Coastal Federal Credit Union

www.coastal24.com
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Coastal Federal Credit Union Reviews

11 Reviews
3.1
11 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Larry Wilson
3 Ratings
  •  

    Cutting edge technology with too many old school managers.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Raleigh, NC
    Former Employee - Anonymous Employee in Raleigh, NC

    I worked at Coastal Federal Credit Union full-time (more than 3 years)

    Pros

    Loyal member base, great benefits, competitive products and dedicated co-workers.

    Cons

    I can only speak to my experience as a mortgage loan officer but suffice it to say there was little to no room for advancement. The management team consisted of a good old boy network going back many years and you were either in or out. My manager was slow to recognize the needs of its members and when approached was too cheap to do anything about it. We could have improved our volume, service and profit with an adequately staffed department but there was obviously a stronger incentive to save money and cut costs so I worked overtime nearly every day for nearly 5 years. They claimed to have an open door policy but I found that only applied so long as they were not threatened by the implied suggestion management was responsible for the debacle. The employees, including myself worked under tremendous stress and deadlines with an unattainable expectation of zero complaints regardless of how many hours worked or how many emails and phone calls you returned. The stress to succeed 100% of the time was like none I'd ever experienced and was an impossible expectation. If you received a complaint you'd get written up and if you brought your grievance to your managers attention they'd make sure to give you a negative review and fail to spotlight you regardless of how many good things were said about you.

    Advice to ManagementAdvice

    Listen closely to what your hardest working employees are saying about certain managers who do not embrace the credit unions model regarding its internal customers. An open door policy should not be grounds for retaliation by your supervisor. The mortgage department suffered low morale and I believe everyone would have been served much better had the issues been addressed.

    Recommends
    Positive Outlook
    Approves of CEO

Coastal Federal Credit Union Interviews

Interview Experience

Interview Experience

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Getting an Interview

Getting an Interview

100%

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  1.  

    Financial Services Associate Interview

    Anonymous Employee
    Anonymous Employee
    Application Details

    I applied online. The process took a dayinterviewed at Coastal Federal Credit Union in June 2011.

    Interview Details

    Emailed HR Rep including resume and cover letter, she was quite impressed advised me to come in for an interview felt i would be great fit. She had spoken to night shift manager and they both couldn't wait for interview. When I came in for interview, the night manager had had an emergency and wouldn't be available. I felt like they could have rescheduled, as job wasn't terribly far away from residence; however, they had me interview with day shift manager and He was really informal. He kept talking about how he didn't want to do the interview and how he was not prepared but said it would be okay, he guess, since he hired the night shift manager. I am thinking to mysellf, oh no! I continue on in the interview advising him (felt like i was coaching him!) how I was about the position, he repeatedly stumbled through the questions and after 10 min said okay after asking me a few questions. By the way, those few questions he kept saying he didn't want to do this. I am thinking to myself, he is going to sign whether or not I get the job and he is acting like this? I told him as I did the HR rep who advised me to say that I had a few days planned, business matters, that I must attend to before the classes even began for training. I did everything I thought to do, very polite, patient. Honestly, I wanted to just reschedule and felt like if I did I would have been offered the job.

    Interview Questions
    • Do you understand that I was not supposed to do this, what am I supposed to ask?   View Answer
    • So, why do you think you would be a great fit for the company, given you have no experience in making loans, i mean can you handle a mortgage upwards of 400,000 dollars or a credit card of 10,000 or more?   View Answer
    No Offer
    Negative Experience
    Difficult Interview

Coastal Federal Credit Union Awards & Accolades

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Additional Info

Unlock Profile
Website www.coastal24.com
Headquarters Raleigh, NC
Size 150 to 499 Employees
Founded 1967
Type Nonprofit Organization
Industry Finance
Revenue $50 to $100 million (USD) per year
Competitors Unknown

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Coastal Federal Credit Union

 
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