Citadel Federal Credit Union
4.2 of 5 16 reviews
Exton, PA
150 to 499 Employees
Nonprofit Organization

Citadel is a dynamic financial institution offering a full range of consumer banking and loan products, as well as investments and insurance. We are dedicated to providing our current and prospective...More

Mission: We will use our knowledge of products and services, our...More

Citadel Federal Credit Union – Why Work For Us? Provided by employer [?]

  • About Us  | 
  • Careers at Citadel  | 
  • Benefits Package  | 
  • Compensation Package  | 
  • Work-Life Balance and Wellness


About Us

Actually, it’s not about us. It’s about you.

Many banks are all about the bottom line. Citadel is not like many banks. Our vision extends beyond our bottom line to the people and communities that drive our success. At Citadel, it’s all about you.

Like a bank. But better.


Citadel is a credit union – a not-for-profit organization designed to serve its customers (also known as members). Like a bank, we offer a full range of products & services and your deposits are federally insured up to $250,000 or more. But unlike a bank, we do not answer to a group of outside stockholders. We answer to you.

Citadel Branch

Service in a class of its own.


Citadel Class Service is more than a phrase. It’s our pledge to help you fulfill every one of your financial needs every day. From the mailroom to the boardroom, our employees are committed to doing what it takes to exceed your expectations. In fact, we recently received our highest rating ever for excellence in customer service.





Outstanding Customer Service

Part of your community for 75 years.


Citadel was established in 1937 as the credit union for Lukens Steel Company. Today, we have more than 145,000 customers and over $1.8 billion in assets. Many things have changed throughout the years. Our commitment to serving our customers and the communities in which they live and work has not.





Part of Community

We are here when you need us.


Citadel has branches conveniently located throughout the area. Chances are, one is located near you. You can also contact our Customer Service Center or access your account online anytime.

Greater Convenience

Working at Citadel Federal Credit Union

Posted by employees

Employees are “Very Satisfied”   16 ratings


Not yet rated.


Citadel Federal Credit Union President & CEO Jeff March

Jeff March

President & CEO

Good place for employment

 Current Employee

Pros: Culture is well formed and evident, commitment to staff, constantly looking for ways to improve relationship and engage both customers and staff. Full Review

More Citadel Federal Credit Union Ratings & Reviews ( 16)

Salaries in USD  United States Avg. Salary

Customer Service - Hourly

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Financial Service Representative - Hourly

2 Citadel Federal Credit Union Salaries


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Accepted Offer – Interviewed in Exton, PA Jan 2012 – Reviewed Jul 26, 2012

Interview Details – Very smooth, impressive introduction to the company, beautiful corporate center!
I was called by an HR representative and was then invited to interview with management. Two interviews back to back. If they think you are talented you will hear back!
Full Interview

Interview Question:
Pretty standard questions. The only thing unexpected was not being grilled for sales numbers. In my previous life, I felt like I walked around with a scarlet numbner on my forehead which was my sales… Answer Question

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Citadel Federal Credit Union Awards & Accolades Something missing? Add an award

Excellence Winner - Best Commercial Project Under $3 Million, Zebby Sulecki, 2008
Excellence in Construction, Associated Builders and Contractors, 2010
Credit Union Youth Ambassador of Pennylvania,, 2012

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Glassdoor is your free inside look at what it's like to work at Citadel Federal Credit Union - including salaries, reviews, office photos, and more. All content posted anonymously by employees working at Citadel Federal Credit Union.