field adjuster positions or the office in Reno. First, I sent my resume through Career Builder and was quickly called for a brief phone interview. I then came in and filled out the application and met with a manager very briefly. I was sent a 5 minute personality type test. I was then called back for a formal interview. The interview was with three managers. They asked what I knew about CIG and then went through my detailed background. I was then asked a lot of "Tell us about a time..." They were looking for very specific examples. One time I drifted from the specific examples and was redirected. They also explained their benefits program and specifics about the position. A day later, I received an email with a longer skills test. A few weeks later, I was offered a position.

    Interview Questions

    • They did ask some specific claims related questions like what are the 4 parts to liability?   Answer Question


    No negotiation. Consider the full benefits package as it is very very good.

Capital Insurance Group Awards & Accolades

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Additional Info

Headquarters Monterey, CA
Size 150 to 499 Employees
Founded 1898
Type Company - Private
Industry Insurance
Revenue $100 to $500 million (USD) per year

Capital Insurance Group® (CIG) is the leading regional property and casualty insurer serving the Western United States. Since 1898, CIG has been dedicated to serving and protecting our communities by partnering with local Independent Insurance Advisors, supporting local charities, and hosting community-focused events. The relationships we have established with our clients over... More

Mission: Capital Insurance Group is committed to being the premier regional insurer for agents, business partners, and policy clients, as well as the employer of choice in the... More

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