Clarabridge – Why Work For Us?

Clarabridge transforms customer feedback into intelligence that improves the customer experience.

Our intelligent customer experience management (CEM) solution uses the industry’s most advanced text analytics engine to help you understand your customers’ sentiment in their own words. Clarabridge analyzes feedback from any source, on any topic, across the volume of customer data you collect every day.

We give you the complete customer voice so you can make the confident decisions that lead to happier customers and real business results.

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Connect to every source of customer feedback

Get a complete view of your customers’ experience. The Clarabridge Intelligence Platform harnesses all available sources of consumer feedback, including multiple survey types, contact center agent notes, social media, chat, voice, email, warranty notes, and much more.


Accurately interpret the meaning

The Clarabridge Intelligence Platform’s core functionality includes industry-leading text analytics, context-sensitive sentiment analysis, linguistic categorization, and emotion detection. This sophisticated Natural Language Processing (NLP) technology cuts through any volume of customer feedback making it easy for you to get a precise understanding of your customers’ experience. Clarabridge text analytics include native language processing and customizable tuning resulting in 85-90% accuracy.


Put feedback to work

Meaningful business insights are routed by the Clarabridge Intelligence Platform to the right audience at the right time, enabling enterprise-wide action. Push the data to the people who can do something about it with reports, alerts, dashboards delivered to any device: mobile, tablet and/or desktop. Use the customer experience data to drive improved marketing campaigns, product improvements, call center satisfaction, employee training, operational improvements, and executive strategic planning, for a bottom-line impact across the entire organization.


Clarabridge Reviews

4.3
57 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Clarabridge Co-Founder & CEO Sid Banerjee
Sid Banerjee
34 Ratings
  • Featured Review

    Helpful (6)

    Smart Ambitious Fun

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Reston, VA
    Current Employee - Anonymous Employee in Reston, VA

    I have been working at Clarabridge full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I love the people I work with - my team is a group of smart, ambitious, FUN people who I learn from and am challenged by every day. I am really proud to work for Clarabridge and very excited to be a part of the excitement.

    Cons

    With any hyper-growth tech company there is some chaos - lots of change, lots of new faces, lots of new process - change-averse, less-adaptable people might not handle these challenges very well.

    Advice to Management

    Over-communicate on goals, strategy, vision, direction and keep investing in your people.

Clarabridge Interviews

Updated Mar 25, 2015

Interview Experience

Interview Experience

50%
14%
35%

Getting an Interview

Getting an Interview

56%
17%
14%

Interview Difficulty

2.7
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Senior Accountant Interview

    No Offer
    Negative Experience
    Average Interview
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 2 weeksinterviewed at Clarabridge (Reston, VA) in March 2015.

    Interview

    Phone interview, hiring manager interview, and interviews with 3 senior managers (very long and old-fashioned process). Small and cheap company. They totally wasted my time from day one. They don't want to pay the market salary rate for a good candidate. Small company looking for cheap labor. HR came across as deceptive and non-sincere. Glad I took the job offer from the other company.

    Interview Questions

    • HR asked me what my current salary was and what I was seeking. My desired number is the market rate for a senior accountant in the DC area.   1 Answer

Clarabridge Awards & Accolades

Something missing? Add an award
Best Places to Work, Washington Business Journal, 2014
Deloitte Technology Fast 500, Deloitte, 2014
KM World Trend-Setting Product, KM World, 2013
KM World Trend Setting Product, KM World, 2012
KM World Trend Setting Product, KM World, 2011
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Recent Updates
  • Clarabridge update
    30+ days ago

    50% growth in 2014 and we're not stopping now... vote for Clarabridge in #DCTechMadness! http://glassdoor.com/slink.htm?key=vIfNt

    #DCTechMadness Bracket is Revealed. Vote Now!

    Thriving tech economies all have competition and we want to fuel some friendly competition amongst the D.C.-area tech community this March... bracket style. We received hundreds of nominations from the community and broke the field down to a tournament of 64 which we revealed last night at our Penn Social party.

  • Clarabridge update
    30+ days ago

    We always like asking candidates to tell a story about something funny that happened while they were working on a big project. The best team members find the silver lining in even the most stressful situations! http://glassdoor.com/slink.htm?key=vIf7e

    Recruiters Nominate Their Favorite Behavioral Interview Questions

    When you have your first in person meeting with a candidate, you want to gather as much authentic information about them as possible in a short period of time. The challenge, however, is that most interview questions fall short in helping you accomplish that goal.

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Additional Info

Website www.clarabridge.com
Headquarters Reston, VA
Size 150 to 499 Employees
Founded 2006
Type Company - Private
Industry Information Technology
Revenue $50 to $100 million (USD) per year

Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience. Using advanced text analytics, Clarabridge transforms survey, social, voice and all other forms of customer feedback into intelligence used to empower confident, decisive action across the business.  The result: happier customers. For more information... More

Mission: We help companies win the hearts of their customers.

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