Capitol Federal Financial

  www.capfed.com
  www.capfed.com
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Capitol Federal Financial Reviews

10 Reviews
3.5
10 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Capitol Federal Financial President, CEO, and Director, Capitol Federal Financial and Capitol Federal Savings Bank John B. Dicus
John B. Dicus
5 Ratings
  1.  

    Customer Service Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Capitol Federal Financial full-time

    Pros

    The people you work with are very welcoming. Great stock option.

    Cons

    High turnover rate, due to compensation and lack of opportunity to grow

    Advice to ManagementAdvice

    Please help those in entry level succeed within the company.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

Capitol Federal Financial Interviews

Updated May 15, 2014
Updated May 15, 2014

Interview Experience

Interview Experience

50%
50%
0%

Getting an Interview

Getting an Interview

100%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Dispute Coordinator - Call Center Interview

    Anonymous Interview Candidate  in  Tampa, FL
    Anonymous Interview Candidate in Tampa, FL
    Application Details

    I applied online. The process took 1 week - interviewed at Capitol Federal Financial in May 2014.

    Interview Details

    Apply online - skills test/inbound call center simulation and personality test (be prepared to spend 45 - 60 minutes all together, you do have the option for to complete tests at later time, but with 48 hours of application)
    Phone interview with recruiter (10 minutes)
    Face to face interview with hiring manager (30-40 minutes)
    Offer contingent of background check

    Interview Questions
    • Behavioral interview questions - use STAR method to answer
      Role play - interviewer is the caller, you are the agent
        Answer Question
    Negotiation Details
    Able to negotiate schedule
    Unable to negotiate salary because there is a base pay with monthly incentive
    Accepted Offer
    Positive Experience
    Easy Interview

Capitol Federal Financial Awards & Accolades

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Additional Info

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Website www.capfed.com
Headquarters Topeka, KS
Size 1000 to 5000 Employees
Founded 1999
Type Company - Public (CFFN)
Industry Finance
Revenue $100 to $500 million (USD) per year

Dorothy and Toto may not be in Kansas anymore, but Capitol Federal Financial is. The holding company owns Capitol Federal Savings Bank, the largest bank headquarted there. The savings bank serves metropolitan areas throughout the Sunflower State, including Kansas City (the Missouri side too), Emporia, Lawrence, Manhattan, Salina, Topeka, and Wichita, through more than 45 branches, including about a dozen inside retail stores such as Target, Price Chopper, and Dillons. Serving consumers and commercial customers, the thrift offers loans, investments, insurance, CDs, and... More

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