Circles Reviews

57 Reviews
1.7
57 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Circles CEO Nicolas Vegas Chumaceiro
Nicolas Vegas Chumaceiro
19 Ratings
  1.  

    Great Benefits/ Stressful job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Circles full-time

    Pros

    They offer an excellent benefit package.
    Hourly salary was average
    Fellow employees are great to work with
    Management & Supervisors were easy to work with at most times

    Cons

    Very stressful call center atmosphere. Although they don't consider it to be a call center. Unreasonable goals set for front line staff.

    Advice to ManagementAdvice

    Listen to front line staff. Provide better avenues for personal growth and development. Go back to the founding culture and values

    Doesn't Recommend
    No opinion of CEO

Circles Interviews

Updated Jul 21, 2014
Updated Jul 21, 2014

Interview Experience

Interview Experience

66%
25%
8%

Getting an Interview

Getting an Interview

85%
4%
4%

Interview Difficulty

2.3
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Customer Care Professional Interview

    Anonymous Interview Candidate  in  Chelmsford, MA
    Anonymous Interview Candidate in Chelmsford, MA
    Application Details

    I applied through an employee referral. The process took 4+ weeks - interviewed at Circles in September 2013.

    Interview Details

    I was contacted on two separate occasions regarding scheduling an interview. After the two phone calls to schedule my interview, I finally was finally able to meet with one of their HR employees. Their HR representative was very nice but extremely unclear and lacked a majority of information about the job. As it turns out, she was not allowed to say much about the position for contracting and privacy reasons.

    During the interview she asked me lots of questions regarding my computer skills, use, and speed. After the questions, she asked me to demonstrate my skills through taking a call from her (in a different room) and fulfilling a customer service request similar to that needed for everyday job functions. It wasn't very hard. Overall the interview process was very informal and comfortable, however It lacked some very important and detailed information about the job.

    Interview Questions
    • How would you deal with a customer who is already agitated from another employee who had made a minor mistake fulfilling their request.   Answer Question
    Negotiation Details
    No negotiation. Pay was reasonable so they offered and I accepted.
    Accepted Offer
    Positive Experience
    Easy Interview

Circles Awards & Accolades

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Additional Info

Edit Profile
Website www.circles.com
Headquarters Boston, MA
Size 150 to 499 Employees
Founded 2000
Type Company - Private
Industry Business Services
Revenue $10 to $25 million (USD) per year
Competitors Unknown

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