CarMax Reviews

3.4
873 Reviews
Rating Trends
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CarMax President, CEO, and Director Tom Folliard
Tom Folliard
581 Ratings
  • 1 person found this helpful

    Exceptional Company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Location General Manager in Nashville, TN
    Former Employee - Location General Manager in Nashville, TN

    I worked at CarMax

    Pros

    One of Fortunes Top 100 Best Places to Work; One of Fortunes Top 125 Training Companies. The training is very thorough for external candidates; Time a way policy vs sick pay or vacation. If you are performing well, or family emergency, etc, anything that may require "time a way" you are paid your full salary. This benefit begins immediately. Bottom up philosophy vs Top down. The company listens to the associates and store management. Lots of room for advancement and growth. This is a huge focus. Team work and associate development are key!

    Cons

    Training program for all positions, but especially sales is very long. Don't get behind in your staffing, and always keep a management bench. If you loose a Sales Manager, for example, training an external candidate will take 6-9 months. Developmental activities are micromanaged. Every associate must have X number of written observations, Development plan, monthly development sessions called "File Reviews", etc It is exhausting so you better be passionate about development, and feel comfortable being audited.

    Advice to ManagementAdvice

    If there is a concern brought to your attention, always start with the LGM. It is imperative that the LGM is aware of all issues or investigations from the region

    Recommends
    Positive Outlook
    Approves of CEO

CarMax Interviews

Updated Mar 26, 2015
Updated Mar 26, 2015

Interview Experience

Interview Experience

53%
23%
22%

Getting an Interview

Getting an Interview

69%
12%
8%

Interview Difficulty

3.0
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Service Consultant/Customer Advisor Interview

    Anonymous Interview Candidate in Chattanooga, TN
    Anonymous Interview Candidate in Chattanooga, TN
    Application Details

    I applied online. The process took 4 daysinterviewed at CarMax.

    Interview Details

    Conducted two separate interviews, panel style (two or three interviewers), professional style questions asked during interview. Grand opening store so everyone seemed excited about the store opening. Explained company core values and where the company was projected to go in the future.

    Interview Questions
    • Explain to me a time when your manager or teacher had you doing something you disagreed with? How did you accomplish the task?   Answer Question
    Negotiation Details
    None
    Accepted Offer
    Positive Experience
    Average Interview

CarMax Awards & Accolades

Something missing? Add an award
100 Best Companies to Work For, Fortune, 2014
Training Top 125, Training, 2014
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Additional Info

Unlock Profile
Website www.carmax.com
Headquarters Richmond, VA
Size 5000+ Employees
Founded 1993
Type Company - Public (KMX)
Industry Retail
Revenue $10+ billion (USD) per year
Competitors Unknown

CarMax, a FORTUNE 500 company and one of the FORTUNE “100 Best Companies to Work For” for ten consecutive years, is the nation’s largest retailer of used cars. Headquartered in Richmond, Va., CarMax currently operates more than 130 used car superstores in over 60 markets.

Mission: To provide our customers great quality cars at great prices with exceptional customer service.

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