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- Comp & Benefits
- Work/Life Balance
- Senior Management
- Culture & Values
- Career Opportunities
I worked at Chaos Commerce full-time (less than a year)Pros
I made the transition into the role of CSR for Chaos Commerce right amid the holiday season. In coming from a heavy retail background, the position was AMAZING. For the bind I was in at the time, the pay was good, stable and steady.
If your rent is low, you have little to no real responsibilities/bills or are a student, this would be a great job. For the initial requirements (work wise), the pay is very reasonable and actually on-par with most Entry Level CS rep positions. I was only with the company for 6+ months, however, within that time, I experienced a significant amount of growth and was entrusted with many responsibilities.
Please understand, however, like most jobs, its going to take SOME work and effort in order to garner recognition and this is not to be expected if you are a sub-par employee. If you are not punctual, focused or detail oriented, you cannot expect to be praised or granted opportunities for growth.
I left for a greater opportunity with another eCommerce business, for an ample pay increase and career opportunity. Though, without Chaos Commerce, I certainly would not have received the position. The role of CSR at Chaos was definitely a great stepping stone.
- Good starting pay rate
- Fairly young, diverse company
- Monthly activities
- VERY flexible schedules, Friday's off early
- Respected in the "daily deals" realm of eCommerce, looks great on the resume! A great way to get your foot in the door starting out as a CS rep.Cons
- No paid holidays, whatsoever.
- Very little recognition of National holidays (only Christmas Day and New Years Day)
- No distinction between personal days and vacation days
- No paid time off
- No discernible opportunities for pay increases within Customer Service. Employees are promised increases and then upper management, last minute, informs them they will not be honoring the raise. Leads to lack of trust and low moraleAdvice to ManagementAdvice
My main critique of the company would be that the additional "titles" and responsibilities, sometimes do not add up to much. What does the title of Dropship Manager, eBay CS Manager or Dispute Manager really mean if the rep next you, that only sends emails all day, is making just as much as you? It does not offer much incentive to remain. Especially when those in upper management have appeared hesitant when honoring promised raises. Instead, it leads to doubt, mistrust and ultimately low morale.
My advice to management, specifically upper management, would be to possibly target an even younger demographic, more students or those with less responsibilities. I found that the main employees with low morale and outlook were a bit older and more in need of a real "career", with significant salary increases. I think the role of CSR with this company would be better suited for those with the actual availability to "grow" with the company, rather than those simply looking for a job to pay the bills.RecommendsNeutral OutlookApproves of CEO
Getting an Interview
Getting an Interview
- Application Details
I applied online – interviewed at Chaos Commerce .Interview Details
There's a two part hiring process and your references will definitely be called. But the guy who interviews you is pretty nice and very friendly.Interview Questions
Negotiation DetailsThere is no negotiation unless you're Jewish.Accepted Offer
- There was nothing difficult about the interview. Answer Question
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