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Chapters Indigo Reviews

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Heather Reisman
28 Ratings
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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in London, ON (Canada)
    Current Employee - Sales Associate in London, ON (Canada)

    I have been working at Chapters Indigo part-time (Less than a year)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO


    Gave me a change to interact with people and give advice to those who were looking or interested in specific books!!


    You have to be well educated in multiple genres for book because you need to be able to help all customers and not just a targeted group based of only what books and authors you know!

    Advice to Management

    To be able to give use books of different genres to be able to self educate ourselves and then create staff meetings where we discuss information so everyone is informed about new information and learn new things to help customers!

Chapters Indigo Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Customer Experience Representative - Tasking Interview

    Anonymous Employee in London, ON (Canada)
    No Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 4+ weeksinterviewed at Chapters Indigo (London, ON (Canada)) in May 2015.


    I applied online and was invited to an interview. Unfortunately I was away at school at the time so I emailed the manager and she allowed me to come in after I moved back home. I went to the interview and it was 1 on 1 unlike their usual ones. She asked me three questions and that was it because there weren't other candidates to do the team work exercises with. I then asked her a few of my own questions and left. I was called back a little over a week later and was told that they couldn't hire me due to the fact that they didn't have enough hours but she told me to apply again for the holiday season and that if anyone quit I would be hired.

    Interview Questions

    • Describe a situation where you couldn't meet a customers needs. Describe a situation where you were having a bad day and how you handled it.   Answer Question

Chapters Indigo Awards & Accolades

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Additional Info

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Headquarters Toronto, Canada
Size Unknown
Founded Unknown
Type Subsidiary or Business Segment
Industry Retail
Revenue Unknown / Non-Applicable per year
Competitors Unknown

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