Cardtronics

  www.cardtronics.com
  www.cardtronics.com
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Cardtronics Reviews

23 Reviews
2.4
23 Reviews
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Cardtronics CEO and Director Steven A. (Steve) Rathgaber
Steven A. (Steve) Rathgaber
15 Ratings
  1. 1 person found this helpful  

    EFT - Best of the Best but still lacking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Frisco, TX
    Current Employee - Anonymous Employee in Frisco, TX

    I have been working at Cardtronics full-time for more than 5 years

    Pros

    There have been MANY growing pains and LOTS of hard work but things are getting better. There has been a renewed focus this year to quantify the amount, expense and quality of work/projects being churned through the EFT IT department. I work with VERY smart people that I am proud to call team members and even bosses. Now I cannot speak for every team in the Frisco office as I do know that while we all have heavy workloads, the lack of team cohesion in other groups has led to finger pointing and dissatisfaction. Some of this has been caused by a lack of direction, communication and leadership from the upper levels...as other reviews have mentioned.

    I will say that I feel that my boss has my back 99.999% of the time. I do feel our team is appreciated and paid well.

    We flat out are the juggernaut of the EFT industry. It is exciting to be on the knife's edge of technology for this industry.

    Free sodas/water/coffee, sometimes lunch, nice facilities

    Nice business park.

    Cons

    Too much direct access to us worker bees from managers, departments and endpoint vendors from outside of IT.

    Direction should be well defined and dictated by established processes. This is another work in progress.

    Lack of focus for priorities and directives. While major strides have been made, there is still a seemingly daily ebb and flow to priorities.

    There are some 9-5 jobs in this office but very few. If you are a manager or operations support employee, you can expect 50 - 60 hours per week minimally. On call weeks can ring in nearly 80 hours. You will WORK here.

    The corporate IT department could use some improvement when it comes to desktop support for the employees.

    Advice to ManagementAdvice

    Stop providing such easy and lateral access to the people in the trenches from other departments within the company.

    Stop downsizing the cubicles and cramming us in like sardines. It's demoralizing and forces every employee to unwittingly intrude on each others privacy and sensibilities. Along those same lines, don't seat your stressed out 24/7 warriors with your 9-5 normal folks. It's a different culture and leads to personality conflict.

    We are now a VERY culturally diverse office. To minimize the risk of offending others beliefs or customs, you need to structure some sensitivity training ASAP.

    Covered parking would be nice.

    More career path opportunities please.

    Listen to your gurus when they tell you to slow down on projects so they can be done right the first time.

    Recommends
    Positive Outlook
    Approves of CEO

Cardtronics Interviews

Interview Experience

Interview Experience

40%
20%
40%

Getting an Interview

Getting an Interview

77%
11%
11%

Interview Difficulty

2.2
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Interview Candidate
    Anonymous Interview Candidate
    Application Details

    I applied online. The process took 3 weeks - interviewed at Cardtronics.

    Interview Details

    Hiring process was acceptable. They do a full background check including credit check.

    Accepted Offer

Cardtronics Awards & Accolades

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Additional Info

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Website www.cardtronics.com
Headquarters Houston, TX
Size 1000 to 5000 Employees
Founded 2001
Type Company - Public (CATM)
Industry Finance
Revenue $500 million to $1 billion (USD) per year

Cardtronics might be the Mechagodzilla of ATMs. It's big, it's bad, and it's electronically operated. Cardtronics is the largest non-bank owner and operator of automated teller machines and related equipment in the world. It maintains more than 41,000 cash machines in the US, UK, Canada, and Mexico. More than 12,000 of those are under contracts with banks. Cardtronics also allows surcharge-free access to customers through its Allpoint network. The company also leases and sells machines to airports, convenience stores, supermarkets, malls, and drug stores. Most of... More

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