Capital Insurance Group

Capital Insurance Group – Why Work For Us?

Why CIG?

  • We’ve been protecting the West since 1898. We’re financially stable, dedicated to growing the company, and recognized as an industry leader.
  • You can be proud to work with us. We’re an established and well-respected company.
  • Core values really matter. We maintain an environment of integrity, teamwork, and mutual respect.
  • We proactively protect our neighbors by sponsoring Community Safety Saturday™ events with partners who share the same commitment to building safer, more-informed communities.
  • Performance counts. Individual efforts are appreciated and recognized. You have the opportunity to grow your career.
  • We share our prosperity and equity with all employees through a generous Employee Stock Ownership Plan.
  • CIG is an equal opportunity employer. EEO – M/F/V/H

We are committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, or religious beliefs, so that all employees feel included, equally valued, and supported.

Capital Insurance Group Reviews

22 Reviews
22 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capital Insurance Group President & CEO Arnold Chatterton
Arnold Chatterton
4 Ratings

    Great Place to Work if You Are Interested in Insurance

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Claims in Bakersfield, CA
    Current Employee - Claims in Bakersfield, CA

    I have been working at Capital Insurance Group full-time (more than 5 years)


    Let me start by saying, claims is not for everyone. It is fast paced, sometimes complicated, and you have to have a thick skin as sometimes people get upset at you no matter how well you try to treat them. That said, I've worked for other insurance companies and CIG is hands down the best one. The company really tries to create a life/work balance. The sick time/kincare time is incredible. They are one of the only claims organizations that gives ALL employees a pretty decent bonus (usually around 5%) when the company is profitable. The employee stock program is truly amazing. It works out to be around 40-50% of your salary being put into your retirement every year. Adjusters who have been with the company for 10 years have over a million dollars in their retirement account already. You can't beat that. It's also one of the only claims organizations that offers a lot of opportunities for advancement. There are a number of different levels of adjuster and all come with pay increases. Most companies make these lateral moves. Management really cares about creating career development plans for those who want one. The goals are clear and achievable. Every single goals is well with in your control. I've worked for a lot of other companies where the measurements are often outside of your control. If you work hard, you are rewarded.


    If you are not interested in claims, this is not the place for you. Claims is not for everyone. Understand what a claims job is before you apply for one. Claims are complicated and there isn't always a clear black and white answer. That bothers people sometimes. Also, training for some of the more introductory positions is pretty good but as a smaller company, some of the more advanced training is less structures so it takes someone who wants to learn.

    Advice to ManagementAdvice

    Continue to listen to your employees as they are the best asset CIG has.

    Positive Outlook
    Approves of CEO

Capital Insurance Group Interviews

Updated Sep 7, 2014
Updated Sep 7, 2014

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Claims Adjuster Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 5 weeksinterviewed at Capital Insurance Group.

    Interview Details

    Note that each claims department is different. This was an interview for the main claims office and NOT the field adjuster positions or the office in Reno. First, I sent my resume through Career Builder and was quickly called for a brief phone interview. I then came in and filled out the application and met with a manager very briefly. I was sent a 5 minute personality type test. I was then called back for a formal interview. The interview was with three managers. They asked what I knew about CIG and then went through my detailed background. I was then asked a lot of "Tell us about a time..." They were looking for very specific examples. One time I drifted from the specific examples and was redirected. They also explained their benefits program and specifics about the position. A day later, I received an email with a longer skills test. A few weeks later, I was offered a position.

    Interview Questions
    • They did ask some specific claims related questions like what are the 4 parts to liability?   Answer Question
    Negotiation Details
    No negotiation. Consider the full benefits package as it is very very good.
    Accepted Offer
    Positive Experience
    Difficult Interview

Capital Insurance Group Awards & Accolades

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Additional Info

Headquarters Monterey, CA
Size 150 to 499 Employees
Founded 1898
Type Company - Private
Industry Insurance
Revenue $100 to $500 million (USD) per year

Capital Insurance Group® (CIG) is the leading regional property and casualty insurer serving the Western United States. Since 1898, CIG has been dedicated to serving and protecting our communities by partnering with local Independent Insurance Advisors, supporting local charities, and hosting community-focused events. The relationships we have established with our clients over... More

Mission: Capital Insurance Group is committed to being the premier regional insurer for agents, business partners, and policy clients, as well as the employer of choice in the... More

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