Citizens Bank – Why Work For Us?

About Citizens Bank

Citizens Financial Group Inc. (CFG) is one of the nation’s oldest and largest financial institutions, with $131.3 billion in assets as of September 30, 2014. Headquartered in Providence, RI, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Our network consists of approximately 3,200 ATMs and 1,200 Citizens Bank and Charter One branches in 11 states in New England, Mid Atlantic and the Midwest. We also provide mortgage, auto, student lending in select markets nationwide. Citizens Commercial Banking offers corporate, institutional and not-for-profit clients a full range of wholesale banking products and services.  Citizens Financial Group is listed as CFG on the NYSE. Citizens operates via subsidiaries Citizens Bank, N.A., and Citizens Bank of Pennsylvania. Additional information about Citizens can be found at www.citizensbank.com.

Careers at Citizens Bank:


cfgcareers.com


CitizensITjobs.com


Company Mission

Our accomplishments can certainly be attributed to smart business strategy and organic growth, but we also believe in something special: Our Credo. We often refer to the trilogy of Customers, Colleagues and Community as the “Three Cs”:

  • Customers: We work for them. If they like us, if they trust us, if they believe in us, if they think we are a good bank and a trusted advisor, we all grow and prosper.
  • Colleagues: We want to be a rewarding place to work. We believe a highly engaged, diverse team of colleagues will deliver an exceptional experience for our customers.
  • Community: When the community prospers, we all prosper. We invest in places and people we know. We give back. We encourage community involvement and volunteerism.

We embody our Credo in all that we do. Every day, we’re expected to be honest and ethical, to make a difference and to deliver "Wow" customer service.

Company Involvement

From the way we do business to the way we give back, we’re dedicated to being a good corporate citizen. In 2010 alone, we donated more than $18 million to charities and community sponsorships to support more than 2,000 nonprofit organizations. Year after year, we take pride in investing in a variety of efforts, including:

Esperanza (PA)

A faith-based organization founded to help respond to the violence and poverty that plagues the Hispanic community of North Philadelphia.

Inquilinos Boricuas en Acción (MA)

Through education, economic development, technology and arts programming, this program helps build safe, vibrant and affordable housing communities.

Rhode Island for Community & Justice (RI)

A social justice organization dedicated to fighting bias, bigotry and racism by promoting respect for diversity.

Benefits

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Life insurance
  • 401K
  • Disability coverage
  • Educational Assistance
  • Dependent Care Reimbursement
  • Commuter Expense Reimbursement
  • Adoption Assistance

You can connect with one of our recruiters on Linkedin! Please do so today!


Heather Citro


Dan Riccitelli


Amber Watson


Ian Perlman



Technology Services America (TSA) division


TSA is responsible for delivering the technology strategy, management, servicing and support that are critical to our success at RBS Citizens. From the branch teller system to the data center, TSA ensures that our systems and applications are managed seamlessly—both internally and for customers. And our recent substantial investment in technology means we'll stay on top of the latest changes in a fast-moving environment.


Who We Are


Mark Law


SVP-Business Architect


Employee Since 2010


"At Citizens, every day is different--and exciting. In my work with the Commercial Lending Program, I help analyze complex issues that bridge the business and technical functions of our organization. But maybe more importantly, I'm empowered to make positive change.


Before joining Citizens full time, I was a management consultant for the bank, so I already knew about the culture here. It's been great to have such a positive work environment and talented colleagues. I enjoy working at Citizens, and I appreciate being rewarded for my hard work and success.


Shelbe Ring


Sr. Project Manager Assistant


Employee Since 2011


"I provide my clients a clear understanding of their project financials, eliminating worry about day-to-day finance activities and freeing them up to focus on other aspects of their work.


One of the reasons I enjoy what I do is the support I get from the organization. At Citizens, there's an emphasis on training and developing every employee. In my time here, I've been able to take the PMP Certificate Program, and now I'm preparing to sit for my PMP. And having this kind of support is especially valuable at Citizens, because this is a place where progression through the ranks is almost endless. I'm encouraged to realize all my potential, both to benefit the organization and to achieve my own career goals."


What We Do


Solutions Design and Delivery


Individuals who enable and support Technology Services Global’s solution design and delivery operations through leading/providing/undertaking a range of activities across one or more areas of specialist knowledge. These colleagues design and deliver technology solutions or components as part of a specific change event and provide technical guidance/development/configuration and management services for technologies, platforms and products.


Business Analysis


Individuals who work with end-users and stakeholders to determine their strategic and operational needs by analyzing business systems, products and processes and identifying options for improvement, enabling the business to achieve its goals.


Learn more about TSA & IT Jobs at Citizens at:


CitizensITjobs.com


There you can find more about Who We Are & What We Do, submit your contact information for future job alerts, see who you’re connected to at Citizens through LinkedIn, and connect to our various other Social Media Channels.


CitizensITjobs.com


twitter.com/CFG_Tech_Jobs

Citizens Bank Photos

Citizens Bank Reviews

2.7
Rating Trends
Recommend to a friend
Approve of CEO
Citizens Bank CEO Bruce Van Saun
Bruce Van Saun
143 Ratings
  • Featured Review

    Helpful (7)

    Licensed Banker position has excelled my Career and allowed me to attain valuable Education.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Licensed Banker in Albany, NY
    Current Employee - Licensed Banker in Albany, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Citizens Bank full-time (More than 3 years)

    Pros

    Licensing paid for, Continuing education and opportunities are vast. Show you are a top colleague through sales results and you will gain consideration for promotion and other opportunities. Company has just gone public and is in a P&L mindset where profitable employees will be valued.

    Cons

    This employer is for those who are willing to sacrifice some personal life. Many Saturday's necessary and Licensing is self-study from home.


Citizens Bank Interviews

Interview Experience

Interview Experience

54%
30%
15%

Getting an Interview

Getting an Interview

66%
12%
6%
4
3
2
2

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Banker I Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4+ weeks. I interviewed at Citizens Bank.

    Interview

    Two phone interviews and two in-person interviews. The phone interviews were from recruiters and then one with Branch Manager and the other with District Manager at the branch at the same day. Everyone was very polite and nice. After I got job offer they took 3 weeks to do background check which is too long in my opinion. After that they fixed the start date.

    Interview Questions

    • General behavioral questions: - How did you deal with irate customers and all that.   1 Answer

Citizens Bank Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add an award

Additional Info

Website www.cfgcareers.com
Headquarters Providence, RI
Size 5000+ Employees
Founded 1988
Type Company - Public (CFG)
Industry Finance
Revenue $2 to $5 billion (USD) per year

Citizens Financial Group Inc. (CFG) is one of the nation’s oldest and largest financial institutions, with $131.3 billion in assets as of September 30, 2014. Headquartered in Providence, RI, we offer a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. Our network consists of approximately 3,200 ATMs and 1,200 Citizens Bank and Charter One branches in 11 states in New England, Mid Atlantic and the Midwest. We also provide mortgage, auto, student lending in select ... More

Work at Citizens Bank? Share Your Experiences

Citizens Bank

 
Click to Rate
or