- Clarabridge update17 days ago
We're proud to be a finalist for DC Inno's Coolest Companies Competition! Help us take home Reader's Choice by voting here: http://glassdoor.com/slink.htm?key=vITFY
- Clarabridge update30+ days ago
Are dry offices full of untapped potential? Read on for the scoop on why Clarabridge (and other DC start ups) happily keep their fridges stocked: http://glassdoor.com/slink.htm?key=vIWUi
Clarabridge transforms customer feedback into intelligence that improves the customer experience.
Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day.
We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.
Connect to every source of customer feedback
Get a complete view of your customers’ experience. The Clarabridge Intelligence Platform harnesses all available sources of consumer feedback, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and much more.
Accurately interpret the meaning
The Clarabridge Intelligence Platform’s core functionality includes industry-leading text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection. This sophisticated Natural Language Processing (NLP) technology cuts through any volume of customer feedback making it easy for you to get a precise understanding of your customers’ experience. Clarabridge text analytics include native language processing and customizable tuning resulting in 85-90% accuracy.
Put feedback to work
Meaningful business insights are routed by the Clarabridge Intelligence Platform to the right audience at the right time, enabling enterprise-wide action. Push the data to the people who can do something about it with reports, alerts, dashboards delivered to any device: mobile, tablet and/or desktop. Use the customer experience data to drive improved marketing campaigns, product improvements, call center satisfaction, employee training, operational improvements, and executive strategic planning, for a bottom-line impact across the entire organization.
- Featured Review
Helpful (3)RecommendsPositive OutlookApproves of CEO
I have been working at Clarabridge full-time (Less than a year)
Very strong growth, great product with a great leader who is both admirable and astute. Just a great place to work with everything moving in the right direction.
None really, but growing pains of a company with as much momentum as we have is natural. So, competing priorities will happen, but things have shaken out right so far.
Advice to Management
Keep on plugging away and ensure every group in the company is selling and helping the sales team in every way!
Getting an Interview
Getting an Interview
- No OfferNegative ExperienceAverage Interview
I applied online. The process took 2 weeks. I interviewed at Clarabridge (Reston, VA) in March 2015.
Phone interview, hiring manager interview, and interviews with 3 senior managers (very long and old-fashioned process). Small and cheap company. They totally wasted my time from day one. They don't want to pay the market salary rate for a good candidate. Small company looking for cheap labor. HR came across as deceptive and non-sincere. Glad I took the job offer from the other company.
- HR asked me what my current salary was and what I was seeking. My desired number is the market rate for a senior accountant in the DC area. 1 Answer
Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business. The result: happier customers. For more information ...
Mission: We help companies win the hearts of their customers.