Chapters Indigo

www.chapters.ca

Chapters Indigo Photos

The Grand Daddy of Chapters!!

+ Add Photo

Chapters Indigo Reviews

51 Reviews
3.3
51 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Heather Reisman
22 Ratings
  •  

    Love it here!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Experience Representative in Oakville, ON (Canada)
    Current Employee - Customer Experience Representative in Oakville, ON (Canada)

    I have been working at Chapters Indigo part-time (less than a year)

    Pros

    If you love books, you'll love working here. I legit shop while I work. Coworkers are awesome, we have so much fun everyday, and always talk about books and movies and shows. The work itself is fine, not stressful, not too difficult. Not much training is necessary. We get 30% off products (and sometimes 40%)- use it and abuse it. The atmosphere is very comfortable. Overall, I love going to work everyday and getting to see everyone.

    Cons

    -Always on your feet, which can be bad after like 7 hours.
    -I hate the music they play at Chapters, too- like it really begins to get to your head.
    -They don't post schedules regularly. Sometimes I get my hours for the week at the last second.

    Advice to ManagementAdvice

    Post schedules more frequently.

    Recommends
    Positive Outlook
    Disapproves of CEO

Chapters Indigo Interviews

Updated Jan 1, 2015
Updated Jan 1, 2015

Interview Experience

Interview Experience

69%
13%
17%

Getting an Interview

Getting an Interview

89%
8%
2%

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took 2 weeksinterviewed at Chapters Indigo.

    Interview Details

    I applied online. Got a call from the manager 2 days later inviting me for a group interview scheduled 2 weeks on. Most interesting interview I've ever been to. There were 20 of us, they divided us into 2 groups. We did some role playing; took turns to act as customer and CER. Basic stuff: an angry customer walks in, how do you deal with them? and a customer's coworker is leaving her job, recommend a farewell gift. The methodology to use here is to do with creating emotional appeal; for example if you're roleplaying as a CER, you need to be able to recommend a product by coming up with a background story to get the customer thinking about it. Fairly easy and a lot of fun.
    The next portion, was a run of the mill group interview. Went around the group and asked each of us to tell us about ourselves and how did we react to an adverse situation at work.
    Finally, we were assigned a group activity to test our team work. We stood in a circle with some random number strewn across the floor. The interviewer would call out the numbers in order and the person standing closest to that particular was supposed to touch it. No two people could step inside the circle at one time or else there was a 10 second penalty.The activity was timed, so we had to work it amongst ourselves as to who would be touching which number. After 2 hours, we were told that we'd be contacted via phone regardless of whether we got accepted.

    Interview Questions
    No Offer
    Easy Interview

Chapters Indigo Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Unlock Profile
Website www.chapters.ca
Headquarters Toronto, Canada
Size Unknown
Founded Unknown
Type Subsidiary or Business Segment
Industry Retail
Revenue Unknown / Non-Applicable per year
Competitors Unknown

Work at Chapters Indigo? Share Your Experiences

Chapters Indigo

 
Click to Rate
or