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Care.com – Why Work For Us?


Care is a global need without geographic or demographic boundaries.  At some point, every person and every family will have care needs, whether for children, seniors, pets or even homes.  Our mission is to be there to help families find quality care solutions that meet their unique needs and for caregivers to find meaningful work.

Founder and CEO Sheila Lirio Marcelo had a goal of transforming the way families and businesses around the world address their care needs.  Care.com launched in the U.S. in 2007 and today, as the largest online care destination in the world with more than 8 million members across 16 countries, we are making that goal achievable. 

Care.com’s premise is simple:  families looking for care post job descriptions and/or search our extensive database of providers to find their perfect match and care providers post their profiles highlighting their skills and expertise, while also searching jobs that have been posted.  For families seeking other options such as day care, nanny and home care agencies, or tutoring centers, businesses in the care space are also accessible on the site. 

We understand that care is an exceptionally personal matter and impacts the most important aspect of families’ lives which is why we provide an array of services and resources to help families make safer and more informed hiring decisions.  The Care.com Safety Center offers a comprehensive Safety Guide, which details numerous tools, resources and tips to assist families through the search and hiring process. Through a third-party, we also offer three tiers of background checks which vary in comprehensiveness.  

The growth of Care.com’s global footprint began in 2012 when we launched in the UK and Canada, followed by the acquisition of Berlin-based Besser Betreut, the largest online care portal in Europe.  In every territory in which we operate, the fundamental service remains the same but is tailored to meet the unique cultural needs of its membership.

As Care.com has grown, so has the scope of the products and services we offer.  Through our Workplace Solutions business, approximately 150 companies and institutions, including Fortune 500 companies and businesses spanning a variety of industries, currently offer our services to employees as part of their benefit packages.  Care.com HomePay SM, offered by Breedlove & Associates, which we acquired in 2012, allows our members to access the nation’s largest provider of comprehensive household payroll services.  In-home back-up care – a growing segment of the care space for consumers and for employers corporations as an employee benefit through our Workplace Solutions business – is now available on our site through the experts at Parents in a Pinch, which we also acquired in 2012.  And, ever mindful of the businesses that employ care professionals, in 2012, we launched Care.com Recruiting Solutions, a first-of-its-kind recruiting platform for the care industry.

At Care.com, There for YouSM isn’t just our mission, it’s our passion.  As a one-stop-shop for families and businesses to meet all their care needs, we understand that one size doesn’t fit all. Our goal is to provide as many options as possible so everyone can find the care that best fits their unique needs.

10/2006 – Care.com is founded by Sheila Lirio Marcelo and Co-founders Dave Krupinski, Donna Levin and Zenobia Moochhala

10/2006 –  The Company closes its $5 million Series A financing round, led by Matrix Partners

5/2007 – Care.com launches in the U.S. with child care, senior care, pet care and tutoring

2/2008 – The Company closes its $10 million Series B financing round, led by Trinity Ventures

3/2008 – Care.com services expand to include housekeeping

12/2008 – Services expand to include care for special needs children and adults

8/2010 –  Workplace Solutions is launched to serve corporate clients

10/2010 – The Company closes its $20 million Series C financing round, led by NEA

4/2011 – Services expand to include care for the unique needs of military families

9/2011 – The Company closes its $25 million Series D financing round, led by USAA

4/2012 – Care.com UK launches, marking the Company’s foray into international markets

6/2012 – Boston Business Journal names Care.com among the “Best Places to Work”

7/2012 – Berlin-based Besser Betreut GmbH is acquired, making Care.com the largest online care destination in world

7/2012 – Global expansion continues with the launch of Care.com Canada

8/2012 – The Company closes its $50 million Series E financing round, led by IVP

8/2012 – Breedlove & Associates is acquired, making Care.com HomePay services the largest comprehensive household payroll, tax and compliance service in the country

11/2012 – The Boston Globe names Care.com among its “Top Places to Work”

12/2012 – Recruiting Solutions, a first-of-its-kind recruiting platform for the care industry, is launched

12/2012 – Parents in a Pinch is acquired, adding industry-recognized leadership and expertise in in-home back-up care

3/2013 –  BostInno names Care.com to the “50 on Fire” list

6/2013 – Care.com and Knowledge Universe join forces to offer the most comprehensive package of back-up care solutions available

How it Works

In helping our members find their ideal care solutions, we hope to make life simpler for families everywhere so using our service needs to be simple too.

Basic Membership is free and allows families to view and post jobs, receive newsletters full of expert tips and advice, and access a wealth of content on all things care-related. Premium Members, who pay a monthly, quarterly or annual fee, enjoy all these services, plus the ability to view contact details, purchase background checks, and access references for providers.

Again, we strive to make our service easy-to-use.  Families simply log in, visit our “Post a Job” page, choose a service, and fill in the form with the job details. We provide help along the way to insure that each job posting is as thorough as possible so that members get the best possible matches.  Members then submit their job and wait for caregivers to respond and/or start perusing provider profiles on their own. We also offer tools and resources to help families make more informed hiring decisions.  These include a comprehensive Safety Guide with numerous resources, as well as, three tiers of background checks, varying in comprehensiveness, offered through a third-party.

Care providers create a profile outlining their expertise, special skills, education and references.  From there, they select the type of job they seek, the distance they’re willing to travel, and their ZIP code, and jobs meeting those parameters are curated for them to see.  Job results can also be searched in a variety of ways (e.g. job title, city, etc.)  Applying for jobs of interest requires a simple click on the posting, a brief note to the prospective family, and a click to submit the application.

In addition to our core care services, we offer an array of value-added products and services for families, care providers, and businesses.  These include:

Workplace Solutions

Families are more challenged than ever balancing the demands of work and home.  Absenteeism, shortened work days, and lack of focus due to the stress of care situations are having a meaningful impact on companies across industries.  Employers are looking for ways to support their employees and more and more are turning to Workplace Solutions for help.  Our team provides customized, cost-effective programs that make our suite of care services available to client company employees.  Each program is tailored to the specific needs of an employee base and can therefore range from the most basic level of services to back-up care to Senior Care Planning to one-on-one support in establishing care networks for relocating executives.  Workplace Solutions’ global client roster currently includes approximately 150 clients representing more than 600,000 employees.  Visit our Workplace Solutions site for more information.

Care.com HomePaySM managed by Breedlove &Associates

When you hire someone to perform services in your home and you have control over how the work is performed, the IRS deems you a household employer.  If your employee earns more than $1,800 a year from you, you have certain tax and compliance obligations as their employer.  Care.com HomePaySM, managed by Breedlove & Associates, handles these obligations for tens of thousands of busy families.  The largest comprehensive household payroll, tax and compliance service in the U.S., the HomePay team is the expert in the tax, legal and HR aspects of being a household employer.  Our August 2012 acquisition of Breedlove brought this service and its experts to our online membership.  Care.com HomePaySMis available to all Care.com members, excluding corporate clients.  Additionally, families who are not members of Care.com are and can continue to become clients of Breedlove.  Learn More

For household employees, including nannies, assistants, drivers, and cooks, among others, being paid legally is important on multiple levels.  It’s not just the right thing to do; it acknowledges that the caregiver is a professional, establishes a credit history and provides access to a range of benefits, including Social Security, Unemployment Insurance, and Disability, to name just a few.  Our HomePay team helps household employees understand what compliance truly means for them and provides tips and guidance to help initiate the discussion with their employers.

Senior Care Planning

The scope of needs when caring for seniors can be broad, complicated, and often changing.  Identifying exactly what a loved one needs, what the options are, what it costs, and what services are locally available is daunting at best.  Our Senior Care Planning team of senior care experts works one-on-one to custom-design a care plan of action that works for each member’s needs.  Accessible to any member family needing a deeper level of support, this team also works to meet the growing demands of our corporate clients, helping their employees reduce stress, stay focused and save time.  Learn More

HomeBase™ Senior Solutions

As the senior population grows, more and more adult children find themselves seeking ways to enable their senior loved ones to maintain their independence while getting the assistance they need.  That’s why we created HomeBase™ Senior Solutions, where our senior care advisors help connect members to local services, including caregivers, transportation, and safety monitoring.

Recruiting Solutions™

Care-related businesses such as day care centers or senior living facilities compete for the same pool of talent, which can be hard to find.  So in 2012, we launched Care.com Recruiting Solutions, the first recruiting platform dedicated to the care industry.  Subscribing businesses in any aspect of the care space can post job opportunities and access our multi-million member care provider database to find top talent. Learn More

Business Marketing Services

Not everyone seeks a 1:1 care solution such as a nanny or a tutor.  Many prefer group-based options such as day care centers, senior care living facilities or pet care businesses.  Launched in 2011, our Business Marketing Services provides an online platform for care businesses to acquire new customers, recruit and hire employees, and raise brand visibility.  Local and national businesses with an aggregate of approximately 10,000 locations, including national companies such as KinderCare® Learning Centers, Knowledge Beginnings®, Childcare Network, Sylvan Learning, Club Z!, FirstLight HomeCare, and Senior Helpersactively use our platform to attract clients. Learn More

Care With Care Diplomat

Families in the Foreign Service are relocated every two years which means re-establishing a care network over and over again.  Care With CareDiplomat eases this challenge by offering high-quality, reliable and comprehensive care solutions to help solve child care, special needs, senior care, pet care and household needs around the world.

Regardless of the need -- nannies, senior caregivers, part-time help or live-in care -- our team connects families to pre-screenedcaregivers that match their unique needs.  We also offer emergency back-up services, relocation care, household payroll services and even cultural adjustment support. Learn More



100 Most Intriguing Entrepreneurs, Goldman Sachs

Sheila Lirio Marcelo, Founder & CEO



Outstanding Asian American In Business, Asian American Business Development Center

Sheila Lirio Marcelo, Founder & CEO



Webby Award, The 17th Annual Webby Awards

Care.com Application: Karoo



50 on Fire Healthcare, BostInno

Care.com




100 Most Innovative People, Boston Globe

Sheila Lirio Marcelo, Founder & CEO



Academy of Women Achievers, YW Boston

Sheila Lirio Marcelo, Founder & CEO



Women of Excellence, National Council on Aging

Sheila Lirio Marcelo, Founder & CEO



Seal of Distinction, Alliance for Work-Life Progress

Care.com



Emerging Executive Pinnacle Award, Greater Boston Chamber of Commerce

Zenobia Moochhala, Co-Founder & VP, Consumer Marketing



Top Places to Work, Boston Globe

Care.com



Best Places to Work, Boston Business Journal

Care.com



100 Most Intriguing Entrepreneurs, Goldman Sachs

 Sheila Lirio Marcelo, Founder & CEO



10 Most Powerful Women in Tech, Boston Globe

Sheila Lirio Marcelo, Founder & CEO



Leader in Diversity, Boston Business Journal

Sheila Lirio Marcelo, Founder & CEO



Tech Luminary – Innovation All Stars, Boston Business Journal

Sheila Lirio Marcelo, Founder & CEO



Boston Business Hall of Fame, Junior Achievement New England

Care.com



Technology Innovation Award, Accenture & Junior    Achievement New England

Care.com



40 Under 40, Boston Business Journal

Zenobia Moochhala, Co-Founder & VP, Consumer Marketing



Fast 50 Asian American Business, USPAACC

Care.com



Parenting & Family Webby, 14th Annual Webby Awards

 Care.com



Parent Tested, Parent Approved

Care.com


Entrepreneur of the Year – New England, Ernst & Young

Sheila Lirio Marcelo, Founder &CEO



Top 10 Women Entrepreneurs, Fortune’s Most Powerful Women

Sheila Lirio Marcelo, Founder & CEO



40 Under 40, Boston Business Journal

 Sheila Lirio Marcelo, Founder & CEO



Best New Company of the Year, Stevie Award for Women in Business

Care.com





Care.com Reviews

24 Reviews
3.8
24 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Care.com Founder & CEO Sheila Lirio Marcelo
Sheila Lirio Marcelo
13 Ratings
  1. 1 person found this helpful  

    Great service for the self-employed!

    • Work/Life Balance
    Current Employee - Tutor  in  Columbus, OH
    Current Employee - Tutor in Columbus, OH

    I have been working at Care.com part-time for more than a year

    Pros

    I love the fact that the clients and tutors are prescreened.

    Cons

    I wish people would be more specific in the scheduling area.

    Recommends

Care.com Interviews

Updated Jul 23, 2014
Updated Jul 23, 2014

Interview Experience

Interview Experience

38%
7%
53%

Getting an Interview

Getting an Interview

41%
26%
16%

Interview Difficulty

3.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Automation QA Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied through a staffing agency. The process took 3 weeks - interviewed at Care.com.

    Interview Details

    My Resume got submitted 3 weeks back through a Vendor Recruiter. Company Senior Hiring manager had a telephonic interview with me. It went very well. Another Senior manager also did a phone interview with me. Both Interviews went very well. Both the managers were very considerate and nice in the phone interviews. They invited me for a Face to Face Interview. Due to my skills being not adequate for this particular role, I requested to stop taking any further steps and informed the same to the managers.

    Interview Questions
    • 1) Talk about Agile?
      2) Is Waterfall better or Agile Better?
      3) Write SQL Join query
      4) Heavy Automation experience is needed for this role. Are you a fast learner?
      and Other QA questions.
        Answer Question
    No Offer
    Positive Experience
    Average Interview

Care.com Awards & Accolades

Something missing? Add an award
Work-Life Seal of Distinction, Alliance for Work-Life Progress, 2013
Work Life Seal of Distinction, Alliance for Work-Life Progress, 2014
50 Best Large Workplaces in Europe, Great Place to Work Institute Europe, 2008
Show More

Additional Info

Website www.care.com
Headquarters Waltham, MA
Size 500 to 999 Employees
Founded 2007
Type Company - Public (CRCM)
Industry Health Care
Revenue $50 to $100 million (USD) per year

Care.com's premise is simple: Our consumer matching solutions allow families to search for, qualify, vet, connect with, and ultimately select caregivers in a low-cost, reliable and easy way. Our platform also provides caregivers with solutions to create personal profiles, describe their unique skills and experience, and otherwise differentiate themselves in a highly fragmented... More

Mission: At Care.com, There for YouSM isn't just our mission, it's our passion. As a one-stop-shop for families to meet all their care needs, we understand that one size doesn't... More

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